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2,085 Reviews of Toyota of Hollywood - Service Center
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August 28, 2015
Service center needs improvement. In 2 weeks i made about 6 attempts with very simple question to be answered. In 2 occasions they could not answer at all because service dept was to In 2 weeks i made about 6 attempts with very simple question to be answered. In 2 occasions they could not answer at all because service dept was too busy, twice I was transferred back and forth between 2 same people who could not answer because they did not know and 2 times after transferring between several service department associates they took my number and told me that somebody competent will return the phone call. Associate took a note and kindly repeated my issue and contact info and promises that he will pass the info to person who will be able to answer. Cant blame her at all, but sure can employees who got message. Never received a phone call. Me and my wife both own Toyotas and she spent several 1000's for services in this location. I guess not anymore. I was trying to see what would be prorated price on (84 months Warranty) Toyota Battery which was put in 2.5 years ago to her 2010 Toyota and when it could be done. Very simple. I gave up.. More
by slavo26
Employees Worked With
June 24, 2015
Horrible Service Center Their service department needs a zero. I am from out of town and had trouble with my Toyota Truck while driving through Hollywood. I thought the sma Their service department needs a zero. I am from out of town and had trouble with my Toyota Truck while driving through Hollywood. I thought the smartest thing to do would be to go to a dealership for service. Worst mistake I ever made!! The truck was running when we brought it there. They kept the truck for ELEVEN days each day telling us "just one more day". Since we were out of time and money staying in a hotel for ELEVEN days we had to pay $900 to ship our truck home. When it arrived the ENGINE WAS IN PIECES!. Our local dealership says it will cost $3400 just to put the engine back together and they clearly broke pieces of the engine!! And don't believe it when they tell you to talk to the general manager, NO ONE WILL EVER CALL YOU BECAUSE THEY KNOW THEY ARE DISHONEST. I have had many cars in my lifetime and I understand things happen but we trusted this business and they have cost of thousands of dollars and don't care one bit. Do yourself a favor and find another Toyota dealership. I am from out of town so I have no reason to tell you anything but the truth. More
by rpitre1024
Employees Worked With
Other Employees :
Richard Price, Daniel Metts
May 28, 2015
EXCELLENT SERVICE Soon as i entered Toyota sevice area i was greeted by EDWIN URROZ and is responds was quick, efficient and excellent, best service every, wonderful ex Soon as i entered Toyota sevice area i was greeted by EDWIN URROZ and is responds was quick, efficient and excellent, best service every, wonderful experience words can't explain. More
by touzalinj56
Employees Worked With
EDWIN URROZ
April 27, 2014
Very profesional Initial oil and filter visit the car came out with a rattle which wasnt there before. When I took it back they fixed the problem and offered free oil Initial oil and filter visit the car came out with a rattle which wasnt there before. When I took it back they fixed the problem and offered free oil and filter change for the inconvenience. Pleasantly surprised and very professional. More
by carlossaa
July 14, 2013
I went for a service for my car and lower my interest after one year with a Camry 2012,I knew Richard and he offered me an excellent deal for a Camry 2013 so I change my 2012 Camry for a Camry XSP 2013 after one year with a Camry 2012,I knew Richard and he offered me an excellent deal for a Camry 2013 so I change my 2012 Camry for a Camry XSP 2013 More
by raul74ve
Employees Worked With
November 29, 2012
WONDERFUL EXPERIENCE!!! THEY TREATED ME LIKE I WAS A WONDERFUL EXPERIENCE!!! THEY TREATED ME LIKE I WAS A PERSON AND NOT A DOLLAR SIGN. FANTASTIC CUSTOMER SERVICE AND MY CAR WAS WELL CLEANED AFTER TH WONDERFUL EXPERIENCE!!! THEY TREATED ME LIKE I WAS A PERSON AND NOT A DOLLAR SIGN. FANTASTIC CUSTOMER SERVICE AND MY CAR WAS WELL CLEANED AFTER THEY DID MY USUAL SERVICING. More
by RICHARD ANTHONY
Employees Worked With
Other Employees :
ALBERT AND JUAN REYES
April 02, 2012
Very efficient and knowledgable. Personable and understands what the problem might be. Eager to get the customer serviced and out the door. Willing to go the extra mile. understands what the problem might be. Eager to get the customer serviced and out the door. Willing to go the extra mile. More
by Susielea
March 20, 2012
John took the time out of his busy schedule to discuss with me how to resolve the current problem I'm having with my 6 disc CD player including some alternate solutions. with me how to resolve the current problem I'm having with my 6 disc CD player including some alternate solutions. More
by awg144
March 20, 2012
Frank was very cool and collective for a early Monday morning!The dealers i have dealt with in the past especially on Mondays were very unorganized.It is refreshing to have been treated with professional morning!The dealers i have dealt with in the past especially on Mondays were very unorganized.It is refreshing to have been treated with professionalism. More
by shermdogg
March 19, 2012
The service department employees were very helpful and the service was excellent. My car came back clean and happy. Thanks again for the great service the service was excellent. My car came back clean and happy. Thanks again for the great service More
by Virginia13
Employees Worked With
Other Employees :
do not remember their names
