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Toyota of Hollywood - Service Center

Hollywood, FL

4.2
1,819 Reviews
Call Service Center (844) 888-0753

1,819 Reviews of Toyota of Hollywood - Service Center

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September 20, 2023

It’s my 1st time at this dealership but noticed immediately that I liked staff attitude towards customers so this one is a keeper More

by BRIANNEWTON003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Toyota of Hollywood FL responded

Brian, we're delighted to know that you had a positive first experience with us at Toyota of Hollywood. Thanks for your kind words about our staff's attitude!

September 20, 2023

Adris Prado Very good but it was terrible, I wasted the whole day at the dealer, the mechanic "didn't find" the fault but Andris did find it, they didn't fix my car as it should have been. !! Was terrible More

by JOSELUIS3217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andris Prado
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Sep 20, 2023 -

Toyota of Hollywood FL responded

JoseLuis, I'm sorry to read about your experience. It's concerning that you feel we didn't meet the mark in diagnosing and fixing your car issue. We value Andris' expertise and it seems there may have been a miscommunication or misunderstanding here which we'd like to rectify. Please reach out so we can discuss this further and find an appropriate solution for you. Thank you, John Diaz - Service Manager - 954-893-4662

September 20, 2023

Always an awesome Experience, friendly and efficient staff. Quick service, will definitely be back again! More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan (JC) in the service department
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Sep 20, 2023 -

Toyota of Hollywood FL responded

Amanda, we're so glad to know you had an awesome experience with our team at Toyota of Hollywood! We look forward to seeing you again next time. Safe travels until then!

September 20, 2023

As always, Lacey comes through with flying colors! !! It has been a blessing since she has taken over my routine service with my vehicle. I never thought Brian Singletery could be replaced, but HE made More

by jpnycz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DeRose, Lacey
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Sep 20, 2023 -

Toyota of Hollywood FL responded

We're so glad to know that Lacey has been able to provide you with excellent service on par with our team's high standards! Thanks for the kind words and your continued support of Toyota of Hollywood!

September 20, 2023

Service was good only that my wait was very lengthy The attendant was very courteous and polite. More

by LAURAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dew
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Sep 21, 2023 -

Toyota of Hollywood FL responded

Laura, we appreciate your kind review and support! We apologize for the extended wait but we are thankful for your patience and understanding. If there is anything else we can assist you with, please don't hesitate to reach out! Thanks from all of us here at Toyota of Hollywood!

September 20, 2023

Good service with a dynamic and competent team. Love you all. I love Toyota . I love Toyota of Hollywood. More

by FONTAINEP69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Toyota of Hollywood FL responded

Thanks a ton for your terrific feedback! It's great to see that our team at Toyota of Hollywood took great care of you--see you next time!

September 19, 2023

I made an appointment and, after I showed up at 7am, I was told the parts that I ordered were not there. I wasted a lot of time. Thoroughness was not there concerning my car. Then I had to wait 35 minutes More

by ELLESELEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Toyota of Hollywood FL responded

I'm sorry to read about your negative service experience. We strive for efficiency and accuracy, so it's disappointing to hear that we did not have the part in stock. I understand how frustrating this must have been and would like the opportunity to make things right. Please reach out at a time that works best for you so we can discuss how to improve your 3-star experience. Thank you, John Diaz - Service Manager - 954-893-4662

September 19, 2023

Brandon was excellent. He knew are to take care customers, when out of is way to make customers satisfied. More

by Fsanon55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota of Hollywood Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Toyota of Hollywood FL responded

We're glad to know that Brandon went above and beyond for you at Toyota of Hollywood. Thanks for sharing your experience. We appreciate it!

September 19, 2023

Long wait, send u back home in Uber but don’t pick up Bad a More

by SATILE4290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Toyota of Hollywood FL responded

We pride ourselves on our professional service, and I'm very sorry that you didn't have a better experience. I'd like the opportunity to discuss this feedback and clear things up for you. If you're interested, would you please reach out at your convenience? Thank you, John Diaz - Service Manager - 954-893-4662

September 19, 2023

Horrible customer service will not be returning to this facility. 5 hours for an oil change on a brand new Tacoma is Absurd. More

by tdwright2547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sandra Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toyota of Hollywood Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Finance Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Toyota of Hollywood FL responded

We're sorry to see that your recent visit didn't meet expectations. Waiting 5 hours for an oil change is certainly not the standard of service we aim to provide. We'd appreciate the opportunity to discuss this further and make things right if you're willing. Please reach out at your earliest convenience. - John Diaz - Service Manager - 954-893-4662

Sep 20, 2023 -

tdwright2547 responded

MY phone number is 954 588 9176

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