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Toyota of Hackensack

Hackensack, NJ

4.5
3,982 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,982 reviews

March 17, 2011

Financing manager Michael Finn snuck two warranties (tire & key replacement) into the final price of the car. When asked if we wanted these two warranties, we said no, and he said they wouldn't cost anything More

by mean_machine8585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Finn
Jun 06, 2011 -

Toyota of Hackensack responded

At Toyota of Hackensack we pride ourselves in getting the best prices for our customers, and regret if your experience was not fantastic. The warranty program has a 60 day refund, and we encourage all of our customers who are not satisfied to exercise that refund. But in the long haul, your protection under that warranty is the piece of mind and money saving option that works best for you. We would urge you to come in and talk to Michael or a manager next time, so the issue can be fixed with the most positive of outcomes.

February 15, 2011

During the first snow storm this year I was in an accident that messed up my back right light and trunk. I waited a few days trying to figure out where I would go. I'm new to North Jersey, and very More

by roryvinny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 24, 2011

My daughter and I came in to look at a used car and were ultimately referred to Antonio. He was very halpful, not at all pushy, and encouraged her to look at several different cars and test drive them. He More

by mayfly72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Gualpa
January 04, 2011

I gave this dealership a great rating because I really appreciated the little amount of time it took to leave the place with my new car. I went in knowing I wanted a 2011 Toyota Camry and at around what p More

by mcdonald287
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
December 29, 2010

The following is my hassle shopping experience with Hackensack Toyota: This dealer is misleading the costomers by giving the wrong information in their Internet advertisement. I called this dealer f More

by mblmbl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Park
December 28, 2010

Joe is great. Make sure you buy from him and best of all Joe is great. Make sure you buy from him and best of all he isn’t pushy. Joe helped me with a great deal and all my car buying questions. I’ve only p More

by swftaswft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
December 22, 2010

Do not go to this place! My wife and I came in looking for specific cars that we had seen on their website, and the salesperson (worst I've ever dealt with in my life) refused to allow us to test drive a More

by Kaoru
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
December 15, 2010

I recently bought a car from Toyota of Hackensack and it went really well. I got a 2011 Camry, this is my 3 Toyota. Considering it is the holiday season I was expecting things to be a little chaotic but my More

by henryvii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary
December 12, 2010

I just went on some website to request a quote..this location called me in four minutes after I pressed "send". Sounds response...I think is is more like desperate and fishy. It was 4PM and the locatio More

by WallStreetGuy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Some woman that called..
December 10, 2010

I had a great experience buying a car from this dealership. This was the first time I visited this dealership to purchase a car. My first communication was via phone the representative who helped m More

by marley12101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
paul
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