Toyota of Hackensack - Service Center

They don't do anything in regular services. I bought brand new Toyota Rav4 2016. The car comes with 5 free services. So for my last service, I went to Toyota of Hackensack, they did the full ser I bought brand new Toyota Rav4 2016. The car comes with 5 free services. So for my last service, I went to Toyota of Hackensack, they did the full service and they told me your car is good to go. Two weeks later, there was a sound from brakes of my car, so I went back to see what was wrong. They kept me there for another two hours and told me that my brakes need to be changed. So my question to them is what did they do in prior service? Two weeks ago my brakes were fine and two weeks later, they told me I need to immediately change my brakes because they were one mm thick. When I asked them to explain this, they said oh they probably forgot to look at your brakes. One thing I realized is that they don't actually look at your car at all. The worst service ever. Probably never going there again. More

Repairs I was pleased with service.How ever , the service light is on , this time. Nevertheless, I had no light and I had the exact problems. I find th as t v I was pleased with service.How ever , the service light is on , this time. Nevertheless, I had no light and I had the exact problems. I find th as t very confusing. More

The service dept treats you like a king From my service rep Shawn to the bottle of water when done, Toyota of Hackensack makes you feel special. Quality number one repairs and reasonable pri From my service rep Shawn to the bottle of water when done, Toyota of Hackensack makes you feel special. Quality number one repairs and reasonable prices. More

Excellent Service Quality work and friendly staff. I would recommend this dealership to a friend or another family member. Only do the necessary work and are accurate Quality work and friendly staff. I would recommend this dealership to a friend or another family member. Only do the necessary work and are accurate when estimating the time for completion of work More

Maintenance on my vehicle I took my vehicle in for service and everybody was very pleasant and very helpful with me. I would definitely recommended service center. Thank you I took my vehicle in for service and everybody was very pleasant and very helpful with me. I would definitely recommended service center. Thank you More

Excellent service Always attentive to service requests and concerns. Waiting area very comfortable and clean. I liked your previous Polar coffee machine much better. Gr Always attentive to service requests and concerns. Waiting area very comfortable and clean. I liked your previous Polar coffee machine much better. Greater varieties of drinks! More

They are helpful good service I went to drop off my car without appointment as my windshield spray is not working. They excepted even I have no appointment which is good. Shuttle F I went to drop off my car without appointment as my windshield spray is not working. They excepted even I have no appointment which is good. Shuttle Freddy and JP was friendly and dropped me off for work and pick up too. Really nice. I alway love Toyota. Thank you very much for your help. More

Professional, friendly & commited. Very efficient and professional & friendly. Everyone seems to concerned with the customers comfort with service. I would no hesitate to recommend thi Very efficient and professional & friendly. Everyone seems to concerned with the customers comfort with service. I would no hesitate to recommend this dealership to anyone. Good Job! More

terrible customer service! I'm confused- are they doing me a favor or I'm a paying customer? My mother services her vehicle here frequently. Most of the time I bring it in for h I'm confused- are they doing me a favor or I'm a paying customer? My mother services her vehicle here frequently. Most of the time I bring it in for her, and I keep coming back here because of my mother, is adamant that her vehicle is serviced in a certified dealership. Hackensack is the closest to us. I'm so unpleased with the service here I decided to write this review as I wait for my vehicle. To Be honest I rather drive the 30 minutes to Englewood Cliffs than to be treated like a second class citizen here. When I've come here the valet is the only ones that treat you like a person. They even greet you with a smile!! Here's where it goes down hill; Johanna- the receptionist is the rudest one of them all, she's always upset or I don't know what's going on with her. I understand people may have a bad day, but this woman has NEVER greeted me, let alone was welcoming. We'll go back to our last service visit. The advisor wrote us up, we sat in the waiting area we decided waiting wasn't a good idea. My mother and I went up to Johannas desk and my mother asked if they had a shuttleI in Spanish. She looked at my mother and said I quote verbatim "I don't speak Spanish". I JUST witnessed her interact and order her lunch with her co-worker IN SPANISH. The audacity of this woman to decline services of making my mothers experience here a pleasant and easier one - to a PAYING customer. I am almost certain this woman was hired because she is BILINGUAL, it's ludicrous. Service advisors are on the same scale as their receptionist, they barely want to make eye contact with you, almost as if they're doing you a favor. The only time they look at you and smile is to tell you about the survey (ZEROS ACROSS THE BOARD). I will say this there's an older gentleman (an advisor) nicest one I've dealt with. More