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Toyota of Irving
Irving, TX
183 Reviews
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Showing 183 reviews
January 03, 2017
GOOD TO GO Hugo and the boys at Toyota of Irving are GOOD TO GO!!! They did what they said they were going to made us feel Appreciated for doing business with th Hugo and the boys at Toyota of Irving are GOOD TO GO!!! They did what they said they were going to made us feel Appreciated for doing business with them. Other dealerships in the area only care about numbers not so much the people but not here EVERYONE is SOMEONE here!!! More
by Agustin
Employees Worked With
HUGO
December 19, 2016
"Toyota Certified" I made a deal for a pre-owned vehicle via email, which was a fairly smooth process (less than 3,500 miles on the car). After showing up at the dealers I made a deal for a pre-owned vehicle via email, which was a fairly smooth process (less than 3,500 miles on the car). After showing up at the dealership I was offered a warranty package for just under $1,000, which I declined to purchase. I’ve owned a number of Toyotas and never have had any problems. The sales rep was very professional/nice and did not push it further. A while later one of the sales managers offered me the same package at a discounted rate of $450, which I accepted. In finance I was told the $450 did not cover everything and she tried to upsell me to the higher priced package, which I declined. She even said something about how I was agreeing to buy the car with no warranty other than power train. After arriving home I looked up the car I just purchased online and noticed it was "Toyota Certified". After an email I was sent a link showing what "Toyota Certified" entails. One thing is it comes with a warranty. I contacted the sales rep and asked what I purchased for $450 if the car came with a “Toyota Certified” warranty. What I was told made no sense so I asked for something in writing to clearly communicate what I purchased. Finally I ended up talking with a manager in finance, again asking for something in writing. He asked me to hold for a few moments and when he came back on the line he offered me a refund with no apology or any other real explanation as to why I sold a warranty on a car that came with a warranty. One would think somebody there would have said, “Sorry, we made a mistake”. Maybe is it wasn’t a mistake. The check arrived last week. Although I feel partially responsible for not having all of my ducks in a row and buying the warranty in the first place, I caution anybody buying a "Toyota Certified" pre-owned car to not take the bait on a warranty offer. If you have or have had had a similar experience at any Toyota dealership send me an email at toireviews@hushmail.com. More
by DealerRateronline@1l
Employees Worked With
rather not list
June 08, 2016
Won't buy another from them I went there to buy a new truck. They told me on the phone they had the truck I was looking for but when I got there they didn't have it. They got a I went there to buy a new truck. They told me on the phone they had the truck I was looking for but when I got there they didn't have it. They got a truck but it was not equipped with the options I wanted. I agreed to buy the truck if they put some of the options I really wanted on the truck . Then I noticed it did not have a trailer hitch on it like it was supposed to have. I took the truck in to have the other options put on it. I was punted to the salesman by the service department. I waited 30 minutes for the salesman and gave up. I've emailed the sales manager with no answer and the salesman will not return my calls. My next stop is Toyota Customer Service to see if I can get some help. More
by Scott
Employees Worked With
Julia Garcia, Jeremy Lane
May 28, 2016
4-Runner purchase experience. After researching the 4-runner features, trim, reviews and dealerships locally and regionally, I chose Toyota of Irving for their selections, straight After researching the 4-runner features, trim, reviews and dealerships locally and regionally, I chose Toyota of Irving for their selections, straight forward transparent pricing, and willingness to deal. The purchase process, vehicle check out, and follow up communications were all one could ask for. Their Fleet Director, Ed Giraldo was a pleasure to work with. More
by 4 Runner Guy
Employees Worked With
Ed Giraldo
May 10, 2016
Courteous, quick, easy We are very happy with our new RAV-4 and the service we received. Ed Giraldo (our salesman) went above and beyond with personal service and delivery o We are very happy with our new RAV-4 and the service we received. Ed Giraldo (our salesman) went above and beyond with personal service and delivery of the car to our house! The whole experience was quicker than expected. More
by mkgabalda
Employees Worked With
Ed Giraldo
May 10, 2016
Positive and easy experience. They delivered exactly what I wanted at the price we discussed without any missteps. Ed went the extra mile to ensure I was happy with my purchase. They delivered exactly what I wanted at the price we discussed without any missteps. Ed went the extra mile to ensure I was happy with my purchase. More
by brtack
Employees Worked With
Ed Giraldo
May 10, 2016
Dealt hard, got my deal Wesley Wells helped me in ever aspect of the purchase. Recommend him highly. He was knowledgeable in my trade in vehicle as well as my purchase. Wesley Wells helped me in ever aspect of the purchase. Recommend him highly. He was knowledgeable in my trade in vehicle as well as my purchase. More
by Kobra
Employees Worked With
Wesley Wells Jr., Ana Vazquez
May 03, 2016
easy, fast service My family and friends purchased 5 vehicles from Ed Giraldo. He made it easy, no stress and fast service. I just bought Toyota Rev4 from him, a few mo My family and friends purchased 5 vehicles from Ed Giraldo. He made it easy, no stress and fast service. I just bought Toyota Rev4 from him, a few months ago, and I love it. Next time, we need more vehicle, absolutely, we will go back to him. More
by Sophea
Employees Worked With
Ed Giraldo
April 20, 2016
used car I purchased a used car from this place. The people are fast and they get the job done correctly. That was the shortest amount of time it ever took me I purchased a used car from this place. The people are fast and they get the job done correctly. That was the shortest amount of time it ever took me to buy a car, and I have purchased 5. I was impressed. I also used this dealership for car service on my previous scion. Great job you guys More
by 123asd
Employees Worked With
Betty Byars
April 18, 2016
Simple and Stress Free We just purchased a 2016 Highlander and 2016 Tacoma for my husband. We have known Ed for several years and and have purchased our last 4 new vehicles We just purchased a 2016 Highlander and 2016 Tacoma for my husband. We have known Ed for several years and and have purchased our last 4 new vehicles from him. Also, our son-in-law has purchased/leased several over the years for his family and parents. You just tell him exactly what you want and your budget, and it's a done deal, no hassle or pressure. He is to the point, professional and works for you. He is very good at keeping you informed of your search for your requested requirements. I wouldn't think of going to anyone else. He is someone you can trust. More
by Evelyn
Employees Worked With
Ed Giraldo
