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Toyota of Hackensack
Hackensack, NJ
3,895 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,895 reviews
August 11, 2011
My experience at TOyota of Hackensack was first rate! I My experience at TOyota of Hackensack was first rate! I got the price I wanted on my new camry and when it came time for service they were great. T My experience at TOyota of Hackensack was first rate! I got the price I wanted on my new camry and when it came time for service they were great. The wait time was too long for me, so they gave me a loaner for the day. Could not have been happier with my new car and will use Hackensack for my next toyota!!! More
by jkjames
Employees Worked With
cant say
August 06, 2011
My wife and I had a great experience at the Toyota of Hackensack. We purchased a Prius in February and then a Tacoma in July. Both times we had professional service and a deal we could not refuse. Thanks Hackensack. We purchased a Prius in February and then a Tacoma in July. Both times we had professional service and a deal we could not refuse. Thanks to all at Toyota of Hackensack! More
by clarethael990
Employees Worked With
Jeffrey
August 04, 2011
On July 26, 2011, my daughter leased a new 2011 Toyota Tacoma from Toyota of Hackensack and I was a co signer. I am a Toyota owner and am very pleased with my car and the dealer from whom I made the purc Tacoma from Toyota of Hackensack and I was a co signer. I am a Toyota owner and am very pleased with my car and the dealer from whom I made the purchase. We only went to Toyota of Hackensack since they had the exact vehicle and color my daughted desired. My daughter test rode the vehicle on the streets of Hackensack and did not have the opportunity to test ride it on the highway. We took delivery of the vehicle on the same day; however, the delivery was delayed as the dealer had to fix a defective front seat. Prior to delivery the sales rep Jimmy D requested we give them positive ratings on any Toyota survey and this request was also reinforced by the finance manager. On our ride home on route 80, the car began to "Shimmy" as it hit 60 mph. You could feel it in the ride and in the steering wheel. the following morning, we reported it to the sales rep who said he would arrange for a service visit to immediately correct. Because both my daughter and I work, the visit was set for first hing Saturday morning July 31 with assurances from the sales rep we would be taken care of as soon as we arrived and the vehicle would be given top priority since it was a new purchase. When we arrived, no one expected us and we were told it would be 4 hours before the vehicle could be inspected. Since we had other appointments, we had to leave for another date. Contact was made with the sales rep who apologized for the mixup and another appointment set for Monday, August 4 with priority treatment. Again, my daughter arrived (I should also comment the round trip to this dealership is 50 miles) and she again was put off and no loaner was initially provided. finally that mixup was corrected and my daughter left with a loaner. She was advised the vehicle ws fixed and road tested and she returned to pick up the vehicle. On the ride home agaon the "shimmy" was still there at 60 MPH. No on had apparently rode tested. Again we went thru the problem with the sales rep who offered the now tiring apologies and another visit was scheduled for Tuesday August 2nd. this time i brought it in early in the morning with the understanding I needed a loaner and had to be at a n important meeting at 8:00 AM. I, too, experienced a mixup and a loaner vehicle was provided; however, they could not find the keys for the vehicle and i was delayed until they found them and was late for my meeting. The could not address the problem on the 2nd and they assured us it would be adressed by August 4. Jo0nathan, the service rep seemed sincerely interested in fixing the problem and the sales rep did not return any of my calls. My daughter was advised mid afternoon that the wheels wer balanced and weights added and this should be the fix required. Later she was advised that was not the answer and now they would inspect the tires. Jonathan got back to my daughter and stated the problem was with the front tire. The good news - they found the problem - the bad news they did not have a replacement tire. No good for delivery of the vehivle on August 3. As of August 4, we still await final news of rode testing and car delivery. With this organization, I am not sure that will happen. A person should not have to live with this kind of service with a brand new vehicle. when i did finayy catch up to the sales rep he hung up on me. I was only going to ask him for my tickets - You know the tickets for the circus they are running at Toyota of Hackensack. More
by James Black
Employees Worked With
Jimmy D, Jonathan
July 29, 2011
I visited the dealership in process of shopping for a car. I'd had Toyotas before & was familiar with them & satisfied with their quality. I'd already been to a Honda dealership to look, but had not test car. I'd had Toyotas before & was familiar with them & satisfied with their quality. I'd already been to a Honda dealership to look, but had not test driven anything. Paul showed me a # of cars, fitting what I wanted. He showed me a fully packed Camry, with very low mileage & in looking it over, there were some body defects: a side mirror that had been poorly repainted and protective material around wheels peeling off. When questioned, he replied: "What do you expect, it's a used car!" However, he did take care of all the body problems, replacing the protective stuff with some kind of metal and repainting the mirror, perfectly. I'd asked for a history on the car & did finally get a printed copy (the Honda dealer had offered it to me immediately). The history of the car was unclear and it had been bought at auction, which made me a little uncomfortable. I decided to check the dealership's ratings. This dealership had pretty terrible ratings in Service, Finance and Used Car sales! I myself had a not wonderful experience in the Service Dept. Paul Almeida was very helpful and went out of his way to make the sale, but I felt uncomfortable buying a used car from this dealership! I've bought a Honda Accord & my experience with that dealer has been first rate! More
by diane_schwarz
Employees Worked With
Paul Almeida
July 16, 2011
I walked in to purchase an new toyota yaris. The sales person was very nice and friendly. But the finance manager was a jerk! Because we got 0% financing on the car, he would not let us leave without purx person was very nice and friendly. But the finance manager was a jerk! Because we got 0% financing on the car, he would not let us leave without purxhasing other warranties even though we did not want them. And even though we declined them he still added them to my receipt. He is horrible and tried to scam us. Went back that same night after reviewing the paper work and was told by him that his job is to sell warranties and it has been added to my contract and he already got his commission on it. Very horrible to deal with. I had to call the 1800 number to complain and get it removed. They also never called me when my plates were ready. I had to shop up there a few times til I finally got them which was the day the temporary tag expired and demanded getting them that day. I went to parkway Toyota or englewood cliffs to renew my warranty and for service. A much better staff to deal with. More
by Jasmine1987
Employees Worked With
Don't remember
July 13, 2011
Dealt with an absolutely rude salesman who doesn't know the first thing about courtesy or how to talk to customers. Bill - you don't have a monopoly on Toyota vehicles nor are your deals so great that they the first thing about courtesy or how to talk to customers. Bill - you don't have a monopoly on Toyota vehicles nor are your deals so great that they are "non-negotiable". I'd urge you to stay away, there are better dealerships out there!! More
by jm247
Employees Worked With
Bill Eagle
July 07, 2011
Stay away! I was visiting NJ and needed a fan belt repaired. I took it there because it was close. It took them two days to repair. They called me to say that the car was done and I could pick it u repaired. I took it there because it was close. It took them two days to repair. They called me to say that the car was done and I could pick it up after 3PM; when I showed up it was still not finished. They gave me a loaner to get home and I had to pick it up the next morning. Subsequently I turned the A/C on (which was working fine prior to the service) and the compressor would not switch on. They told me I had to drive back and drop the car off for another service in order to see if they forgot to enable the compressor after the previous service. I will never go back there! More
by SLP2011
Employees Worked With
Service Dept.
May 28, 2011
Be warned!!! I've had the displeasure of dealing with Toyota of Hackensack and the unprofessional service based on lies and greed. Augie is the finance salesperson and we all know they make money on extr Toyota of Hackensack and the unprofessional service based on lies and greed. Augie is the finance salesperson and we all know they make money on extra services, so he starts lying about their maintenance service saying I could get tuneup from any dealership which ended up false. I would have to go back to ONLY Hackensack because I was turned away from the closer Toyota dealership and found out afterwards that it only covered an oil change. I decided to cancel these services and here is where my frustration began, I came in to his office to cancel service and he said it would be taken care of. I wait for my next bill and I notice there hasn't been a credit, he kept lying telling me it takes a month to process. He just kept lying and gave me a number for the person handling my return and she never picks up the phone or calls me back. I would not see a refund until 5 months later. Just stay away from this dealership built on lies and deceit to take your hard earned money! There are plenty of other well maintained Toyota dealership than this one. DO NOT BUY from Toyota Hackensack, you have been warned! More
by Ihatetoyotaofhackensack
Employees Worked With
Augie valente
May 25, 2011
Not the best. Could be better. Sneaky Finance Department - double check paperwork before leaving. Actual salespeople very nice and cooperative. Good stock of cars, good location. - double check paperwork before leaving. Actual salespeople very nice and cooperative. Good stock of cars, good location. More
by anonymousnj
Employees Worked With
NA
April 30, 2011
I has such a wonderful and pleasant car buying experience. I walked into the dealership just to look around but ended up purchasing and taking home a car that same day! The price, service, and ove experience. I walked into the dealership just to look around but ended up purchasing and taking home a car that same day! The price, service, and overall experience was WONDERFUL! I'd defiantly come back and I'd defiantly recommend this dealer to my friends! Thanks guys! More
by slin36625
Employees Worked With
Mr. Finn in the fincance dept. and Nicko from the sales floor.
