Toyota of Hollywood FL

Services were provided professionally. I have no complaints about the service or the work performed. I have no complaints about the service or the work performed. More

Estoy muy satisfaction muy gracias por todos ahora yo tengo un carro Nuevo 2026 gracias tengo un carro Nuevo 2026 gracias More

I went in for a simple oil change, the check in was quick. I was told that it would be a hour at the most. So I was 8 to 10 blocks to a restaurant to kill time. Once I got back at the dealership, my quick. I was told that it would be a hour at the most. So I was 8 to 10 blocks to a restaurant to kill time. Once I got back at the dealership, my car was still sitting across the street. So I decided to take my car next door. In and out less than a hour. More

Great atmosphere one of the biggest Toyota dealerships I’ve been to. Staff are very pleasant there I’ve been to. Staff are very pleasant there More

Quick service , perfect maintenance, i was waiting my car like 1 hour 20 minutes, should offer sone free snacks and drinks like 1 hour 20 minutes, should offer sone free snacks and drinks More

El servicio y la calidad de todo el personal es insuperable, muchas gracias por su amabilidad. insuperable, muchas gracias por su amabilidad. More

Disappointed. Not a good visit. Not what I am accustomed to at this dealership. Enough said. Not a good visit. Not what I am accustomed to at this dealership. Enough said. More

Service appointment scheduling is very organized at this dealership and my wait was way less than anticipated. dealership and my wait was way less than anticipated. More

It seems they didn't do all that they said they did . For example, I complained about issues with my truck's key when it comes to locking and unlocking the truck. They said that they reprogrammed it. For example, I complained about issues with my truck's key when it comes to locking and unlocking the truck. They said that they reprogrammed it. The very same day I left the after service was done , I experienced the same issues to this very day. More

Overall, I’ve had good experiences with Toyota service, but this visit had a few areas that could definitely be improved. The main issue was a lack of transparency around timing. I had an appointment and e but this visit had a few areas that could definitely be improved. The main issue was a lack of transparency around timing. I had an appointment and expected the service to take around 1–2 hours (as it has at other dealerships), but it ended up taking about 3.5 hours. There wasn’t clear communication on the delay, which made planning difficult. If the dealership is at capacity, it would be helpful to either communicate that upfront or limit appointments accordingly so expectations are set properly. The waiting area could also use some attention. There were multiple people playing audio out loud on their phones, and it didn’t seem like there was any effort to keep the space comfortable for everyone. On top of that, there was a very strong smell from the Subway inside the dealership that carried throughout the waiting area, which made the wait less pleasant than it needed to be. That said, I do want to recognize Francheska, who did what she could to help expedite things and was very helpful throughout the process. With better communication on timing and a more managed waiting environment, this would easily be a 5-star experience. More