Toyota of Hackensack

I recently bought a car from Toyota of Hackensack and it went really well. I got a 2011 Camry, this is my 3 Toyota. Considering it is the holiday season I was expecting things to be a little chaotic but my went really well. I got a 2011 Camry, this is my 3 Toyota. Considering it is the holiday season I was expecting things to be a little chaotic but my salesmen made it a pretty smooth deal. I know all about the car business gimmicks so I came prepared with my pricing and car info on hand. Within a couple of hours, I got my car. I also purchased some extras in finance that really didn’t make my payment much higher which was cool. More

I just went on some website to request a quote..this location called me in four minutes after I pressed "send". Sounds response...I think is is more like desperate and fishy. It was 4PM and the locatio location called me in four minutes after I pressed "send". Sounds response...I think is is more like desperate and fishy. It was 4PM and the location closes at 6. The woman said I can come in and buy the car tonight, or else she can not guarantee it will be available ever again. The vehicle is not even on there lot!!! I didn't even see the car. Oh forget this location...and then I see all these bad reviews. Kind of explains it...I will go to another dealer -thank you. More

I had a great experience buying a car from this dealership. This was the first time I visited this dealership to purchase a car. My first communication was via phone the representative who helped m dealership. This was the first time I visited this dealership to purchase a car. My first communication was via phone the representative who helped me was very pleasant and informative. I got a good price on my 2005 Corolla trade in. The whole process was fairly smooth and I would definitely return in the future. More

Being a first time car buyer I wasn't too sure what to anticipate. It was so nice to not feel pressured by sales person when I arrived on the lot. However, my sales person made it so simple! There was no anticipate. It was so nice to not feel pressured by sales person when I arrived on the lot. However, my sales person made it so simple! There was no pressure at all, and they were completely honest with every question I asked. I shopped other dealers before coming to Hackensack Toyota and the other dealers were all about working for them and not helping the customer! My finance representative was helpful in getting me the right financing options with the car that I actually wanted! Hackensack Toyota should have been my first dealer and the last. Thanks More

DO NOT BUY FROM THIS DEALER. When you are looking to buy a car they are nice enough, but as soon as you sign the papers forget about it, they will treat you like garbage. I picked up my plates and was scre a car they are nice enough, but as soon as you sign the papers forget about it, they will treat you like garbage. I picked up my plates and was screamed at by the manager to leave and come back another day when I had a question about my car. If you must buy a toyota there are so many other dealers to choose from, why deal with these lower class jerks. More

I would never recommend this dealership to my worst enemy either. They are the WORST DEALERSHIP I have dealt with in the whole tristate area. I have buying cars for 25 years. They are crooks who are ready to either. They are the WORST DEALERSHIP I have dealt with in the whole tristate area. I have buying cars for 25 years. They are crooks who are ready to steal all your money. The Sales men and Sales Manager are full of crap. They are not at all trustworthy. They are very rude. I saw them yelling at a customer. Seem to me like it was an age discrimination issue. More

The sales person i worked with was not helpful at all. She just wanted to get the sale done and didn't seem too much interested in good customer service. The sales person didn't provide good information a She just wanted to get the sale done and didn't seem too much interested in good customer service. The sales person didn't provide good information about the vehicle. After the sale was finalized she didn't want to help me about some issues that were promised to be resolved. It was promised that they will be taken care of in 2 or three days, but it is almost two weeks and nothing has been done. I tried contacting the sales person, but she keeps on postponing the days when she can do anything about the matter. Now the sales person even ignores the calls, and told me not to contact on her business number instead she told me to contact her on her cell phone, which she never receives. I would not recommend this dealer to anyone. More

Sales and Service managers lied to me and then lied some more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic to, "just hit it back on". Of course it continued to come off and this required me to come back again. Both managers lied to me with regard to warranty work on another car I bought there, too long to explain. I wrote to Toyota in Calif. and got nothing but lip service. I will NEVER buy another Toyota. I had bought three, paid cash for all, and had two relatives buy two additional cars. That will not happen again either. More

Sales and Service managers lied to me and then lied some more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic more. New vehicle brought in for a drivers side air bag cover that kept coming off do to a broken clip. I heard the Service Manager tell a mechanic to, "just hit it back on". Of course it continued to come off and this required me to come back again. Both managers lied to me with regard to warranty work on another car I bought there, too long to explain. I wrote to Toyota in Calif. and got nothing but lip service. I will NEVER buy another Toyota. I had bought three, paid cash for all, and had two relatives buy two additional cars. That will not happen again either. More

Terrible service,never call back,only call after toyota open case,parts not in stock,dealer order wrong parts and it take 21 days to receive it,no help at all. three times comes with the same problem. Not open case,parts not in stock,dealer order wrong parts and it take 21 days to receive it,no help at all. three times comes with the same problem. Not recomended .Avoid at all cost. Now i need take car to a new toyota dealer. More