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Toyota of Hackensack
Hackensack, NJ
3,982 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,982 reviews
December 30, 2011
I have bought my first new car, a Beautiful Camry through toyota of Hackensack and I love it. Billy was great, worked well with me and gave me a price that I could work with in my budget. Mike Finn was al toyota of Hackensack and I love it. Billy was great, worked well with me and gave me a price that I could work with in my budget. Mike Finn was also very nice and walked me through my MANY questions as this was my first new car! Even though I live closer to another Toyota dealer, I will come to Hackensack for life! Thanks so much. More
by Jjones11
Employees Worked With
BIlly Coll and FInance Mike Finn
November 28, 2011
My wife and I have purchased new Toyota's for a long time (e.g. Coralla, Camry, 4Runner limited, Sequioa SR5) at different dealerships and have never experienced the type of customer service that has been pr (e.g. Coralla, Camry, 4Runner limited, Sequioa SR5) at different dealerships and have never experienced the type of customer service that has been provided by Toyota of Hackensack in New Jersey. I purchased a vehicle from this Toyota dealership and this should have been a great experience but unfortunately it's starting to get on my nerves. At the time of my purchase, I wanted to keep my old license plates but they insisted they had to provide temporary tags and forward the new tags at a cost of $150. The temporary tag that was provided was only for 20 days and has since expired. I've been on the phone with this dealership multiple times before and after the tags expired trying to get my new tags to no satisfaction. More
by lookingforgoodcustomerservice
Employees Worked With
Jose Alvarado
November 19, 2011
I WAS PROMISED a catalytic converter and a sideview I WAS PROMISED a catalytic converter and a sideview mirror ( glass only ) installment . Dropped off my car at scheduled time and when i called to I WAS PROMISED a catalytic converter and a sideview mirror ( glass only ) installment . Dropped off my car at scheduled time and when i called to find out the status 3 hours later ( promised time ) they hadn't even started on my car. I was told by XENIA that it would be ready by 5.30pm. Then at 5.00 pm. she called and said the mirror was installed but did not function and the catalytic converter was warped ?? So they had to order it from west caldwell. A loaner car was offered and apologies . However when i was dropping off the car in the morning one of the mechanics had come to ask RON if he could sell the catalytic converer to someone else and RON TOLD HIM IT WAS FOR ME . Suddenly my ordered converter for $800 was warped at 5pm when i dropped off the car at 10.30am. Somethings fishy about this place. It was probably sold after all. Chris the mechanic had diagnosed this car and order the part then why would it not fit? The part and labor was going to to be well over a thousand dollars and a timing belt installation scheduled for the following wednesday also another 1000.00 . This is how i feel .. if i am going to spend 2000.00 in two visits and the service is going to stink .. I have a choice to go back to Ramsey where the service is impeccable. They deliver their service with great honor and pride. You can see it in their efficent ways . In comparison this dealership in Hackensack, the communication skills are poor and one can sense the insincerity in their voice . I feel for JONATHAN BRETT the service manager .. who is trying so hard to change the set ways of his employees but some of them are just unprofessional and refuse to raise their standards. Unfortunately I purchased my highlander hybrid from Here ( 45000 ) and now am stuck with them ... OR AM I ? I am moving on ...thanks TOYOTA of HACKENSACK SERVICE DEPT for chasing yet another good customer away. My only advise to you guys is IMPROVE YOUR SERVICES . After all , you work in service... take it from me ... i provide service to 100 customers a day ... More
by nathoousa
Employees Worked With
RON, XENIA in SERVICE
October 06, 2011
I bought a used Rav4 from Hackensack Toyota about a year ago. The car has been wonderful. I cannot say the same about dealing with Hackensack Toyota. The people there do not seem rude, just completely in ago. The car has been wonderful. I cannot say the same about dealing with Hackensack Toyota. The people there do not seem rude, just completely incompetent. I was moving from the east coast to the west coast immediately after purchasing the vehicle. They assured there would be no problem with getting the appropriate plates and registration. This turned into a total nightmare. I arrived on the west coast being told they would be sent the plates by the DMV and they would then pass them on to me. This was in August. They dealership temp plates ran out in the end of Sept. I did not receive the legal plates until December! At one point the woman in NJ suggested I got to the NY DMV and get the plates myself. I explained to her, again, that I was in California. I wish this next part was a joke....She then asked me if NJ was a long way from California. Again, not rude, just unbelievably dumb. Finally all this got sorted out. Recently I moved back to the east coast and found a refund check from Hackensack Toyota had been sent to my old address. Why? Who knows?! I called them three times to get a new check made as the old one had expired. It took me a full month to get a real person on the phone. She assured me they would send the check out immediately. That was two months ago. So. The car has been wonderful. I will continue to drive Toyotas for many years. I will never, Never, NEVER recommend this dealership to anyone. More
by pizzadelivery
Employees Worked With
can't remember
August 27, 2011
VIP Honda Great dealership; service is always fast and VIP Honda Great dealership; service is always fast and very considerate. Eric works very hard to deliver really good customer service. The service VIP Honda Great dealership; service is always fast and very considerate. Eric works very hard to deliver really good customer service. The service department as a whole is very good and I appreciate that they are good about communicating with customers as they service the car with options as they move through the process. I have had service both routine and non-routine completed at this dealership and has always been very satisfied. They do a really good job and would certainly recommend VIP Honda to friends and family. More
by saad120
Employees Worked With
N/A
August 26, 2011
I was sold a part that turned out to be used and that cost me 40% more than what other dealers were charging...the part's department person basically shook his head to say I didn't know what part I neede cost me 40% more than what other dealers were charging...the part's department person basically shook his head to say I didn't know what part I needed and sold me the wrong part which caused my car to crash a few miles from the dealership..when I went back very irate they told me to call the police because they were going to have me arrested for yelling at them...OMG...I will never go back to them again More
by jjy2011
Employees Worked With
parts department
August 19, 2011
wow where should i start !!!!i bought a car there had the warrantee everything that i need you know to be on the safe side only to find out when i need it something to be fix on it that it wasent cover by th warrantee everything that i need you know to be on the safe side only to find out when i need it something to be fix on it that it wasent cover by the warrantee !!!!!!so i paid out of pocket!! so all this this time for something i cant used great..they never call you back even when you talk to a so call service manager!!!averall the so call dealer is a big joke More
by kespinal20
Employees Worked With
all of them just dont care they just suck
August 11, 2011
My experience at TOyota of Hackensack was first rate! I My experience at TOyota of Hackensack was first rate! I got the price I wanted on my new camry and when it came time for service they were great. T My experience at TOyota of Hackensack was first rate! I got the price I wanted on my new camry and when it came time for service they were great. The wait time was too long for me, so they gave me a loaner for the day. Could not have been happier with my new car and will use Hackensack for my next toyota!!! More
by jkjames
Employees Worked With
cant say
August 06, 2011
My wife and I had a great experience at the Toyota of Hackensack. We purchased a Prius in February and then a Tacoma in July. Both times we had professional service and a deal we could not refuse. Thanks Hackensack. We purchased a Prius in February and then a Tacoma in July. Both times we had professional service and a deal we could not refuse. Thanks to all at Toyota of Hackensack! More
by clarethael990
Employees Worked With
Jeffrey
August 04, 2011
On July 26, 2011, my daughter leased a new 2011 Toyota Tacoma from Toyota of Hackensack and I was a co signer. I am a Toyota owner and am very pleased with my car and the dealer from whom I made the purc Tacoma from Toyota of Hackensack and I was a co signer. I am a Toyota owner and am very pleased with my car and the dealer from whom I made the purchase. We only went to Toyota of Hackensack since they had the exact vehicle and color my daughted desired. My daughter test rode the vehicle on the streets of Hackensack and did not have the opportunity to test ride it on the highway. We took delivery of the vehicle on the same day; however, the delivery was delayed as the dealer had to fix a defective front seat. Prior to delivery the sales rep Jimmy D requested we give them positive ratings on any Toyota survey and this request was also reinforced by the finance manager. On our ride home on route 80, the car began to "Shimmy" as it hit 60 mph. You could feel it in the ride and in the steering wheel. the following morning, we reported it to the sales rep who said he would arrange for a service visit to immediately correct. Because both my daughter and I work, the visit was set for first hing Saturday morning July 31 with assurances from the sales rep we would be taken care of as soon as we arrived and the vehicle would be given top priority since it was a new purchase. When we arrived, no one expected us and we were told it would be 4 hours before the vehicle could be inspected. Since we had other appointments, we had to leave for another date. Contact was made with the sales rep who apologized for the mixup and another appointment set for Monday, August 4 with priority treatment. Again, my daughter arrived (I should also comment the round trip to this dealership is 50 miles) and she again was put off and no loaner was initially provided. finally that mixup was corrected and my daughter left with a loaner. She was advised the vehicle ws fixed and road tested and she returned to pick up the vehicle. On the ride home agaon the "shimmy" was still there at 60 MPH. No on had apparently rode tested. Again we went thru the problem with the sales rep who offered the now tiring apologies and another visit was scheduled for Tuesday August 2nd. this time i brought it in early in the morning with the understanding I needed a loaner and had to be at a n important meeting at 8:00 AM. I, too, experienced a mixup and a loaner vehicle was provided; however, they could not find the keys for the vehicle and i was delayed until they found them and was late for my meeting. The could not address the problem on the 2nd and they assured us it would be adressed by August 4. Jo0nathan, the service rep seemed sincerely interested in fixing the problem and the sales rep did not return any of my calls. My daughter was advised mid afternoon that the wheels wer balanced and weights added and this should be the fix required. Later she was advised that was not the answer and now they would inspect the tires. Jonathan got back to my daughter and stated the problem was with the front tire. The good news - they found the problem - the bad news they did not have a replacement tire. No good for delivery of the vehivle on August 3. As of August 4, we still await final news of rode testing and car delivery. With this organization, I am not sure that will happen. A person should not have to live with this kind of service with a brand new vehicle. when i did finayy catch up to the sales rep he hung up on me. I was only going to ask him for my tickets - You know the tickets for the circus they are running at Toyota of Hackensack. More
by James Black
Employees Worked With
Jimmy D, Jonathan
