Back

Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,985 Reviews

1,985 Reviews of Toyota of Hollywood - Service Center

Sort by
September 09, 2024

Horrible service. Will never go again. I rather drive an extra 5 mins and go to the one in Weston. More

by Foreverchelsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Toyota of Hollywood FL responded

I'm sorry you feel this way. Our team aims to provide the best service possible for our customers, so it's disappointing that we've left you with such a different impression. If you're willing, I'd appreciate discussing this further to better understand what happened here. Please consider giving me a call at your next available moment. Thank you, Shawn Jones - Customer Relations Manager (954) 893-4660

September 09, 2024

Appointment and estimated work time kept and accurate. Staff professional, knowledgeable, and friendly. Call back was quite prompt. More

by DHADB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario and service department professionals
Sep 10, 2024 -

Toyota of Hollywood FL responded

Thank you for sharing your positive experience with Toyota of Hollywood! We're glad to hear our team was professional and prompt. We appreciate your support!

September 09, 2024

Fast and reliable service, were able to tell me that hat I need to change next. More

by Yaniel Morff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Metts
Sep 10, 2024 -

Toyota of Hollywood FL responded

Yaniel, thank you for the great review. We look forward to seeing you again at Toyota of Hollywood!

September 08, 2024

Mr Singletary made the experience very professional by making sure my car was well maintained More

by jrachelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Toyota of Hollywood FL responded

We are honored to receive your support. Thank you! - Toyota of Hollywood Team

September 08, 2024

Best advisor, very knowledgeable and polite, answered all my questions with professionalism definitely recommend him to Toyota drivers More

by PERCIVALBALGOBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Toyota of Hollywood FL responded

Percival, thank you for recommending our advisor at Toyota of Hollywood! We're glad to hear they provided knowledgeable and professional service.

September 08, 2024

Everything was great Brandon was so professional . I would definitely recommend Toyota of Hollywood for service to others !! More

by Coach Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon silvestre
Sep 10, 2024 -

Toyota of Hollywood FL responded

Coach Powell, we're delighted to hear that Brandon provided you with professional service at Toyota of Hollywood. Thanks for the recommendation!

September 08, 2024

bad communication between SA and crew. Isah is great,but the crew stands around and talk to much. I'm in for a oil change at 7:15, my truck is then pulled out of service bay at 10:30,just More

by belikemike0529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isah
Sep 09, 2024 -

Toyota of Hollywood FL responded

We apologize for the delay and communication issues you experienced during your visit. It's great to hear that Isah provided excellent service, but we apologize for the lack of efficiency. We will be sure to share this with our team to improve our service timing for the future. Please reach out to me directly so we can make this right for you. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

September 07, 2024

They are super nice but don’t fixed the problem , 4 days I was waiting from 9AM to 5PM More

by zulmabturini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Toyota of Hollywood FL responded

I am sorry to hear that you are having trouble with your vehicle. We strive to deliver a seamless service experience, and it is never our intention to inconvenience our guests. I would be happy to speak with you to see what I can do to help fix things. Please reach out to me directly so we can discuss this further. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

September 07, 2024

We were overcharged on our agreed upon price with a $9. 06 “miscellaneous charge”. Very unhappy about this. With today’s economy I don’t appreciate surprises. Please explain the miscellaneous charge? I’d li More

by MARIAORTIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leonid
Sep 09, 2024 -

Toyota of Hollywood FL responded

Maria, I apologize for the unexpected charge and lack of communication regarding your service. We strive to be transparent with our customers and it seems we missed the mark here. Please reach out so we can discuss this further and restore your confidence moving forward. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

September 07, 2024

I usually get great service at toyota of hollywood, Fl, however September 5 was not good. I waited 5 and a half hours without anyone giving me updates on my car. I was also told they had ran out of rentals More

by gary509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Toyota of Hollywood FL responded

I apologize for the long wait and lack of communication during your recent visit. We strive to provide timely updates and efficient service to ensure our customers can get back on the road as quickly as possible, but it's clear we let you down. Your feedback is valuable to us—if there's anything else you'd like to discuss, please reach out. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

...
31
...