Toyota of Irving

We purchased a brand new Highlander from Vivian Ly and she was awesome!! Not only was she the most honest and friendly sales person that we had met (and we met over 20 other slaes people) but she really she was awesome!! Not only was she the most honest and friendly sales person that we had met (and we met over 20 other slaes people) but she really knew her stuff. no pressure, very straight forward, no surprises and she went the extra mile. Every one at that dealership was extremely nice and customer oriented. The dealership itself was unique. No other dealer that we visited could come close to their LIFETIME Power train warranty that came free with the purchase of the car. Apparently they are a family owned dealership and they purchased lifetime warranties for their cars (all was in writing!!) I highly recommend these folks - especially Vivian!! More

We got an internet qoute for a 2012 Toyota Tacoma base model automatic for $17,000 in black color from salesman Eddie Jackson (after mutiple phone calls). We went there to get the car for that price. Appa model automatic for $17,000 in black color from salesman Eddie Jackson (after mutiple phone calls). We went there to get the car for that price. Apparently Eddie Jackson was not available, and leo tried to help us along with the manager Noweda. When we got there, they didnt have the truck in black color and offered other options. We said ok, and then they changed their tone and said they can't sell the truck for less than 18,200. DO NOT GO to this dealership. They WILL LIE to get you into the dealership and DO NOT provide any customer service at all whatsoever. ABSOLUTELY, the worst experience that I've dealt with from a toyota dealership. HORRIBLE!! More

I visited the dealership to get a test drive of Prius C as it is one of the vehicles that I am considering. The salesperson initially told us that “I believe we do not have any”. I thought OK, I do not e as it is one of the vehicles that I am considering. The salesperson initially told us that “I believe we do not have any”. I thought OK, I do not expect every dealership will have all the cars. But then the sales person checked with the manager and said “We have a Pirus C, you can look at it but not test drive.” I said thank you and left the dealership. We try a $10 T-shirt before buying, this is a $20K car. Veeeeeerrry unprofessional. If there was no test drive then just say we do not have. If some idiot customer is coming in the dealership in 95 degree weather then he has some motivation to buy the car. Not only the dealership but Toyota has lost my business. Date visited ‘June 16th 2012’ around 2 PM. More

***Dealership lied about Certification & tried to sell car for $5,175 over NADA clean retail value!!!**** Went to buy an '06 Toyota RAV4 (VIN# JTMZD33V865020111) listed as $16,892. Asked about cer sell car for $5,175 over NADA clean retail value!!!**** Went to buy an '06 Toyota RAV4 (VIN# JTMZD33V865020111) listed as $16,892. Asked about certification. Was told it was not certified, but they could certify it for $600. Sat down with them to talk numbers. They added the $600 certification, TT&L and offered to sell it for $19,900. I looked at the Carfax report and it said the car was offered for sale as a preowned certified dealer on 26 March 2011. Pointed this out to the salesman, Leo, & Assit. mgr, Cade. They lied and said it meant the car was "elligible for certification." I pointed out the vehicle was way over retail value and Cade told me that "Used vehicles are like snowflakes so you really can't put a price on one." We left. I called in a complaint to Toyota's Corporate office because I knew word would get back to the dealership. The next day they called me back to try to lower their offer. I told the representative that I was upset because they lied about the certification. He told me that he didn't know they lied about the extra $300-$400 certification fee (they said it was $600). I told him I had already bought a car from their dealership & was really upset about their dishonesty. I also said that I would be sure to post about my experience all over the internet. The representative told me that I should realize that 1 customer's complaints will not impact their business. The next day the Gen Manager, "Rocky" called to "apologize" he admitted they tried to sell me a vehicle already certified and charge a certification fee. He told me that he would call me back later with an offer to make it up to me. He didn't call back for over 7 hours so trying to give him the benefit of the doubt I called him back. He told me that he couldn't offer me a better deal on the car because they got it for over retail value so it would be a loss for him. I told him that I am evaluating him for honesty as well. He promised to call me back before 10am today. I am posting this at 10:01am, so obviously he is not honest as well. I filed a BBB complaint against the business, but I am sure they will consider his "apology" as making a good faith effort to resolve complaint. The BBB site shows 13 complaints against them in the past 3 years, only 1 of the complaints was acknowledged as resolved by the customer. We happily bought our Toyota RAV4 from Grubbs Nissan, but would suggest Freeman Toyota as well. More

I had a great experience at Toyota of Irving. The sales staff was very friendly and helpful with my car deal. I worked mainly with Greg Rosas who went above and beyond the expectations that I had set for staff was very friendly and helpful with my car deal. I worked mainly with Greg Rosas who went above and beyond the expectations that I had set for a car salesman. I will definitely be doing busieness with Toyota of Irving again in the future and will also be reccomending them to my friends and family who are in the market to purchase a new vehicle. More

I was treated very well at this dealership. My salesman did an excellent job and answered every question I had. I appreciate every effort he made. As for finance, Blanca made the signing as easy as possibl did an excellent job and answered every question I had. I appreciate every effort he made. As for finance, Blanca made the signing as easy as possible and made the deal happen. I will recommend as many friends as possible. The only problem I had was with the sales manager, he was very rude. I believe his name was Vance. He is not a people person at all. More

Most informative online chat session of any Toyota dealership in Dallas that we contacted (I was from out of state). Answered each question directly, no run-around or evasive answers. Given info on 3 dealership in Dallas that we contacted (I was from out of state). Answered each question directly, no run-around or evasive answers. Given info on 3 cars that were what we were looking for with price and discounts via email within a 1/2 hour after chat session. Very courteous in answering multiple questions. Price was exactly what we expected. Referred a close relative to go there who is extremely cautious in dealing with car salesmen and they also bought a car from Greg 2 weeks later. More

Save your money and time don't shop here, ever. First Save your money and time don't shop here, ever. First of all, people are all smiles here at first but wait until you get your car, not all of the t Save your money and time don't shop here, ever. First of all, people are all smiles here at first but wait until you get your car, not all of the things promised will be the deliverd. Silly me i did not review the contract entirely because i trusted the salesperson to keep his word. I ended up paying more than i should have. Full of dishonest people. With all the issues Toyota currently have, there's no place for this BS. There's tons of Toyota/Scion dealer around DFW, i wish i had tried going somehwere else. More

It is refreshing to have my vehicle serviced at Toyota of Irving. I always feel well informed and that this service department can take care of me. They typically give you a range of options in addition to Irving. I always feel well informed and that this service department can take care of me. They typically give you a range of options in addition to total replacement of a broken part. One other Toyota service department I have dealt with was certainly not so helpful with an extremely expensive repair. Toyota of Irving is where I will continue to get service for the Toyota trucks I use. More

Worst dealership ever -- high pressure, rude, insulting and way way over average price. The lies and deceipt were overwhelming. I tried for over an hour to get a straight answer about the price of the car and way way over average price. The lies and deceipt were overwhelming. I tried for over an hour to get a straight answer about the price of the car with no luck, and when I finally started to leave, the sales manager insulted me and the vehicle I was wanting to trade-in. More