Toyota of Irving

The process of getting work done on my car was made easy and completed in a timely manner. and completed in a timely manner. More

I have been buying cars for over 40 years and I have never had a worse experience than I had yesterday at Toyota Of Irving.... Price agreed to. Paperwork done. Car we were trading in was cleaned out never had a worse experience than I had yesterday at Toyota Of Irving.... Price agreed to. Paperwork done. Car we were trading in was cleaned out and we were about to pull out in a brand new 2025 Toyota Camry. However, there was a crack in the windshield which we noticed during the test drive and the sales person said they would replace the windshield. When we ask about coming back to replace the windshield after all the paperwork was done, we were told that they now would NOT replace the windshield because they could not afford to lose any more money on the car. I'm sorry, what?!! I'm grateful we didn't drive off of the lot because I'm sure they would not have taken the car back. Toyota Of Irving was perfectly fine reneging on our negotiated transaction, AFTER they had my check. I guess they were hoping at that point that we would just give in and leave with a cracked windshield in a brand new $31,000 automobile. The general manager actually got on the phone with us from home and told us if we didn't want the car he would just sell it at auction. He nor his sales manager showed any concern for the fact that the dealership was not living up to their end of our agreement or that we as customers were unhappy. They showed no concern about us, our business or more importantly their reputation or character. They just couldn't spare another $500 for a windshield despite the commitment their sales person had made earlier. So after being at the dealership for almost 5 hours, playing the games with the back-and-forth with the sales person and the manager trying to negotiate a deal, waiting forever to see the finance guy, and then trying through our shock to unsuccessfully convince them to have a little integrity and live up to their end of our agreement, we unloaded the new car and got back in our trade-in and left. And the worst part is, THEY COULD NOT HAVE CARED LESS. Except for the poor young lady who was our sales person who was as sweet as she could be and was in tears because her management did not have her back. So BUYER BEWARE. If this is how Toyota Of Irving treats the customer during the sales process, I cannot imagine how it is AFTER they have your money. Do yourself a favor and go to a dealership who will honor their word, has a little professionalism and integrity and actually cares about your customer experience. Betty Byars and Marvin Sibert are NOT those type of sales people and Toyota Of Irving is NOT that type of dealership. More

Very courteous and efficient. Friendly service rep. I am always treated with respect. We never have to wait very long. Friendly service rep. I am always treated with respect. We never have to wait very long. More

They thought I was stupid and that I wouldn’t check the final numbers and they were charging me $ 7920.00 more than agreed upon . Pay close attention to the final numbres before signing final numbers and they were charging me $ 7920.00 more than agreed upon . Pay close attention to the final numbres before signing More

Overall service was good from technician but the front desk service advisor did not complete the documentation which is causing issues… did follow up multiple times .. still unable to get it resolved. It’ desk service advisor did not complete the documentation which is causing issues… did follow up multiple times .. still unable to get it resolved. It’s related to state inspection report More

I had an outstanding experience at Toyota of Irving. I visited several Toyota dealerships and other brand dealers, but my sales representative, Venessa, in Toyota of Irving truly stood out in making the I visited several Toyota dealerships and other brand dealers, but my sales representative, Venessa, in Toyota of Irving truly stood out in making the entire process seamless and enjoyable. She was incredibly helpful from the start, even before we met in person, handling everything over the phone. I never felt pressured or pushed into a decision. Instead, she took the time to understand my needs and efficiently suggested the best options without wasting any time. I really appreciated the straightforward approach, especially during the pricing discussion—no nonsense or drama. They genuinely respect and value the customer’s time and needs. Even during the financing process, it was quick—only about 30 to 40 minutes. I felt like they genuinely cared about me as a customer, not just making a deal. Venessa was thoughtful and offered me lemonade, and after an hour of test driving and decision-making, she brought me coffee to ensure I was comfortable. I really appreciate how the sales team at Toyota of Irving cares for their customers. After purchasing the vehicle, Venessa went above and beyond by helping me connect my devices to the car and showing me all the features, from the remote start to the touch-open doors. She even took the time to walk me through everything again to ensure I was fully comfortable with my new car. At the end, she took a picture of me with my brand-new Camry Hybrid SE, complete with a big bow on top, which was such a thoughtful touch. I must also mention that Venessa really gave me the best deal, which made me even more in love with the service at Toyota of Irving. I’ve had a tough time with another Toyota dealership, where they were pushy and persistent, always trying to make me say yes even when I asked for time. They made me wait for 7 hours, and things were still not finalized. Based on my experience, I can confidently say that Toyota of Irving provides the best customer service. They truly care about their customers, and I couldn’t be happier with my experience. Also, the waiting room is fantastic, with a variety of shops to explore while you wait—definitely a great way to pass the time! Lastly , I hope my future experiences remain just as positive. More

Excellent service. Always great and timely service. Trusted service. Welcoming staff with excellent knowledge and experience Always great and timely service. Trusted service. Welcoming staff with excellent knowledge and experience More

I had purchased the warranty and spent $7500. 00 but they are still charging me for insurance. I am 100% upset 00 but they are still charging me for insurance. I am 100% upset More

Really bad labor work plus the service guy looked like he wasn’t happy working there. wasn’t happy working there. More

I always go to Toyota of Irving Texas. In my opinion this is by far the best dealership in the DFW area and beyond. Trust me I can say this with confidence. The service Dept. should be ack In my opinion this is by far the best dealership in the DFW area and beyond. Trust me I can say this with confidence. The service Dept. should be acknowledged for their very hard and dedicated employees and Managers. Mr. Jonathan T. is always willing to help and gives helpful advice on your transportation needs. Thank you, Jonathan (service Dept. manager) I hope your Upper Management gets this survey... More