Toyota of Hollywood FL

I bought a preowned Toyota from this dealer and regret not taking the time to read the reviews before making the purchase. Before signing the contract the car interior was okay. I made the down payment an not taking the time to read the reviews before making the purchase. Before signing the contract the car interior was okay. I made the down payment and due to some unavoidable circumstances was not able to pick the car the next few day. Had already told them and they were okay with it and happily took the deposit and I signed the contract. later, when I went to pick the vehicle found some damage to the interior so started questioning about it. With this inquiry the entire staff including the sales man changed their attitude and their tone was extremely rude. No body wanted to take the responsibility to talk and every minute I was introduced to another person to take care of it. I waited several hours just to bring my car home. Finally, I don't know who but someone made the decision to give me a discount for the damages and told the cashier what to do or whether the cashier did something but I don't know what was the long discussion between the cashier and manager was. I followed the cashier paid the bill and the cashier gave me the receipt. I saw my bank the checks are cleared. Next day I get a call that I took the vehicle without making a payment. Don't know the level of qualified people are there if the car was not paid the books wouldn't reflect that the car was paid in full. I made the payment via checks, I received the receipt and the sales man pull the car gave me the key saying enjoy your car and I left their parking (only to realize that the head lights don't work...aha! safe Toyota driving!). I didn't knew the cheap quality and level of their services and should have insisted to change the contract. I thought they are really nice taking care of the issue so why create unnecessary steps; but it was a trick to get rid of the preowned car. Next day no body remembered any discount for the damage and no headlights working. They start to threaten to take away the car. I am a professional and is horrified with their level of talk. Don't know if this was just another tactic to sell another pre-owned vehicle. The finance department and the sales man don't hesitate to make harassing phone calls at work rather than to see what internal manipulations are made by their employees handling such info. They call and threaten to take the car away. I don't understand that how the cashier is able to close the transaction one time and open it up as unpaid another day. There were enough reviews about this place to get the idea before going there I wish I had made some effort to read what I might be getting into. Watch out guys to deal with the after effects once the car has left their parking lot. There are many other dealerships in the area. You probably will spend more time regretting the purchasing experience than to enjoy the vehicle. This place stinks! Regardless of what the employees do even the managers do not have the decency to apologize rather they make full effort to blame the customer :( Rather than seeing that their own employees are involved in manipulating the transactions and simply telling the customer it was a mistake and try to clarify what happen and now they want more money they will create a whole big story to keep you busy for no reason :( I just want to bring this to their management's attention and the employees refuse to provide the contact info. More

We went to this dealer after getting a price for a new Camry on line. When we arrived we were told there was stock on the car with the options we wanted.It turns out there was NO stock on the car we wante Camry on line. When we arrived we were told there was stock on the car with the options we wanted.It turns out there was NO stock on the car we wanted . It was a bait and switch. Every car similar to what we wanted had "upgrades" adding to the cost. One alleged upgrade was a paint coating on the body and underbody. Every consumer advocate warns car buyers that this is a ruse by dealers to jack up the price. This two and a half hour waste of our time wasn't about to end in in a professional manner. When the salesman saw that we were not going to buy he brought in someone else who pretended he didnt understand the situation (our salesman had been gone for about 15 minutes talking to this person)....further wasting our time with schem,ing to con us into a deal we didn't want.. After he saw we would pay the quoted price and no more he said "You want your cake and eat it too." How insulting! No customer relations or people skills here. The original salesman never even said good-bye. I would recommend that any future Toyota buyer avoid this dealership. There are many others who offer far better service for less of a price without the games. More

The dirtest dealer i have ever seen, cigeratte butts everywhere, trash everywhere, sales staff knew almost nothing about the truck. STAY AWAY they are awful and a waste of time everywhere, trash everywhere, sales staff knew almost nothing about the truck. STAY AWAY they are awful and a waste of time More

Bought a Corolla S model from this dealer 3 years ago and Went here to buy a new Camry 6 months ago , saw ad in paper and of course they pulled the we already sold that one , then raised the price of the car Went here to buy a new Camry 6 months ago , saw ad in paper and of course they pulled the we already sold that one , then raised the price of the car to give me the zero interest financing , then was very rude when I tried to negotiate the price and told me he was not there to negotiate with me and I could take it or leave it ! So I laughed in his face and I left it !! I bought the car somewhere else at $1800 cheaper ! Recently I went to look at a 2 door Yaris hatchback I was in that area so I stopped at this location , I liked the car and even though this time they were willing to negotiate and meet my price I went and bought it somewhere else just for the slight they pulled on me for the Camry , I would not buy anything from these people !!! Burn me once shame on you , Burn me twice shame on me !!!!!! More

I was so nervous that I was going to be late for work, but I spoke with Bill and he fixed my car right away. Even though he said it was the fastest he's ever replaced a starter, he did a great job! I've w but I spoke with Bill and he fixed my car right away. Even though he said it was the fastest he's ever replaced a starter, he did a great job! I've waited in the past at dealerships for hours, and it seems they don't care where you need to be, but Toyota of Hollywood was the total opposite. They don't sit around and joke and drink coffee, they work! I was so impressed. Thank you so much! More

Thanks for making my Christmas Toyota of Hollywood. We purchased a new Prius and were very pleased with the transaction. Plus we received the Toyota Care complimentary maintenance which we didn't know ab purchased a new Prius and were very pleased with the transaction. Plus we received the Toyota Care complimentary maintenance which we didn't know about so was a nice surprise. Thanks Toyota of Hollywood. More

I would not recommend this dealership. The way I was treated for the car tag was very unprofessional. They would not answer my phone calls,email nor return voice mail on my tag status. I had to go in pe treated for the car tag was very unprofessional. They would not answer my phone calls,email nor return voice mail on my tag status. I had to go in person and at first they told me the tag was not in but after insisting that it was going to expire they found it.They told me the tag was just a small fee but it turned out over $100 over the price the gave me when I purchased the car. I have purchased a number of Toyota's from other dealerships without issue unfortunately this was a negative experience. Why would they have a customer relationship manager that doesn't contact customers. More

MY HAUSBAND AND i WENT TOYOTA OF HOLLYWOOD TO LOOK AT A NEW HIGHLANDER WITH NO INTENTION OF BUYING THAT DAY. MR SHIRDEL PROFFESIONALLY GREETED US IN A VERY RESPECTFUL MANOR AND SHOWED US A GREAT SELECTION NEW HIGHLANDER WITH NO INTENTION OF BUYING THAT DAY. MR SHIRDEL PROFFESIONALLY GREETED US IN A VERY RESPECTFUL MANOR AND SHOWED US A GREAT SELECTION OF HIGHLANDERS. MR SHIRDEL TOOK US FOR A WONDERFUL DEMONSTRATION . MY HUSABND AND I WERE IN LOVE WITH THE HIGHLANDER SO MR SHIRDEL TOOK US IN HIS OFFICE FOR REFRESHMENTS AND OFFERED US A NO HAGGLE PRICE THAT REPRESENTED SUCH A LARGE DISCOUNT WE COULD NOT SAY NO. WHEN WE WENT INTO THE BUSINESS OFFICE FOR THE FINAL PAPER WORK WE WERE OFFERED THE 0% AND THE MAINTENANCE FOR 2 YEARS AS PROMISED. WE COULD NOT HAVE BEEN MORE PLEASED ! THAMK YOU TOYOTA OF HOLLYWOOD! More

The 1995 BMW 318i finally gave up the ghost and my wife was on my case to get a “modern” car (for her to drive. I could ride a bicycle as far as she is concerned.) Did my research and Camry came out right was on my case to get a “modern” car (for her to drive. I could ride a bicycle as far as she is concerned.) Did my research and Camry came out right at the top of the value/reliability/handling equation. Where to buy/lease? We live on the north side of Miami so there are several dealers within 45 minutes of the house. Looked online at the dealer ads and saw what appeared to be a great lease deal at Toyota of Hollywood. Did I mention I am grumpy and cheap? We drove over expecting a bait and switch and were greeted by Brian Watkins, who stuck to us like glue for the next 3 hours. Well, they did have the advertised car at the advertised price, but Brian with his low key manner showed us several upgraded models, and old Grumpy actually went for better than the basic offering. Ended up being a pleasant experience, and the Business Manager only offered us one lease add-on, and wasn’t pushy about it. Bottom line: if you live in SE Florida and have to get a car, I would certainly try Toyota of Hollywood first. More

Toyota of Hollywood Defraud the Elderly and Infirm Hollywood, Florida Avoid this dealership like the plague – they are essentially criminals, who take advantage of the elderly, infirm and poor. Our Hollywood, Florida Avoid this dealership like the plague – they are essentially criminals, who take advantage of the elderly, infirm and poor. Our mother, now deceased, was quite elderly, with the expected cognitive limitations, was functionally quadriplegic, wheelchair-bound and unable to drive. She and her aide went into this dealership to return what we expected to be her last car. My siblings and I were greatly surprised to find that instead, the dealership ahd talked her into a long-term lease for a new automobile. When I asked her why she had leased a car, her response was “I kept saying “no” but they surrounded me, at least five salesmen, and they kept insisting…” We tried to amicably resolve this situation by letting our mother just return the car but Ms. Lettera is unwilling to do so, even after our mother died. More