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Toyota of Irving
Irving, TX
169 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 169 reviews
March 18, 2016
First time buying experience was an amazing one! After having an awful experience at Rusty Wallis Honda and spending over 4 hours there only to be turned down for a car I stopped by Toyota of Irving After having an awful experience at Rusty Wallis Honda and spending over 4 hours there only to be turned down for a car I stopped by Toyota of Irving where I told Wes (Wesley Wells) that I needed a car in 1.5 hrs and needed to be out of there by 4pm because my friend who gave me a ride needed to leave. I told him the documentation I could provide for him, my income and what amount I had for a down. Almost immediately he took me to the lot and said "there are all the cars that I can offer you, pick one from here and you will be out of here before 4pm!". I picked the one I LOVED! the color, the seats, the inside, everything was just perfect, he wrote down the numbers and went to financing. He was running around back and forth to me so that I could be out of there by the time I needed. Wes went above and beyond for me that saturday and I couldn't believe after seeing the way others spoke to me at other dealerships that Wes did for me what he did and close the deal so quick. I went to finance where Jose took care of me, explained well my loan, interest, options etc and I was out of there at 4! I loved this place and I wish I had known how courteous the staff is and how nice and helpful everyone is before I visited anywhere else. I had the most amazing car buying experience! -Brenda P More
by bianar
Employees Worked With
Wesley Wells Jr., Jose Benitez
March 17, 2016
Uber driver My name is Edet. Leo was very helpful, he showed me all the features on the new 2016 toyota camry, and he helped me on my new smart phone. Will recomm My name is Edet. Leo was very helpful, he showed me all the features on the new 2016 toyota camry, and he helped me on my new smart phone. Will recommend all my friends and all potential uber drivers. More
by Edet
Employees Worked With
Leo Phuc Phan
March 11, 2016
Very good Went in to service present car and walked out with new vehicle. Great customer service. Wes Wells was very easy to work with and not pushy at all! Went in to service present car and walked out with new vehicle. Great customer service. Wes Wells was very easy to work with and not pushy at all! More
by Texasgirl55
Employees Worked With
Wesley Wells Jr., Jose Benitez, Mike Moore, David Easley
March 05, 2016
Great customer service ! very friendly & patient with questions and concerns. Highly recommended! Quality sevice was greatly. I'm impressed & more than sure that i made the ri very friendly & patient with questions and concerns. Highly recommended! Quality sevice was greatly. I'm impressed & more than sure that i made the right choice of choosing toyota. More
by nicki2798
Employees Worked With
Daniel Luna, Leo Phuc Phan
March 05, 2016
First time buyer I walked in, told them what I needed, and walked out with a car. That simple, it went down quicker than I was advised by my bro, he said I would be th I walked in, told them what I needed, and walked out with a car. That simple, it went down quicker than I was advised by my bro, he said I would be there from the time they opened till after closing. In about 5 hours I was in and out, the longest part was waiting for a bank that would give me a loan since I have no credit history lol... My salesman was Leo Phan, wonderful experience overall. I highly recommend it. More
by Vargas817
Employees Worked With
Leo Phuc Phan
February 11, 2016
oil consumption test Went to have an oil consumption test done. They change your oil at your cost to do this and you bring it back with 1100 miles put on it and they check Went to have an oil consumption test done. They change your oil at your cost to do this and you bring it back with 1100 miles put on it and they check it again. The purpose of this test is to see how much oil you are burning. My car was under a warrenty that would replace if needed. they told me my car was not burning any oil and had no major leaks so i did not qualify for replacement. This has been a month and a half since done. my oil change sticker that they put on my windshield says 127,000 miles change is due. i am at 125,000 right now. So my car startied acting funny today. very sluggish and did not want to go. almost felt like transmission. got home. checked the oil and there was NO OIL ON THE DIPSTICK! BONE DRY! Now can anyone tell me how i could lose all that oil if its not leaking or burning off?????? Toyota of Irving scammed me. They did not replace the oil that they drained out when doing the test. i believe they only put a quart or two in it and this is why they ziptied my dip stick and marked my oil cap and told me not to touch it or the test would invalid.I now have an engine that is knocking very loudly and i am livid. i just paid off tis car and i feel like this is their way of screwing me to where i have no choice but to buuy a new one from them. Ladies beware and take a man with you that has enough sense to spot any bad seeds. I now have to battle with these people to get some resolution and it wont be easy. More
by LIVID
Employees Worked With
N/A
December 31, 2015
went in for service on my corolla worst service Went in on 12/30/2015 to get a recall fixed on my corolla and left with Mike Garcia service advisor. was told that a recommenced diagnosis was recom Went in on 12/30/2015 to get a recall fixed on my corolla and left with Mike Garcia service advisor. was told that a recommenced diagnosis was recommended for my airbag system and I agreed to the $110.00 fee. the n was also recommended to get my windshield small nick fixed and also agreed to get done. later on the day I was called to pick up my vehicle. I left work early to go get me car and when I got there Mike notified of the need repair which I had said I would bring back do to the $7000.00 estimate. when I got in my car I noticed the windshield repair was not done.i notified mike and told me to speak to manager. Cory was put on and I told him aboput the issue of windshield being un touched and not fixed yet already paid for, he notified me that was not his problem and very rude. i could not belive that someone in management would be so un professional. bad experience would never go back aain More
by juancruzorg
Employees Worked With
Mike Garcia, Cory
September 20, 2015
rip off of senior citizens bought a Camry there only a week ago. feel like i was taken advantage of by their smooth talking sales. Was recovering from a major surgery and was bought a Camry there only a week ago. feel like i was taken advantage of by their smooth talking sales. Was recovering from a major surgery and was not thinking clearly and I think they took advantage of that. One of the worst deals I have ever had in buying a car!! I called to see what could be done and am still waiting for a return call its been two days now! Is this what they call customer service? More
by jsheets
Employees Worked With
Brian Smith
May 27, 2015
Unsatisfied service experience Took my 08 Sienna into service for an engine knock under acceleration when the engine is cold, the transmission freewheeling between 5-10 mph, and for Took my 08 Sienna into service for an engine knock under acceleration when the engine is cold, the transmission freewheeling between 5-10 mph, and for a power tailgate that closed on me without warning (fortunately I was able to force it off of me). From the beginning the service advisor said the engine knock and the is most likely normal for a Toyota. Called next day and said tailgate was fixed with new struts and the engine knock (they did test it under acceleration) only started and listen to it without driving) and transmission issue was normal. When asked about test driving it, with the engine cold I was informed the would be a diagnosis charge if they came to the same conclusion. I then took the van to my mechanic that convinced me to buy a Toyota. He test drove it and said neither was normal in his 40 years experience and both needed tending to. I went back to dealership and talked with them and their response was "he does not work on Toyotas everyday like we do and we know what we are doing". The mechanic shop I use has ASE certified mechanics. When I asked why the tailgate came down on me without warning (because my wife would not have been able to force it up) they said do not know and we are not concerned. Basically Toyota's customer service seems to be we do not care what you think you take what you get. More
by Dissatified Toyota customer
Employees Worked With
Service advisor, mechanic
May 22, 2015
Best service center I have found The best person to contact for service is Jesus Castillo. Ever since I got my Camry he's being my go to person. He always takes good care of you. Ver The best person to contact for service is Jesus Castillo. Ever since I got my Camry he's being my go to person. He always takes good care of you. Very pleasant and easy going person More
by flores maria 2468
Employees Worked With
Jesus Castillo
