Toyota of Irving

Avoid if you need them to hold a car I was so excited to finally be able to test drive a car I was looking at. I had previsouly been interested in one but soon found out that it had been I was so excited to finally be able to test drive a car I was looking at. I had previsouly been interested in one but soon found out that it had been disabled in an accident and wanted a different one, but they were willing to hold this car for days for me.I went to go test drive the new car and wanted it and offered to put a deposit down on the car since I work in the OR and had a very important case coming up and would not be able to stay for the whole signing process. The used car manager told me that "he would sell if this weekend instead" and that "could I just call and tel them I was going to be late?" Absolutely never going back. I then wanted to try and speak with the manager again and instead overheard him mocking me to the general manager. Clearly this dealership does not care about your business or care about the healthcare field and patients since they assume you can "just delay the case". I will never be returning here and found the manager Jeremy, and the car sales Rodney very rude and belittling with their comments. STAY AWAY! More

Don't buy any car from Toyota of Irving Do not buy any cars from Toyota of Irving. I have never seen such unprofessional sales people and conmen in my life! I was ready to sign and buy a use Do not buy any cars from Toyota of Irving. I have never seen such unprofessional sales people and conmen in my life! I was ready to sign and buy a used 2016 Corolla from them where they never disclosed the car had a prior accident! I asked the sales person if the car had any prior accident, and his answer was no. As we were signing the closing papers, I grabbed the Carfax from him and noticed that the car had an accident on 10/30/16. When I asked the manager how come they didn't disclosed prior to me about the accident his answer was, "I am not selling you the car." As we were talking Jereme Shoemaker (the owner) came to me and told me get the f.. out of his property. He called the cops since I was asking for all my applications, papers, and driving license copy back. Toyota of Irving is surrounded by new immigrants and these buyers have no idea about Carfax or what to ask when buying a used car. I can see how Toyota of Irving tricks poor customers and takes advantage of them. There should be an investigation of all prior used car sells by this dealership. I have owned six Toyota's and there are still two sitting in my garage. A loyal Toyota customer don't deserve this type of unprofessional behavior from a bullying dealership.I am calling the Toyota corporate office tomorrow since they were closed for MLK. More

Service Over and Above the call We had been searching for a pre-owned Rav 4 as a Christmas present. We found it! A very nice black Rav 4 with low mileage at Toyota of Irving. Sales We had been searching for a pre-owned Rav 4 as a Christmas present. We found it! A very nice black Rav 4 with low mileage at Toyota of Irving. Sales manager Steven Martin gave us a great price on the vehicle. But then he asked the salesperson, William to actually drive the vehicle to my home so that it would be in the garage before Christmas. Everyone involved in our auto buying process was courteous, friendly, and easy to work with. Would recommend them to anyone looking for a good deal. Thank you, Timila Nelson More

GOOD TO GO Hugo and the boys at Toyota of Irving are GOOD TO GO!!! They did what they said they were going to made us feel Appreciated for doing business with th Hugo and the boys at Toyota of Irving are GOOD TO GO!!! They did what they said they were going to made us feel Appreciated for doing business with them. Other dealerships in the area only care about numbers not so much the people but not here EVERYONE is SOMEONE here!!! More

"Toyota Certified" I made a deal for a pre-owned vehicle via email, which was a fairly smooth process (less than 3,500 miles on the car). After showing up at the dealers I made a deal for a pre-owned vehicle via email, which was a fairly smooth process (less than 3,500 miles on the car). After showing up at the dealership I was offered a warranty package for just under $1,000, which I declined to purchase. I’ve owned a number of Toyotas and never have had any problems. The sales rep was very professional/nice and did not push it further. A while later one of the sales managers offered me the same package at a discounted rate of $450, which I accepted. In finance I was told the $450 did not cover everything and she tried to upsell me to the higher priced package, which I declined. She even said something about how I was agreeing to buy the car with no warranty other than power train. After arriving home I looked up the car I just purchased online and noticed it was "Toyota Certified". After an email I was sent a link showing what "Toyota Certified" entails. One thing is it comes with a warranty. I contacted the sales rep and asked what I purchased for $450 if the car came with a “Toyota Certified” warranty. What I was told made no sense so I asked for something in writing to clearly communicate what I purchased. Finally I ended up talking with a manager in finance, again asking for something in writing. He asked me to hold for a few moments and when he came back on the line he offered me a refund with no apology or any other real explanation as to why I sold a warranty on a car that came with a warranty. One would think somebody there would have said, “Sorry, we made a mistake”. Maybe is it wasn’t a mistake. The check arrived last week. Although I feel partially responsible for not having all of my ducks in a row and buying the warranty in the first place, I caution anybody buying a "Toyota Certified" pre-owned car to not take the bait on a warranty offer. If you have or have had had a similar experience at any Toyota dealership send me an email at toireviews@hushmail.com. More

Dealt hard, got my deal Wesley Wells helped me in ever aspect of the purchase. Recommend him highly. He was knowledgeable in my trade in vehicle as well as my purchase. Wesley Wells helped me in ever aspect of the purchase. Recommend him highly. He was knowledgeable in my trade in vehicle as well as my purchase. More