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Toyota of Irving

Irving, TX

4.0
175 Reviews

1999 W Airport Fwy

Irving, TX

75062

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Showing 175 reviews

April 02, 2025

Service was very prompt. The tech person that assisted with my car, Mike, was efficient, and took his time to explain what needed to be done. He was very professional, and More

by Txteacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gasca
March 02, 2025

Horrific customer service! ! Be forewarned—do NOT do business with this Toyota Irving dealership, you will regret it after your purchase! Took my new 2025 Toyota Land Cruiser (L More

by LeticiaP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Alvarez, Service Manager
Mar 02, 2025 -

LeticiaP responded

Horrific customer service! ! Be forewarned—do NOT do business with this Toyota Irving dealership, you will regret it after your purchase! Took my new 2025 Toyota Land Cruiser (LC) for service, after the rear tire started losing air pressure fast. Service manager Edwin tells me the tire is not covered due to “a object that caused a puncture on left rear tire, this is not considered manufacturer defect since puncture is an outside influence.” LC only has 1,400 miles and Edwin tells me it’s not covered due to defect “outside influence.” What brand new tires blow out while driving over a “piece of wood” going south on Loop 12 and they are not defective??? Tires are made to be driven on highways, what’s an “outside influence???" Hope this never happens to you, but it is a scary experience. Spoke with General Manager Marvin, who was no help and dropped to same low level of understanding and incompetence. Edwin recommended I call Toyota tire manufacture myself Mon-Fri, what good would that have done me, I was at work and it was Saturday, stuck with an overpriced Toyota LC that tires are defective and Toyota Irving will not honor original manufacturer’s warranty. Had to pick up LC and drive it while tire is deflating to the closest Discount Tire that took care of the matter expeditiously and with excellent customer service! We will NEVER buy from this dealership ever again, and it’s sad that it has the “Irving” name attached to its dealership, not worthy!

March 01, 2025

Great people and service, and I have never experienced an upsell for extra services. Also the waiting area is very comfortable and great Wi-Fi. More

by Richard_in_Irving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Diaz
January 27, 2025

They were much more willing to work with me here in Irving. The rep answered all my questions and wasn't pushy. I am very happy with my new RAV4,. More

by Susan
Recommend Dealer
Yes
Employees Worked With
Betty
January 22, 2025

Service was really bad. Included all unwanted service to charge more than actual required service. More

by naren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Tran
January 12, 2025

Wednesday, January 8, 2025 My worst nightmare. I had an altercation with the Service Manager Manny Garcia and Service Advisor Cecy Soto. The Service Advisor I communicated and who wrote the order More

by Erma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Garcia
January 07, 2025

Ultimately we were happy with the amount of our trade in. We believe the Toyota will last more than 10 years. It was the most comfortable. More

by Flyfisherman1961
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucy
January 04, 2025

First of all you can find a plethora of car dealerships in the DFW area for Toyota very few of them have somebody as dedicated to their job and service and sales than Eber Vasquez .I have purchased 5 vehi More

by jrbranton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eber Vasquez
December 29, 2024

Everyone was very friendly and happy to help. Our service advisor, Eunice Camacho, was excellent. Would definitely recommend them. More

by Doncawthon0697
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eunice Camacho
December 17, 2024

Always a good experience at Toyota of Irving with the service department and also with the service advisor Manny. More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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