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Toyota of Hackensack
Hackensack, NJ
4,041 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,041 reviews
November 24, 2012
I forget the guy who did the closing on my car. He was curt and passive agreesive which I find insulting and fustrating. He asked if I wanted the extended warrantee which I refused. He said "Well thats no curt and passive agreesive which I find insulting and fustrating. He asked if I wanted the extended warrantee which I refused. He said "Well thats not the smartesr decision you've made today" What a jerk. Closed on my car and got a call from the dealer there was a problem with my contract. I went back in and they drew up a new one. I reviewed it and signed a new contract with monor changes. Got another call from the dealer that I had to sign yet another contract. I reluctently signed the THIRD contract and left the dealer. This time I reviewed the contract and they added the extended warrantee. $2,000.00 for a 48 month warantee. Not an additional 48,000 mile to the 36,000 mile warantee, but only an additional 12,000 mile coverage for $2,000.00. I called TOYOTA who quickly removed the additional $2,000.00 from what I owed on the car. Brought the car in for service for a sunroof rattle twice. Still not fixed. Have an issue with wheel and tire ballance. Still have a vibration at 80mph and above. Everytime I have this car serviced I get it back dirtier than when I drop it off. Test drive for sunroof rattle was performed on the back lot kicking up dust all over my car. Last service car returned to me with black grease on drivers door and seat. I will buy another Camry. Love the car with it's 4 cyl and 6 speed automatic. NO CVT for me! I don't think I'll spend my hard earned money at Toyota of Hackensack. More
by dano660
Employees Worked With
Mike Murphy
October 24, 2012
Where do I begin. Liars and con-artists. Elizer Jimenez and Rasheed Brisco. They waste your time for hours, they promise you the world, than when you come to sign, you better read it good, becasue you wil and Rasheed Brisco. They waste your time for hours, they promise you the world, than when you come to sign, you better read it good, becasue you will come to find out it is all different and or they snuck thinkgs into the contract without you knowing. Never again! More
by tonymatar74
Employees Worked With
Elizer Jimenez
October 21, 2012
I went into the dealership and they took their time not only show me the car but to show me my options. Jim and his manager did a great job getting me approved (I dont have great credit and was worried i w only show me the car but to show me my options. Jim and his manager did a great job getting me approved (I dont have great credit and was worried i wouldnt qualify). Ill definitely go back there again for future purchases. Lauren More
by lauren680
Employees Worked With
Socrates & Jim
September 09, 2012
I came into the dealership for routine service; as usual Cedric Hopson is my service advisor and he did an excellent job as usual. Great service expierence overall. Cedric Hopson is my service advisor and he did an excellent job as usual. Great service expierence overall. More
by jerzie.gyrl
Employees Worked With
Cedric Hopson
September 02, 2012
Looking for car and stopped there found a car, I asked for best price and replied thats the best price for someone who hasn't driven the car. Came back again car was in garage getting window fixed. Called for best price and replied thats the best price for someone who hasn't driven the car. Came back again car was in garage getting window fixed. Called back following week for test drive. I noticed that the car was in an accident, told the sales man and he said " let's look at the Car Fax" that in it's self is a joke. Wouldn't you know that the car fax said no accident. That's the third time that Car Fax was wrong out of ten cars that I looked at. I told him that the car was in an accident and i showed him the damage, but I guess that's when Car Fax works against you. It was incorrect yet they stuck to that story. The car was over price, I told them that the car was going for $ 2000 less everywhere, The manager's answer was " well when you leave someone else is going to take your place, but that's OK there are other car dealers also. Shame on them. I would have liked to talk to the actual owner and have him talk to me that way. Before my test drive the salesman must have called at least six times to make sure I would come for the test drive (William). That was a big waste of time. They thought I couldn't afford the car, but the truth is I didn't want to overpay for that or any car, I meen that's what book value meens. More
by Lafasi
Employees Worked With
socrotis and william
August 19, 2012
Ron worked hard at getting me a vehicle within a very limited budget. Completely stress free. I have referred others to the dealership as well. limited budget. Completely stress free. I have referred others to the dealership as well. More
by Lisad.promo
Employees Worked With
Ron Bellotti
August 07, 2012
The service that I recieved was excellent. Cedric was very friendly and answered all of my questions. My car was ready much earlier than expected. very friendly and answered all of my questions. My car was ready much earlier than expected. More
by mscoston
Employees Worked With
Cedric Hopson
July 30, 2012
Went to Toyota of Hackensack to buy a new RAV4 and left very happy. Price was the best in the area, and they worked hard to get me a monthly payment I could afford. I cannot say enough about how well the very happy. Price was the best in the area, and they worked hard to get me a monthly payment I could afford. I cannot say enough about how well they treated me and my family during the visit, and how hard they worked for us. This is the dealership for you!!! More
by jdavid551
Employees Worked With
Michael Park
July 21, 2012
Toyota of Hackensack Dealership is very friendly place, and so does the dealers, especially Ronald B. He goes beyound his necessary service to satisfy his customers... Give Two Thumbs UP! Recommend and so does the dealers, especially Ronald B. He goes beyound his necessary service to satisfy his customers... Give Two Thumbs UP! Recommend More
by rokks508
Employees Worked With
Ronald Belotti
