Toyota of Hackensack

Why do they bother to have a phone number if they never answer it? I called the service department at least 15 times (I am a patient person) over the course of 4 days. Not once did they answer the phone. answer it? I called the service department at least 15 times (I am a patient person) over the course of 4 days. Not once did they answer the phone. This was regardless of what time I called. On a couple of occations, the receptionist answered only to drop the call when I asked for the service department. I called again and asked when would be the best time to call the service department because they never answer when I call directly, this time she put me on hold for about 10 minutes. Then the call dropped. I called again and demanded to talk to the manager, the receptionist put me on hold again and I never got to talk to the manager. I went online and made an appointment hoping they would call me back to confirm. I gave a detailed list of the problems with my 4 Runner. I was hoping they would get back to me because the repairs cost a considerable amount. I never heard from them. Finally got up early and went straight to the place. They told me I had to make an appointment, I told them that I did. The girl said their system was down the last couple of days. I made another appointment personally. When I went for service a few days later, they couldn't find me in the system, so I walked out fuming. this guys are incredible. It looks like they log in here and make up good reviews to counter the bad ones. Just look at the dates. Stay as far away as possible from this place. businesses like this one is why NJ has the ugly reputation it has. More

I went looking for my first new car and thanks to Peter I found a great deal on a RAV4 and bought it after the test drive. Peter was very helpful and knowledgable about the car and what had to be done to pur found a great deal on a RAV4 and bought it after the test drive. Peter was very helpful and knowledgable about the car and what had to be done to purchase it. He helped me get the financing on it by going to great lengths. He has been one step ahead of me the whole time. I definitely recommend anyone to see Peter. He goes all the way in helping a person get a car. He is also helping me fix my credit. More

This was my first NEW Car and I wanted to do it right and I was extatic over how well the experience went. I spent a week shopping around and was begining to geat frustrated, Going to Toyota of Hackensack wa I was extatic over how well the experience went. I spent a week shopping around and was begining to geat frustrated, Going to Toyota of Hackensack was the best choice i had made. Lorena was so helpful and upbeat. She answered my million and one questions and made my experience a true pleasure. i am telling everyone about Toyota of Hackensack and Ms. Chirichella. I love my Blue PRIUS!!!!! More

Straight to the point no runaround pretending and lying honest and aggresive numbers on my new Camry.After visiting other dealers and dealing with salespeople and managers WOW WHAT A DIFFERENCE !!!!!!! HI honest and aggresive numbers on my new Camry.After visiting other dealers and dealing with salespeople and managers WOW WHAT A DIFFERENCE !!!!!!! HIGHLY RECOMMEND THIS DEALER AND THE WHOLE STAFF IS EXCELLENT More

Recently purchased a 2010 model Camry. Was offered an amazing once in a lifetime deal, and not only did i walk out extremely satisfied, but my sales woman also went the extra mile to provide me with lunc amazing once in a lifetime deal, and not only did i walk out extremely satisfied, but my sales woman also went the extra mile to provide me with lunch for being in the dealership all day on a saturday. As well the staff and management were very friendly and made me feel like a part of the "family" so to say... great experience, would definately consider buying my next vehicle from them again. More

My father and i walked in to look for my 1st car. I had didnt no exactly what i wanted yet, but my father let me know if he was going to buy it that it had to be a toyota. There i was helped by mrs. lorena didnt no exactly what i wanted yet, but my father let me know if he was going to buy it that it had to be a toyota. There i was helped by mrs. lorena c i think it was. She helped us out in finding the right car for me, and really took the time and had patients with me beacuase i was very unsure and probably annoying. So i was undecided betweent he corolla and camry. The sales lady lorena really stayed and made me understand the pros and cons of both. i would never write a review but i just appriciated her goood help because i can be a hard customer. She deserves me to take out 5 mins of my time to let her know i like her work. I ended up buyin a tundra by the way. =). More

My first car, to start my first job i was recommended to Peter by my Platoon Sergeant, he told me Peter is his Car Guy so when I got to the dealer i saw a nice black Scion TC not knowing it was my car i s Peter by my Platoon Sergeant, he told me Peter is his Car Guy so when I got to the dealer i saw a nice black Scion TC not knowing it was my car i said hmmn. i was in love, when i met my salesman the car went for the test drive and two and half hours later i was driving the best part about it i got 1000. college rebate and payment i can afford, Peter if you see this you have a customer for life... my family and friends will be paying Sergeant Pepin a visit to buy Toyota's Huaaa!!! More

best buying experience ever!!!! 5 star's to Tony Mike in best buying experience ever!!!! 5 star's to Tony Mike in finance and my car guy Sergeant Peter Pepin don't go anywhere else Toyota of Hackensack is best buying experience ever!!!! 5 star's to Tony Mike in finance and my car guy Sergeant Peter Pepin don't go anywhere else Toyota of Hackensack is the Place I cant say i believe that this is the Place others wrote about on this Blog my deal was top notch... More

I was researching buying a car for a long while before an absolute commuting emergency sent me to Toyota Hackensack on a very short notice. My experience on the sales floor was frustrating and the finance de absolute commuting emergency sent me to Toyota Hackensack on a very short notice. My experience on the sales floor was frustrating and the finance department was woefully incompetent. I cannot overemphasize how incompetent the finance department was. Please scroll to the third paragraph for a more detailed explanation about how the FINANCE DEPARTMENT is COMPLETELY and UTTERLY INCOMPETENT. On the sales floor, I was helped by Lorena C and Peter Pepin. Lorena C's attitude ranged from blatantly inattentive to customer needs to downright rude. Much of her suggestions were based on her assumptions of me as a person (age, occupation, etc) and the car I previously drove. In addition, when I asked legitimate questions about the offer they presented to me, her attitude became belittling and rude as if it was an outrage that I had the audacity to question the quote the provided for me. Mind you, I called several dealerships including Toyota of Hackensack for a quote on the car before I walked into the dealership, so I had an idea of what an acceptable price range would have been. I was later helped by Peter Pepin who was at least made an effort to be outwardly friendly and engaging although I suspect that they were not being entirely truthful about not having a very popular car in stock (they tried to sell me the car in a different trim, which was more expensive). They called another dealership about having that car in stock, and they told me that it was not available. I did not call to verify, but it seemed somewhat dubious that two dealerships would not have this car in stock. However, the worst part of the experience was dealing with the finance department. I cannot remember the name of the guy that helped me, but I honestly cannot believe that anybody this incompetent can possibly keep a job. He had to reprint the invoice well over 10 times, because they were littered with serious errors. I'm talking about him actually handing me an invoice for a Corolla where the amount financed plus the down payment and all fees was over $25,000 dollars. I understand making mistakes on the job after a long day, but he could not even catch SERIOUS MAJOR MISTAKES before handing me a contract to look over. While such gross incompetence is appalling, I honestly hope it was incompetence and not some sneaky attempt to have tired customers agree to pay an amount that was absolutely and ridiculously over the quoted amount. The bottom line is that people who work in finance should know how to finance a car. The customer should not have to be the person responsible for catching the finance guy's errors over and over again. More

STAY AWAY!! STAY AWAY!! READ OTHER REVIEWS ABOUT THIS DEALERSHIP IN HACKENSACK BEFORE GOING THERE!!!!!These guys are like the hustlers of hustlers. I walked into the dealership to purchase a 2010 Toyota DEALERSHIP IN HACKENSACK BEFORE GOING THERE!!!!!These guys are like the hustlers of hustlers. I walked into the dealership to purchase a 2010 Toyota Camry LE. I was intereted in getting an idea of a price for the car but I couldn't get a straight answer from the guy. He demanded that I give him photo id before he gave me a hint of the price. I asked why he needed the id but he said that this dealer-buyer relationship was a "give-and-take" relationship and that he wouldn't give me a firm car price until I gave it to him. I gave him the id and he still wouldn't give me a straight answer. I told him to write the price of the car on paper but outright refused. I said I really can't purchase the car if I don't know the FINAL FINAL (walkout) price of the car in advance and that even before I make the decision my wife had to give the final OK. The second the salesperson hears this he goes into this hissy fit that he was married for 31 years and that he was the guy in the house and he decided what to buy, etc. etc. I left the auto dealership with a bad taste and not even a price to walk out it. STAY AWAY, my friends. -- This comes from a guy who NEVER writes reviews. More