Toyota of Irving

Toyota Dealership with excellant staff and service. I have been a customer of Toyota of Irving for over 10 years. I bought my new 4runner in 2004 and I purchased a new 2018 4runner Limited in November f I have been a customer of Toyota of Irving for over 10 years. I bought my new 4runner in 2004 and I purchased a new 2018 4runner Limited in November from Brian Smith. I also have a 2011 Tundra. Mike Gasca, my service advisor, goes above and beyond to make sure my vehicles are running smooth and reliable. They do a great job! More

The greatest experience I ever had in my life Well the guy Roger really helped us out and he was really polite given us all the options we can have. We were thinking of a used one but he convinced Well the guy Roger really helped us out and he was really polite given us all the options we can have. We were thinking of a used one but he convinced us of a new one one that got our attention not only that but he let us test it in there and was the greatest feeling. And he understood how we had a baby so he show us how good the toyota corolla is. Thank You Roger. More

Terrible Experience - Lying and inaccurate information If I could give them a 0 star, I would. My father in law is in the market looking for a new car. He currently has his lease from Toyota of Irving and If I could give them a 0 star, I would. My father in law is in the market looking for a new car. He currently has his lease from Toyota of Irving and so we decided to go back to them for a new purchase. We initially spoke to an Internet Sales Rep by the name of Christina who emailed us, EMAILED us the pricing of a Toyota Rav4. When I spoke to her, she failed to mention that the car had hail damage on it, along with also failing to mention that the price that she has given us includes a rebate, therefore we would not qualify for 0% at 60 months. Infact, her email even stated that she understands we're looking for 0% at 60 months. While speaking with her on the phone, I also mentioned that the price she provided was high and that if there's anything she can do on the price. She assured me that they will be able to work the price out once we come in person. She had quoted us a price of $20,832 plus TTL, which would take the price up to $22,522 (I have this in EMAIL from her). Upon arriving at the dealership, we met with Jason and he showed us the car along with a different color and that is when we discovered the hail damage. When I told Jason about this and that I was astonished at the fact that nor him or Christina notified us about the hail damage on the car, he apologized and told us that they would be able to either discount the car or fix the hail damage. When I told him about the price of the car that Christina had given us and that they need to discount the price even more, he decided to call his manager, who's name was also Jason. Now this Manager for some reason thought that we were a bunch of idiots and came back with the price of $27,442 on the SAME CAR! I asked him how the price changed and his response made absolutely no sense. Not only did they provide false information on email to suck us into coming in their dealership, but they did not even honor their mistake. Clearly there is a huge training issue here with their sales team that they need to rectify and that came at the cost of a potential customer. I will never ever go back to this dealership, nor will I refer anyone to this dealership. I have personally owned over 4 Toyotas and my father in law has owned over 6 Toyotas. They lied to us and did not honor their price which was EMAILED to us. Save yourself the hassle, go to another dealership like Toyota of McKinney. More

Excellent Customer Service I would highly recommend Toyota of Irving for your car purchases or car needs. I have purchases my last two vehicles from Toyota of Irving and the cu I would highly recommend Toyota of Irving for your car purchases or car needs. I have purchases my last two vehicles from Toyota of Irving and the customer service was EXCELLENT from the sale of the car to the maintenance. The Service Advisors greet me with a smile and know me by name. I live in Fort Worth and 10 minutes away from a Toyota dealership but prefer to drive the extra miles to receive Customer Care. More

Miguel at Toyota of Irving. He is a sweet heart. Miguel sold me a nice pre-owned SUV, he even filled it up with gas and delivered to my house. He was courteous and had great communication skills in Miguel sold me a nice pre-owned SUV, he even filled it up with gas and delivered to my house. He was courteous and had great communication skills in both English and Spanish. He treated me as if I was his real friend or family. Great job Miguel Aviles! Cm More

Professional, courteous, and friendly. I had communicated with Mr. Dennis Alberto initially on-line about a particular 2014 Camry SE. We met and took the car for a test drive, which had low I had communicated with Mr. Dennis Alberto initially on-line about a particular 2014 Camry SE. We met and took the car for a test drive, which had low miles and navigation. The car drove well and had better acceleration on the highway than I expected from a 2.5L engine. What I enjoyed most was not having to meet with a number of people to make a purchase for a car. I met with Anthony briefly as an introduction and with Mr. Steven Martin, Manager of Pre-Owned Sales -that's it. Dennis and Steven were aware of my needs and listened to my requests. They respected my time and what I was looking for in a certified pre-owned car and closed the sale in a timely manner. I wanted to also give thanks to Mr. Bob Ford and Patrick in Finance in assisting me with all the necessary closing paperwork. In all, I felt good knowing that I was purchasing a reliable Certified Pre-Owned Toyota Camry for my daughter and the family and that I was receiving a good deal from those that I worked with at the dealership. Thank you. -Elliott V. More

Very helpful and friendly I went to Toyota of Irving with the intentions on getting a used car however I ended up getting a better deal on a brand-new car. The online sales re I went to Toyota of Irving with the intentions on getting a used car however I ended up getting a better deal on a brand-new car. The online sales rep (lily) was so nice and helpful. She had everything organized and ready, which made the process really fast. This is my 2nd time buying a car from Toyota I don't plan on going anywhere else. More

Avoid if you need them to hold a car I was so excited to finally be able to test drive a car I was looking at. I had previsouly been interested in one but soon found out that it had been I was so excited to finally be able to test drive a car I was looking at. I had previsouly been interested in one but soon found out that it had been disabled in an accident and wanted a different one, but they were willing to hold this car for days for me.I went to go test drive the new car and wanted it and offered to put a deposit down on the car since I work in the OR and had a very important case coming up and would not be able to stay for the whole signing process. The used car manager told me that "he would sell if this weekend instead" and that "could I just call and tel them I was going to be late?" Absolutely never going back. I then wanted to try and speak with the manager again and instead overheard him mocking me to the general manager. Clearly this dealership does not care about your business or care about the healthcare field and patients since they assume you can "just delay the case". I will never be returning here and found the manager Jeremy, and the car sales Rodney very rude and belittling with their comments. STAY AWAY! More

Don't buy any car from Toyota of Irving Do not buy any cars from Toyota of Irving. I have never seen such unprofessional sales people and conmen in my life! I was ready to sign and buy a use Do not buy any cars from Toyota of Irving. I have never seen such unprofessional sales people and conmen in my life! I was ready to sign and buy a used 2016 Corolla from them where they never disclosed the car had a prior accident! I asked the sales person if the car had any prior accident, and his answer was no. As we were signing the closing papers, I grabbed the Carfax from him and noticed that the car had an accident on 10/30/16. When I asked the manager how come they didn't disclosed prior to me about the accident his answer was, "I am not selling you the car." As we were talking Jereme Shoemaker (the owner) came to me and told me get the f.. out of his property. He called the cops since I was asking for all my applications, papers, and driving license copy back. Toyota of Irving is surrounded by new immigrants and these buyers have no idea about Carfax or what to ask when buying a used car. I can see how Toyota of Irving tricks poor customers and takes advantage of them. There should be an investigation of all prior used car sells by this dealership. I have owned six Toyota's and there are still two sitting in my garage. A loyal Toyota customer don't deserve this type of unprofessional behavior from a bullying dealership.I am calling the Toyota corporate office tomorrow since they were closed for MLK. More

Service Over and Above the call We had been searching for a pre-owned Rav 4 as a Christmas present. We found it! A very nice black Rav 4 with low mileage at Toyota of Irving. Sales We had been searching for a pre-owned Rav 4 as a Christmas present. We found it! A very nice black Rav 4 with low mileage at Toyota of Irving. Sales manager Steven Martin gave us a great price on the vehicle. But then he asked the salesperson, William to actually drive the vehicle to my home so that it would be in the garage before Christmas. Everyone involved in our auto buying process was courteous, friendly, and easy to work with. Would recommend them to anyone looking for a good deal. Thank you, Timila Nelson More