Toyota of Hackensack

My lease just ran out and I was looking to buyout my lease or start a new one. The dealer I was working with made my experience with Toyota of Hackensack one of the top 5 worst experiences of my life. lease or start a new one. The dealer I was working with made my experience with Toyota of Hackensack one of the top 5 worst experiences of my life. They were uncooperative, would try and sell me cars and products which were clearly out of my price range, and when I told her I could not put down a massive down payment way over the $2000 I planned on using she had the gall to tell me to use my credit car on it. She printed out rates they were willing to give me yet would not allow me to take any paperwork home with me to look it over. I've never felt so cheated in my life. On top of that she was dressed very unprofessionally. Went to another dealership the next day, polar opposite experience. More

this dealership gets it! their understanding of what customer service is, is unparalelled. they always go above & beyond the call of duty. they are maintaining a level of excellence that many cannot m customer service is, is unparalelled. they always go above & beyond the call of duty. they are maintaining a level of excellence that many cannot match nowadays. since i purchased my car in 2005, i have experienced nothing but the very best care of my vehicle & have been treated with respect & courtesy at every turn. i would recommend this dealership to anyone. i now probably will only drive toyota brand because of the professionalism of the staff at Toyota of Hackensack. More

My boyfriend took the car in for service. Rudy was very friendly and efficient. There were some scratches on the car and Rudy advised him on what to do. friendly and efficient. There were some scratches on the car and Rudy advised him on what to do. More

I don't have Domenick's name with me but he was outstanding. Great communication, customer service and attention to detail. This was my first visit here since relocating from Arkansas and I could outstanding. Great communication, customer service and attention to detail. This was my first visit here since relocating from Arkansas and I couldn't be happier. Thanks More

Before I start, let me just say that I did a ton of research on dealer prices, negotating tactics, and consumer report's car buying service, and really did my homework for negotiating a car price. I research on dealer prices, negotating tactics, and consumer report's car buying service, and really did my homework for negotiating a car price. I had gone to many of the dealerships in Northern NJ, including Prestige, Sansone, and Glen Toyota (among many others). Toyota of Hackensack was the best Dealership I dealt with. Bruce from Toyota of hackensack was the most honest person I dealt with at any of the dealerships, and even helped me throughout the process to tell me what to expect. He didnt put any pressure on me to purchase, unlike other dealerships. I negotiated a price with Bruce, but told him I was promised more for my trade in at Prestige (lowering my overall expense). He wanted to make sure I was comfortable, so he said if Prestige doesn't honor that price, I could come back and he'd still honor the price we negotiated. Then I headed to prestige, and they reneged on their trade in offer price. Prestige used a lot of pressure to get me to buy. saying if I left, they wouldn't honor the price, etc. Eventually, they wore me down, and I purchased from prestige. After all was said and done, I regret not going back to Toyota of Hackensack to make my purchase. The end prices were about the same between the two dealerships, but I felt like they were honest at Toyota of hackensack, and I didnt feel that way about Prestige. My mom got her car from Toyota of hackensack, and was very happy with them. If you are in Northern NJ, definitely check these guys out. For the rest of the dealerships in the area: I was able to negotiate a good final price at prestige, but It was a very high pressure experience, and I felt they were deceiving about a few things. Glen toyota seemed ok too, and they were pleasant, but I couldnt get them to get as low as the other dealerships on price. Sansone was the worst. I used Consumer reports car buying service to print out an offer at sansone, but when I got there, they found a loophole and got out of it. They also wouldnt budge too much on the negotiating front, even after I was able to prove to them that I already got way better offers at other places. In short: Toyota of hackensack was the Best! More