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Toyota of Hackensack
Hackensack, NJ
4,045 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,045 reviews
June 23, 2017
terrible customer service! I'm confused- are they doing me a favor or I'm a paying customer? My mother services her vehicle here frequently. Most of the time I bring it in for h I'm confused- are they doing me a favor or I'm a paying customer? My mother services her vehicle here frequently. Most of the time I bring it in for her, and I keep coming back here because of my mother, is adamant that her vehicle is serviced in a certified dealership. Hackensack is the closest to us. I'm so unpleased with the service here I decided to write this review as I wait for my vehicle. To Be honest I rather drive the 30 minutes to Englewood Cliffs than to be treated like a second class citizen here. When I've come here the valet is the only ones that treat you like a person. They even greet you with a smile!! Here's where it goes down hill; Johanna- the receptionist is the rudest one of them all, she's always upset or I don't know what's going on with her. I understand people may have a bad day, but this woman has NEVER greeted me, let alone was welcoming. We'll go back to our last service visit. The advisor wrote us up, we sat in the waiting area we decided waiting wasn't a good idea. My mother and I went up to Johannas desk and my mother asked if they had a shuttleI in Spanish. She looked at my mother and said I quote verbatim "I don't speak Spanish". I JUST witnessed her interact and order her lunch with her co-worker IN SPANISH. The audacity of this woman to decline services of making my mothers experience here a pleasant and easier one - to a PAYING customer. I am almost certain this woman was hired because she is BILINGUAL, it's ludicrous. Service advisors are on the same scale as their receptionist, they barely want to make eye contact with you, almost as if they're doing you a favor. The only time they look at you and smile is to tell you about the survey (ZEROS ACROSS THE BOARD). I will say this there's an older gentleman (an advisor) nicest one I've dealt with. More
by racadi7
Employees Worked With
cedric
June 23, 2017
Amazing !!!! got the car of my dreams here my boy jay, amazing , the purchase was a breeeze they do the best to let you get the car you want within resone, thanks got the car of my dreams here my boy jay, amazing , the purchase was a breeeze they do the best to let you get the car you want within resone, thanks to them i got my FR-S and dont regret it!!! stop byyt More
by RamonD16
Employees Worked With
June 23, 2017
This is my 3rd highlander purchase! I have always been happy with the quality of the highlander and the service of this Toyota dealership. I am very excited with my newest purchase. I have always been happy with the quality of the highlander and the service of this Toyota dealership. I am very excited with my newest purchase. More
by taximom
June 22, 2017
Treated fairly and hoestly Happy with my purchase and did not feel pressured or ripped off. Good deal, good dealership. Picked up the car and was on my way in no time. Happy with my purchase and did not feel pressured or ripped off. Good deal, good dealership. Picked up the car and was on my way in no time. More
by Dan123456
Employees Worked With
Julian, Juan Caraballo, Dan Beisswenger
June 22, 2017
No Hassle This has been the easiest car buying experience ever! Ana was excellent and provided exceptional customer service. Fromthe sales team to the finance m This has been the easiest car buying experience ever! Ana was excellent and provided exceptional customer service. Fromthe sales team to the finance manager Steve it was a pleasurable experience. I highly recommend them! More
by Lgarruto
Employees Worked With
June 20, 2017
Honest Jay is honest and didnot try to distract me with many unrelated questions. I felt I can trust him. And price negotiation is open and fair. Jay is honest and didnot try to distract me with many unrelated questions. I felt I can trust him. And price negotiation is open and fair. More
by Carol
Employees Worked With
Other Employees :
Jamie from internet department gave me some helpful lists of cars I might interested in. I purchased one from his list.
June 20, 2017
Truly wonderful experience Ana help me find what car best suited me and my situation. While having having my best interest at heart, and making my experience enjoyable. Now I tr Ana help me find what car best suited me and my situation. While having having my best interest at heart, and making my experience enjoyable. Now I truly enjoy my driving experience in my new Rav4. More
by Terrance Kinsey
Employees Worked With
June 19, 2017
Service department This was my first experience at Toyota of Hackensack. My Scion TC. needed service and I wa able to get an appointment the same day. They were able to This was my first experience at Toyota of Hackensack. My Scion TC. needed service and I wa able to get an appointment the same day. They were able to pinpoint the problem and repair it quickly. The checkin and pick up was very smooth and professional. I would definitely recommend this dealership. More
by ScionTCowner
Employees Worked With
Bill Hughes
June 18, 2017
Absolutely fantastic, easy, and worth every penny I bought a Toyota Camry with the help of Ana who made sure I got the best deal ever. I hope that she continues her amazing service at this dealership. I bought a Toyota Camry with the help of Ana who made sure I got the best deal ever. I hope that she continues her amazing service at this dealership. She was not pushy, reasonable, and well informed allowing me to get the car of my dreams More
by Suraj123
Employees Worked With
June 17, 2017
Leased Toyota Corolla SE Walter was excellent and honest in his service to us. Mike was detailed in his explanation of introducing vehicle functions to me. I was pleased with Walter was excellent and honest in his service to us. Mike was detailed in his explanation of introducing vehicle functions to me. I was pleased with my experience. More
by Joshwg10
Employees Worked With
Walter Chacon, Mike Quinones
