Toyota of Hackensack

Customer service & just the over all process was a great experience. Mr. Almeida was very genuine & courteous ... Mr. Almeida & the finance manager Socrates were both very knowledgable & helpful worki great experience. Mr. Almeida was very genuine & courteous ... Mr. Almeida & the finance manager Socrates were both very knowledgable & helpful working around my budget which was not a problem. There was no pressure what so ever. I will definitely return to this dealership in the near future. I leased a 2014 Toyota Camary SE & it is an outstanding car. I LOVE it. Thank you Mr. Almeida.. More

My wife and I leased a 2011 Toyota Rav4. At the end of our lease period we returned the vehicle with 27,000 miles. 9,000 miles less than our lease agreement. This vehicle was returned in great shape. We r our lease period we returned the vehicle with 27,000 miles. 9,000 miles less than our lease agreement. This vehicle was returned in great shape. We received a letter from Toyota saying that we owe $2,200 in repairs to the vehicle. The invoice says that the roof needs to be replaced and painted? How do you replace a roof ? How can the roof have so much damage when it has roof rack , that was never used ? This was our second vehicle from this dealership. The first leased vehicle we returned had visible front damage to the FJ Cruiser, but because we were getting another vehicle from the dealership so nothing was ever mentioned about the damage. This time we didn't purchase another Toyota and we get slammed with this outrageous bill. The vehicle was not inspected when I brought it in. When we went to the dealership to speak to our sales person, coincidentally wasn't there. A manager spoke to us and he even agreed that the bill sounded ridiculous. We don't have anyone advocating for us. I was a the Customer Relations Manager at a different Toyota dealership and I never would have left a customer standing out in the cold like this. I am extremely dissatisfied by this entire situation and I vow to never purchase another Toyota ever again. More

Worked with Armando Morell to purchase a used Camry. The whole experience was very professional and transparent. Everyone from the finance guy to the service folks were very helpful and eager to ensure we whole experience was very professional and transparent. Everyone from the finance guy to the service folks were very helpful and eager to ensure we were satisfied and happy with our new purchase. I would definitely go back and make another purchase. More

I have shopped for a used toyota at dealerships throughout NJ. My last stop was at the Toyota of Hackensack. They were so unprofessional it was disgusting. They behaved as if they could care less w throughout NJ. My last stop was at the Toyota of Hackensack. They were so unprofessional it was disgusting. They behaved as if they could care less whether I wanted to buy a car or not, as if they were doing me a favor by just answering some of my questions. I dealt with Nico, who blew off a lot of my questions and behaved as if I was wasting his time. I never dealt with such a horrible sales person before. I fell in love with a used RAV4, but Nico didn't seem to care whether I bought it or not and refused to answer all of my questions about it. I ended up not getting the vehicle because of their attitude with me. That entire dealership sucks. There are 3 buildings that they want you to walk to (regardless of weather) in order to chase down a sales man. What happened to a sales man coming to you? Everyone that works there (even the secretary in the main building) has a "I don't care about anything" attitude. When you express your dislike for how they are behaving, rather than apologizing, they ignore you! I will never go back to the Toyota of Hackensack. I don't care if they are giving cars away for free. Those people really need to be trained on how to provide customer service. More

I recently bought a used vehicle from hackensack .i had the pleasure of dealing with a very respectfull and honest sales man by the name of Ron.it was one of the easiest ,stress free car purchase I've made the pleasure of dealing with a very respectfull and honest sales man by the name of Ron.it was one of the easiest ,stress free car purchase I've made.even after we left the lot .its now been three weeks and he still picks his phone up anytime I call regarding anything.i recommend Ron to anyone who is interested in a car purchase. Thanks Ron I appreciate all the work and respect u have showed us.Ron is one of the few people who still actually does his job and likes to help as much as he can. Thanks Ron,i would buy a car from there hands down and will recommend people to Ron at hackensack Toyota ...their was one more person who was also a pleasure to deal with his name was Steve Rosen .he finalized our loan docs.and had us out of there in minutes.so thanks Steve and good job More

This was the worst experience I ever had trying to buy a car and in this case, to buy 2 Camry's for cash with two Camrys to trade in. There was no professionalism at all and no customer care given. We spent car and in this case, to buy 2 Camry's for cash with two Camrys to trade in. There was no professionalism at all and no customer care given. We spent two hours in an unpleasant looking room. We had to return for an appraisal on one of our trade-ins and was passed over to a second salesman because the first one was too busy. The second salesman immediately asked us if we would buy the cars right now. I said hello and asked what the prices would be. He had no idea of the previous 2 hours discussions we had with Jim and we had to re-tell our story to him. There was no interest in me or my wife,,, just whether we were going to buy that day. They feel that Toyotas sell themselves and no customer courtesy or care is offered. When they gave us a price, they left out that there is a rebate from Toyota for $1,000 each car. WE had to remind them of it. They also never mentioned anything about the warranty and two years of free Toyota service for oil changes and tire rotation. You couldn't pay me to recommend this place to anyone. We went to Parkway Toyota in Englewood and bought both cars there because of fantastic courtesy, personal attention and price ( $700 less tha Hackensack). More

I questioned multiple times why a "clogged drain tube with debris" should not be covered under warranty. My car was only two years old and had less than 36,000 miles. They kept insisting that this w tube with debris" should not be covered under warranty. My car was only two years old and had less than 36,000 miles. They kept insisting that this was a maintenance item, which was not covered under the warranty that the debris was caused from an external factor. I stated that a different dealership says that it should be under warranty. An hour later, the other dealership provided me with a "TECHNICAL SERVICE BULLETIN" stating that all Scion Tc's from the year 2011-2013 exhibits a condition "where water is leaking from the HVAC system. This is caused by the HVAC drain tube becoming clogged with debris." Toyota of Hackensack ripped me off $117.70 for a job that took less than ten minutes to complete. SHAME ON YOU! A formal complaint to headquarters has been filed. I WILL NEVER GO HERE AGAIN! They just lost a loyal customer. More

I traded my old car with an agreement a part for cash back and a part for down payment, the finance manager said i will have the money within 3 days, its been 3 wks now and i have been calling them becau back and a part for down payment, the finance manager said i will have the money within 3 days, its been 3 wks now and i have been calling them because i found out they dont pursue the process not unless you call them. the documents has a lot of issue where it says the car is new and some of it is used, no clear details where it seems like its a fraud to buyers. More

After purchasing the car we returned for guidance with internal coordinator Blake Butler who guided us through the operation of the navigation system. Great Job internal coordinator Blake Butler who guided us through the operation of the navigation system. Great Job More