Toyota of Irving

Service was really bad. Included all unwanted service to charge more than actual required service. Included all unwanted service to charge more than actual required service. More

Wednesday, January 8, 2025 My worst nightmare. I had an altercation with the Service Manager Manny Garcia and Service Advisor Cecy Soto. The Service Advisor I communicated and who wrote the order I had an altercation with the Service Manager Manny Garcia and Service Advisor Cecy Soto. The Service Advisor I communicated and who wrote the order was Oliver. Toyota Irving try’s to scam their customers. My vehicle is a 4 Runner with 21,886 miles. I was told I needed brake, wheel balance wheel alignment. Toyota Irving – Wednesday, January 8, 2024 I called Toyota of Irving, on Jan 8, 2025 @ 11:40AM, I was transfer to the service department. I spoke with Cecy (I later learn her name was Cecy Soto). I explained to her over the phone that I was in Irving and the “Oil Maintenance, “message appeared. I said the oil was changed back in July, 2024. I was told the next oil changed; would be at 26,000 miles. I said the mileage on the vehicle is 21,880. Why am I receiving the message now. She asked for my information, she then looked up my account up. Cecy said your next oil changed is at 26,000 miles. She said you’re do for a “free normal factory maintenance inspection. So, it free she said yes; good until 25,000 and you’re at 21,880 miles. I said I don’t have an appointment; she said it’s not unnecessary just come in when you can. I asked her do I ask for you, she said no whoever is available can help you. I said after I’m done running my errands I will drop by. I when I arrived at the service department. I said I’m looking for Cecy if she’s not able anyone else can help me. The lady pointed Cecy out to me. As I was walking up to Cecy, I notice she was working with someone. I asked the man at the first station he could help me. He said no. Cecy would be done with her customer in a minute (I didn’t realize he was the manager). I said I’m not her customer she said anyone could help me. He said just wait, with no further explanation. No one make themselves available to help me they all to, busy socialize just mingling. I finally walked up to the young man and asked if he could help me. He said I’m busy with a customer. I said I don’t see anyone with you at the moment. I explained why I was there. He said, well if you talked to Cecy, she can help you. I said when I called, she said anyone could help me. So, I’m asking you to help me. He finally agreed to help me. I said since you’re writing the order you can be my service advisor. He said, okay. I said my name is Erma, gave him my phone #, can you please look up my account – I then asked him for his name? He said my name is Oliver. When he pulled the account up, he mentioned the multi-point vehicle inspection. He said we’ll check all the fluids. I said Cecy mention the “Free Normal Factory Scheduled Maintenance 25,000 miles.” I said when I talked to her, the vehicle had 21,880 miles it has now 21,886 miles I was out running errands. He went out to my vehicle and took the information down. I followed him out and asked him if he could order a mat and a cargo cover for my vehicle. When we went back inside…he shows me some mats on his computer. He said I can get some prices for you. Oliver had mentioned a tire rotation, along with the multi-point vehicle inspection. I said Oliver, I don’t need my tires rotated. I’ve had the tires rotated already. I’ve also have changed the following items. 7/15/2024 - Tire rotation 7/15/2024 - Passenger compartment Air Filter 7/15/2024 - Engine Air And the wiper back in Nov 2024. He said OKAY. I’ve the mechanic check the fluids. He said you can wait in the lobby, when the vehicle is done, you’ll received a text. Approximately after an hour wait. Cecy called me and said have you review the text. I said, no, I just received the text when you called. When I walked back to talked to Oliver, he said Cecy will talk to you. I said why, you wrote up the order you agreed to be my service advisor. Cecy said no! in an ugly tone!!! I’m your service advisor. I said no you’re not service advisor. She said oh yes, I am your service advisor. She said see this paper has my name right here. She, then said you owe $34 More

Ultimately we were happy with the amount of our trade in. We believe the Toyota will last more than 10 years. It was the most comfortable. We believe the Toyota will last more than 10 years. It was the most comfortable. More

First of all you can find a plethora of car dealerships in the DFW area for Toyota very few of them have somebody as dedicated to their job and service and sales than Eber Vasquez .I have purchased 5 vehi in the DFW area for Toyota very few of them have somebody as dedicated to their job and service and sales than Eber Vasquez .I have purchased 5 vehicles from Toyota of Irving for over a period of the last 12 years and you won’t find any one better to help you Negotiate and optimize your purchase experience as Eber has for our family .I can’t say that I have found anybody that is more dedicated to the customer ..Eber is for you, he has eliminated all the pitfalls we used to be required to overcome when purchasing a new Vehicle . Eber will be upfront, honest and loyal an compromise you will not find a better Toyota car and truck sales representative in Texas so ,save yourself the trouble and go down to the dealership if he doesn’t have what you want on his lot he will find it . More

Everyone was very friendly and happy to help. Our service advisor, Eunice Camacho, was excellent. Would definitely recommend them. Our service advisor, Eunice Camacho, was excellent. Would definitely recommend them. More

Always a good experience at Toyota of Irving with the service department and also with the service advisor Manny. service department and also with the service advisor Manny. More

The process of getting work done on my car was made easy and completed in a timely manner. and completed in a timely manner. More

I have been buying cars for over 40 years and I have never had a worse experience than I had yesterday at Toyota Of Irving.... Price agreed to. Paperwork done. Car we were trading in was cleaned out never had a worse experience than I had yesterday at Toyota Of Irving.... Price agreed to. Paperwork done. Car we were trading in was cleaned out and we were about to pull out in a brand new 2025 Toyota Camry. However, there was a crack in the windshield which we noticed during the test drive and the sales person said they would replace the windshield. When we ask about coming back to replace the windshield after all the paperwork was done, we were told that they now would NOT replace the windshield because they could not afford to lose any more money on the car. I'm sorry, what?!! I'm grateful we didn't drive off of the lot because I'm sure they would not have taken the car back. Toyota Of Irving was perfectly fine reneging on our negotiated transaction, AFTER they had my check. I guess they were hoping at that point that we would just give in and leave with a cracked windshield in a brand new $31,000 automobile. The general manager actually got on the phone with us from home and told us if we didn't want the car he would just sell it at auction. He nor his sales manager showed any concern for the fact that the dealership was not living up to their end of our agreement or that we as customers were unhappy. They showed no concern about us, our business or more importantly their reputation or character. They just couldn't spare another $500 for a windshield despite the commitment their sales person had made earlier. So after being at the dealership for almost 5 hours, playing the games with the back-and-forth with the sales person and the manager trying to negotiate a deal, waiting forever to see the finance guy, and then trying through our shock to unsuccessfully convince them to have a little integrity and live up to their end of our agreement, we unloaded the new car and got back in our trade-in and left. And the worst part is, THEY COULD NOT HAVE CARED LESS. Except for the poor young lady who was our sales person who was as sweet as she could be and was in tears because her management did not have her back. So BUYER BEWARE. If this is how Toyota Of Irving treats the customer during the sales process, I cannot imagine how it is AFTER they have your money. Do yourself a favor and go to a dealership who will honor their word, has a little professionalism and integrity and actually cares about your customer experience. Betty Byars and Marvin Sibert are NOT those type of sales people and Toyota Of Irving is NOT that type of dealership. More

Very courteous and efficient. Friendly service rep. I am always treated with respect. We never have to wait very long. Friendly service rep. I am always treated with respect. We never have to wait very long. More

They thought I was stupid and that I wouldn’t check the final numbers and they were charging me $ 7920.00 more than agreed upon . Pay close attention to the final numbres before signing final numbers and they were charging me $ 7920.00 more than agreed upon . Pay close attention to the final numbres before signing More