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Toyota of Irving
Irving, TX
183 Reviews
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Showing 183 reviews
April 17, 2025
Horrible Experience I was approved for a car them was deny due to phone bill xxx sale manager Horrible fiance Horrible Betty Horrible phone bill showing Current dealership wouldn't accept the current b deny due to phone bill xxx sale manager Horrible fiance Horrible Betty Horrible phone bill showing Current dealership wouldn't accept the current bill all because the sales person screwed up dealership wouldn't accept responsibility because they lost from due to no deposit which sale rep knew my car was down payment so dealership was making no money so they did everything to keep me out the car also ran my death I really think the lender was not requiring the phone bill to that specific I think they just wanted bill current which it was I lost 2 days and work humiliated and total in disbelief they treat me and my spouse like common theives I need the CEO and CFO to reach out I'm traumatized to fullest I'm going to reach out to my doctor it's was too dramatic now I'm having panic I really thinking it was also racist the whole team not trying to get a resolution I'm beyond speechless 😢 More
by lynn.mcgarity47
Employees Worked With
Betty Byars, Hugo Cantarero, Carlos Valle
April 16, 2025
first time brand new car buyer first time toyota buyer best experience ever thanks to vanessa silva for let me get the tundra that I wanted ,100% satisfied !! find your way to toyota of irving!! best experience ever thanks to vanessa silva for let me get the tundra that I wanted ,100% satisfied !! find your way to toyota of irving!! More
by ismaelm2937
Employees Worked With
vanessa silva
April 05, 2025
One of the best dealership in Irving. Very professionally designed vehicles and most of all the service center have the most amazing performance. Very professionally designed vehicles and most of all the service center have the most amazing performance. More
by evangelinerucker
Employees Worked With
Service Advisor Henry Tran
April 02, 2025
Service was very prompt. The tech person that assisted with my car, Mike, was efficient, and took his time to explain what needed to be done. He was very professional, and The tech person that assisted with my car, Mike, was efficient, and took his time to explain what needed to be done. He was very professional, and made for a pleasant experience with your dealership. More
by Txteacher
Employees Worked With
Mike Gasca
March 02, 2025
Horrific customer service! ! Be forewarned—do NOT do business with this Toyota Irving dealership, you will regret it after your purchase! Took my new 2025 Toyota Land Cruiser (L ! Be forewarned—do NOT do business with this Toyota Irving dealership, you will regret it after your purchase! Took my new 2025 Toyota Land Cruiser (LC) for service, after the rear tire started losing air pressure fast. Service manager Edwin tells me the tire is not covered due to “a object that caused a puncture on left rear tire, this is not considered manufacturer defect since puncture is an outside influence.” LC only has 1,400 miles and Edwin tells me it’s not covered due to defect “outside influence.” What brand new tires blow out while driving over a “piece of wood” going south on Loop 12 and they are not defective??? Tires are made to be driven on highways, what’s an “outside influence???" Hope this never happens to you, but it is a scary experience. Spoke with General Manager Marvin, who was no help and dropped to same low level of understanding and incompetence. Edwin recommended I call Toyota tire manufacture myself Mon-Fri, what good would that have done me, I was at work and it was Saturday, stuck with an overpriced Toyota LC that tires are defective and Toyota Irving will not honor original manufacturer’s warranty. Had to pick up LC and drive it while tire is deflating to the closest Discount Tire that took care of the matter expeditiously and with excellent customer service! We will NEVER buy from this dealership ever again, and it’s sad that it has the “Irving” name attached to its dealership, not worthy! More
by LeticiaP
Employees Worked With
Edwin Alvarez, Service Manager
