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Toyota of Hackensack
Hackensack, NJ
3,967 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,967 reviews
February 22, 2012
Came in looking for a Rav 4, not sure what to expect. Left with a 2012 that I love. Price was fantastic, salesman really helped and did not hassle me, and the finance guys got me through quick and easy. Left with a 2012 that I love. Price was fantastic, salesman really helped and did not hassle me, and the finance guys got me through quick and easy. I have toyota care, so no oil change bills for 2 years !!!! Thanks all, will be back whenever I am ready for another vehicle! More
by johncarbone
Employees Worked With
Mike Park
February 22, 2012
Came in looking for a Rav 4, not sure what to expect. Left with a 2012 that I love. Price was fantastic, salesman really helped and did not hassle me, and the finance guys got me through quick and easy. Left with a 2012 that I love. Price was fantastic, salesman really helped and did not hassle me, and the finance guys got me through quick and easy. I have toyota care, so no oil change bills for 2 years !!!! Thanks all, will be back whenever I am ready for another vehicle! More
by johncarbone32
Employees Worked With
Mike Park
February 08, 2012
I bought my 3rd Camry from Toyota of Hackensack the other day and left as pleased as ever. I live near a Bigger dealer right off the highway, but will always travel to these guys, it is so worth it. They t day and left as pleased as ever. I live near a Bigger dealer right off the highway, but will always travel to these guys, it is so worth it. They treat you with respect, give a great price, and the finance department is great. This is the place that gets all by business, a sweet ride I can afford every month! More
by joe.staven
Employees Worked With
Socrates, Mike Finn
January 28, 2012
I purchased by car at Toyota of Hackensack and continue to use them for service. Every time I drive in for service I am greeted by a polite attendant and directed inside to meeting with a service writer. to use them for service. Every time I drive in for service I am greeted by a polite attendant and directed inside to meeting with a service writer. I worked with Cedric during my last visit and he was very professional and courteous. I dropped my vehicle off and was given a ride to work. Cedric called with the technician recommendations which I chose to have completed. The price was very reasonable and Cedric called me when it was done. I highly recommend this dealer!! More
by northapproach
Employees Worked With
Cedric
January 24, 2012
Bought a 2009 Camry from Toyota of Hackensack and loved the experience. Sam was very nice and straightforward, and the deal I got was the best on the internet. I could not be happier with the interest ra the experience. Sam was very nice and straightforward, and the deal I got was the best on the internet. I could not be happier with the interest rate also, 2.9%, and the certified coverage that was free. It was like getting a new car at a HUGE discount. Thanks guys, you have a customer for life that will tell all his friends! More
by dweltzer11
Employees Worked With
Sam M
December 30, 2011
I have bought my first new car, a Beautiful Camry through toyota of Hackensack and I love it. Billy was great, worked well with me and gave me a price that I could work with in my budget. Mike Finn was al toyota of Hackensack and I love it. Billy was great, worked well with me and gave me a price that I could work with in my budget. Mike Finn was also very nice and walked me through my MANY questions as this was my first new car! Even though I live closer to another Toyota dealer, I will come to Hackensack for life! Thanks so much. More
by Jjones11
Employees Worked With
BIlly Coll and FInance Mike Finn
November 28, 2011
My wife and I have purchased new Toyota's for a long time (e.g. Coralla, Camry, 4Runner limited, Sequioa SR5) at different dealerships and have never experienced the type of customer service that has been pr (e.g. Coralla, Camry, 4Runner limited, Sequioa SR5) at different dealerships and have never experienced the type of customer service that has been provided by Toyota of Hackensack in New Jersey. I purchased a vehicle from this Toyota dealership and this should have been a great experience but unfortunately it's starting to get on my nerves. At the time of my purchase, I wanted to keep my old license plates but they insisted they had to provide temporary tags and forward the new tags at a cost of $150. The temporary tag that was provided was only for 20 days and has since expired. I've been on the phone with this dealership multiple times before and after the tags expired trying to get my new tags to no satisfaction. More
by lookingforgoodcustomerservice
Employees Worked With
Jose Alvarado
November 19, 2011
I WAS PROMISED a catalytic converter and a sideview I WAS PROMISED a catalytic converter and a sideview mirror ( glass only ) installment . Dropped off my car at scheduled time and when i called to I WAS PROMISED a catalytic converter and a sideview mirror ( glass only ) installment . Dropped off my car at scheduled time and when i called to find out the status 3 hours later ( promised time ) they hadn't even started on my car. I was told by XENIA that it would be ready by 5.30pm. Then at 5.00 pm. she called and said the mirror was installed but did not function and the catalytic converter was warped ?? So they had to order it from west caldwell. A loaner car was offered and apologies . However when i was dropping off the car in the morning one of the mechanics had come to ask RON if he could sell the catalytic converer to someone else and RON TOLD HIM IT WAS FOR ME . Suddenly my ordered converter for $800 was warped at 5pm when i dropped off the car at 10.30am. Somethings fishy about this place. It was probably sold after all. Chris the mechanic had diagnosed this car and order the part then why would it not fit? The part and labor was going to to be well over a thousand dollars and a timing belt installation scheduled for the following wednesday also another 1000.00 . This is how i feel .. if i am going to spend 2000.00 in two visits and the service is going to stink .. I have a choice to go back to Ramsey where the service is impeccable. They deliver their service with great honor and pride. You can see it in their efficent ways . In comparison this dealership in Hackensack, the communication skills are poor and one can sense the insincerity in their voice . I feel for JONATHAN BRETT the service manager .. who is trying so hard to change the set ways of his employees but some of them are just unprofessional and refuse to raise their standards. Unfortunately I purchased my highlander hybrid from Here ( 45000 ) and now am stuck with them ... OR AM I ? I am moving on ...thanks TOYOTA of HACKENSACK SERVICE DEPT for chasing yet another good customer away. My only advise to you guys is IMPROVE YOUR SERVICES . After all , you work in service... take it from me ... i provide service to 100 customers a day ... More
by nathoousa
Employees Worked With
RON, XENIA in SERVICE
October 06, 2011
I bought a used Rav4 from Hackensack Toyota about a year ago. The car has been wonderful. I cannot say the same about dealing with Hackensack Toyota. The people there do not seem rude, just completely in ago. The car has been wonderful. I cannot say the same about dealing with Hackensack Toyota. The people there do not seem rude, just completely incompetent. I was moving from the east coast to the west coast immediately after purchasing the vehicle. They assured there would be no problem with getting the appropriate plates and registration. This turned into a total nightmare. I arrived on the west coast being told they would be sent the plates by the DMV and they would then pass them on to me. This was in August. They dealership temp plates ran out in the end of Sept. I did not receive the legal plates until December! At one point the woman in NJ suggested I got to the NY DMV and get the plates myself. I explained to her, again, that I was in California. I wish this next part was a joke....She then asked me if NJ was a long way from California. Again, not rude, just unbelievably dumb. Finally all this got sorted out. Recently I moved back to the east coast and found a refund check from Hackensack Toyota had been sent to my old address. Why? Who knows?! I called them three times to get a new check made as the old one had expired. It took me a full month to get a real person on the phone. She assured me they would send the check out immediately. That was two months ago. So. The car has been wonderful. I will continue to drive Toyotas for many years. I will never, Never, NEVER recommend this dealership to anyone. More
by pizzadelivery
Employees Worked With
can't remember
August 27, 2011
VIP Honda Great dealership; service is always fast and VIP Honda Great dealership; service is always fast and very considerate. Eric works very hard to deliver really good customer service. The service VIP Honda Great dealership; service is always fast and very considerate. Eric works very hard to deliver really good customer service. The service department as a whole is very good and I appreciate that they are good about communicating with customers as they service the car with options as they move through the process. I have had service both routine and non-routine completed at this dealership and has always been very satisfied. They do a really good job and would certainly recommend VIP Honda to friends and family. More
by saad120
Employees Worked With
N/A
