Toyota of Irving

Looking to make a trade in. I was greeted with a handshake and friendly smiles, I felt very welcome. Sat down and talked business. Very professional, knowledgeable employees and I was greeted with a handshake and friendly smiles, I felt very welcome. Sat down and talked business. Very professional, knowledgeable employees and on a side note, I did enjoy the music. More

Amazing Great sales person, attentive to my needs and details on what I was looking for. Definitely recommend this sales person and will be looking for him in Great sales person, attentive to my needs and details on what I was looking for. Definitely recommend this sales person and will be looking for him in future sales. More

Excelente Experiencia Excelente persona y con una amabilidad del 100%. Muy conocedor del producto que ofrece y con un Customer Service por encima del 100% como mínimo. Feli Excelente persona y con una amabilidad del 100%. Muy conocedor del producto que ofrece y con un Customer Service por encima del 100% como mínimo. Felicidades por tener personas como Roger Castro. More

New rav4 Roger castro Roger Castro excellent seller. if they go toyota of irving ask for roger and it will help them to get the car of their dreams. Roger castro Roger Castro excellent seller. if they go toyota of irving ask for roger and it will help them to get the car of their dreams. More

Wonderful customer service They took care of us from start, we came in with lots of questions on vehicles and they were very helpful. Took their time time to really help us. Wou They took care of us from start, we came in with lots of questions on vehicles and they were very helpful. Took their time time to really help us. Would highly recommend them. More

Exhilarating Although the entire process occurred over the period of two days, I couldn't be any more happier with the decision that the wonderfully great staff of Although the entire process occurred over the period of two days, I couldn't be any more happier with the decision that the wonderfully great staff of Toyota of Irving helped me with. The professionalism that Bre showed was outstanding, and best of all, she was very straight forward and to the point with the entire process. I couldn't be happier with her and Catalin in finance. Just amazing. More

Toyota Dealership with excellant staff and service. I have been a customer of Toyota of Irving for over 10 years. I bought my new 4runner in 2004 and I purchased a new 2018 4runner Limited in November f I have been a customer of Toyota of Irving for over 10 years. I bought my new 4runner in 2004 and I purchased a new 2018 4runner Limited in November from Brian Smith. I also have a 2011 Tundra. Mike Gasca, my service advisor, goes above and beyond to make sure my vehicles are running smooth and reliable. They do a great job! More

The greatest experience I ever had in my life Well the guy Roger really helped us out and he was really polite given us all the options we can have. We were thinking of a used one but he convinced Well the guy Roger really helped us out and he was really polite given us all the options we can have. We were thinking of a used one but he convinced us of a new one one that got our attention not only that but he let us test it in there and was the greatest feeling. And he understood how we had a baby so he show us how good the toyota corolla is. Thank You Roger. More

Terrible Experience - Lying and inaccurate information If I could give them a 0 star, I would. My father in law is in the market looking for a new car. He currently has his lease from Toyota of Irving and If I could give them a 0 star, I would. My father in law is in the market looking for a new car. He currently has his lease from Toyota of Irving and so we decided to go back to them for a new purchase. We initially spoke to an Internet Sales Rep by the name of Christina who emailed us, EMAILED us the pricing of a Toyota Rav4. When I spoke to her, she failed to mention that the car had hail damage on it, along with also failing to mention that the price that she has given us includes a rebate, therefore we would not qualify for 0% at 60 months. Infact, her email even stated that she understands we're looking for 0% at 60 months. While speaking with her on the phone, I also mentioned that the price she provided was high and that if there's anything she can do on the price. She assured me that they will be able to work the price out once we come in person. She had quoted us a price of $20,832 plus TTL, which would take the price up to $22,522 (I have this in EMAIL from her). Upon arriving at the dealership, we met with Jason and he showed us the car along with a different color and that is when we discovered the hail damage. When I told Jason about this and that I was astonished at the fact that nor him or Christina notified us about the hail damage on the car, he apologized and told us that they would be able to either discount the car or fix the hail damage. When I told him about the price of the car that Christina had given us and that they need to discount the price even more, he decided to call his manager, who's name was also Jason. Now this Manager for some reason thought that we were a bunch of idiots and came back with the price of $27,442 on the SAME CAR! I asked him how the price changed and his response made absolutely no sense. Not only did they provide false information on email to suck us into coming in their dealership, but they did not even honor their mistake. Clearly there is a huge training issue here with their sales team that they need to rectify and that came at the cost of a potential customer. I will never ever go back to this dealership, nor will I refer anyone to this dealership. I have personally owned over 4 Toyotas and my father in law has owned over 6 Toyotas. They lied to us and did not honor their price which was EMAILED to us. Save yourself the hassle, go to another dealership like Toyota of McKinney. More

Excellent Customer Service I would highly recommend Toyota of Irving for your car purchases or car needs. I have purchases my last two vehicles from Toyota of Irving and the cu I would highly recommend Toyota of Irving for your car purchases or car needs. I have purchases my last two vehicles from Toyota of Irving and the customer service was EXCELLENT from the sale of the car to the maintenance. The Service Advisors greet me with a smile and know me by name. I live in Fort Worth and 10 minutes away from a Toyota dealership but prefer to drive the extra miles to receive Customer Care. More