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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,822 Reviews

1,822 Reviews of Toyota of Hollywood - Service Center

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September 01, 2023

Working with Mr. Olajoyegbe & his team, has been great. I would recommend this services team More

by kdianwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Olajoyegbe
Sep 05, 2023 -

Toyota of Hollywood FL responded

We are so glad to hear that you have had a great experience working with Mr. Olajoyegbe and the team. Thank you for choosing Toyota of Hollywood!

September 01, 2023

I had a great experience at Hollywood Toyota. My salesman Thomas and the manager, Jose were awesome! I definitely recommend them for your future car, truck, and SUV purchases. More

by takseyinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Finance Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas
Sep 05, 2023 -

Toyota of Hollywood FL responded

We're delighted to know that Thomas and Jose provided you with a great experience at Toyota of Hollywood. Thanks for recommending us! Enjoy your new ride!

September 01, 2023

I had a 7:30am appointment for service which I was told would take a little under 2 hours. 3+ hours later I had to leave, the car wasn’t washed because it took too much time and the dashboard stated the ca More

by gschry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your recent service experience. We aim for efficiency and thoroughness, so it's disappointing that we didn't meet those expectations during your visit. I'd like the opportunity to discuss this further with you and see if we can make things right. Please reach out at your earliest convenience. Thank you, John Diaz - Service Manager - 954-893-4662

September 01, 2023

Excelente servicio, Juan C. Reyes muy atentó y dispuesto a colaborar con sus clientes, mi carro en las mejores manos del personal de servicio y mantenimiento More

by NATYORA80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jean-Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Toyota of Hollywood FL responded

Gracias por compartir su experiencia positiva con Juan y nuestro equipo de servicio en Toyota of Hollywood! Nos alegra saber que se sentó bien atendido. Esperamos verle pronto!

August 31, 2023

Kenny Metellus is a fantastic salesman. I had no intention of purchasing a new vehicle, when I brought my truck in for servicing. His presentation was very helpful convincing me that the se More

by jlkgladys7.jk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was service representative for the body shop.
Aug 31, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Kenny was able to help you find a great deal on your new Sequoia here at Toyota of Hollywood. It's wonderful hearing about the friendly service and enjoyable experience you had with us. Thanks for continuing to choose our dealership—we appreciate it!

August 29, 2023

I’ve always taken my car for service at Toyota and the associate Drew is always polite and willing to help. More

by beautyinyou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew in the Service Dept very helpful and polite.
Aug 29, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Drew has been able to assist you with your service needs at Toyota of Hollywood. Thanks for the positive feedback and we look forward to seeing you next time!

August 25, 2023

Just bought a brand new car and came to have my first service done and what a nightmare. I walk in at 1200pm because that is the time that I made an appointment and my service guy told.me that it would b More

by kcl703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Showroom Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Singletery would get one star also
Aug 25, 2023 -

Toyota of Hollywood FL responded

I'm really sorry to read about your experience. It's clear we've fallen short of our commitment to providing efficient and honest service, and for that, I sincerely apologize. We would like the opportunity to make things right if you're willing—please reach out directly so we can discuss this further. Thank you, John Diaz - Service Manager - 954-893-4662

Aug 25, 2023 -

kcl703 responded

I reached out yesterday and got.no response. Message was.left on your voicemail. NO response back

August 16, 2023

It was very professional and kindness. good services shortly period of time. Car was Washing More

by salgado_placide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adin Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Neita
Aug 17, 2023 -

Toyota of Hollywood FL responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Toyota of Hollywood team. Drive safely, and we hope to see you back again down the road!

August 12, 2023

Great Service, I got the car in less than two hours. Rich was very attentive. More

by raquellamorthi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Toyota of Hollywood FL responded

Thanks for the great feedback. We are glad to hear that Rich got you back on the road quickly. The Toyota of Hollywood team appreciates your support!

August 09, 2023

Courteous ,professional, timely and people friendly. Convenient facilities .Managers are accessible. Very clean waiting area. More

by Mistaht35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mia
Aug 09, 2023 -

Toyota of Hollywood FL responded

Thanks for highlighting our team's professionalism and the cleanliness of our facilities here at Toyota of Hollywood. We're glad you found your visit convenient and enjoyable!

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