Toyota of Hackensack

Customer Service Excellent Customer Service, From start to finish, it was a flawless executive. Fast and furious... Great job by everyone from the time I entered in th Excellent Customer Service, From start to finish, it was a flawless executive. Fast and furious... Great job by everyone from the time I entered in the dealership to the exit. Great Showroom and waiting area for the customers. Provided ride to my destination. If I had seven stars, I'd give them seven. I went for service on my 2005 Toyota Corolla, but whenever I am ready for my next car, I will definitely go back to this dealer, assuming their prices are competitive. Keep up the great work!!! Thank you More

Spot delivery scam artists.. This dealership scams people. They give you a car, then a month later tell you there was a problem with the financing to scam you into paying more mon This dealership scams people. They give you a car, then a month later tell you there was a problem with the financing to scam you into paying more money. Shame on them!!! More

great experience January 2016 - There I was in need of two used cars with low mileage that I was going to buy for 2 of my children. I had a set price, and after caref January 2016 - There I was in need of two used cars with low mileage that I was going to buy for 2 of my children. I had a set price, and after careful review of all of my options, decided to purchase a Toyota Prius C. I looked through all of the internet pages of the Toyota dealerships near and far. One night I chatted online with the internet sales department for Hackensack Toyota, and made an offer on two cars that I was interested in. The offer was accepted, so I decided to make the long trip up the next week from Monmouth Cty. That next Monday, I telephoned the internet sales person again to confirm that the cars that I wanted had not been sold. She verified that the cars were still there. I told her that I would be going there the next day. She informed me that she would call me if someone bought the cars prior to my arrival. That night, I started reading reviews about Toyota of Hackensack, the majority of which were not favorable. Many of which claimed that the dealership was guilty of a bait and switch tactic in which the dealership would offer vehicles at incredible prices, and that when the customers arrived to purchase the vehicle after having been quoted a sale price on a vehicle, the car had already been sold. I became very concerned after reading these reviews, and almost backed out of my planned trip to the dealership due to the fact that I was going to have to ride a NJ transit train for two hours to get there. My plan was to buy the two used cars, and drive one of them home, and return for the other later on that week. Reluctantly, I forced myself onto the train, and started my voyage. I kept telling myself that I should remain calm even if they try to bait and switch me. I got a bad feeling when I received a text from the assigned salesman. The internet saleswoman had told me to ask for her. I thought oh boy here comes the bait and switch. OK I was already halfway into my trip, I could have just got off at the next station, and returned home, but it was my day off so I decided to continue on. I arrived at the train station and then walked the mile to the dealership. Upon arriving at the dealership, I met my salesman Ron. He seemed very personable, but I was on my guard due to the fact that I was dealing with a car salesman, and we have all heard that they are all liars and cheats. As we were walking out to see the 2 cars, he informed me that one of them was not available. I thought.....ok....here we go with the bait and switch. The cars that I was interested in were the dealership's loaner cars. He explained that it was due in later that day. He took my license, and left me alone with the one that was available. I did a walk around, and noticed a large dent on the vehicle. I immediately thought....I took a 2 hour train ride there for nothing....great.....I should have listened to my gut on this one. He had me test drive that one, and a higher level model that of course was more expensive. We sat down afterward, and talked about the vehicles. I informed him that I couldn't go over my budget. He left to speak to someone about the vehicles, and then returned and informed me that they were going to fix the dent, and would offer me the more expensive one at a reduced price, keeping me within my budget. I realized that in fact it wasn't a bait and switch. This seems to be a large dealership with many moving parts. At times, even in the best organizations, there is a lack of communication between the different divisions. I believe this is why at times people feel they re being duped. I drove the more expensive one home, and returned several days later for the other. I had a very pleasant sales experience from all who helped me at Toyota of Hackensack including Melissa in the internet sales Dept., Ron my salesperson, and the finance manager. I would highly recommend this dealership to all. Having said this, understand that it is their jobs to sell vehicles and make a profit, and your job to do some research as to the true value of the car that you are attempting to buy. More

Excellent Customer Service and dealing I bought 2013 Used Toyota Highlander from this dealership. Since the dealership was 2 hours away; I called and asked to ensure that the car is still a I bought 2013 Used Toyota Highlander from this dealership. Since the dealership was 2 hours away; I called and asked to ensure that the car is still available. Also; I told my price if they are willing to sell me at that price if I liked the drive and car. Jay Rim; my internet contact from this dealership; called me 10 mins later that they will honor my price if I can come next day which I did. Upon my visit; they assigned me sale agent; Vaughn (sp?). He was extremely nice and answer all questions. The Day after I bought the car; I called again to clarify some charges; Vaughn spent at least 30 mins over the phone multiple times to go over the charges. This shows their commitment to their customer -- most of the sales person will not spend time to a customer who is not going to buy. More

Impressed!!! Summary: Excellent Experience, low prices and good clean CPO used cars. Took the day off me and wife from work and headed to three dealerships i Summary: Excellent Experience, low prices and good clean CPO used cars. Took the day off me and wife from work and headed to three dealerships in NJ traveling from NY (took us about 1 1/2 hours to get their): Hudson Toyota, Toyota Universe and Toyota of Hackensack (we didn't plan on visiting all 3 dealerships but we had a bad experience at one of the other dealerships so decided what else was in area). When you get to this dealership ask for Armando Morell he one best in the industry!! He very knowledgeable about the vehicles, listens, finds exactly what I was looking in my price range without trying to up sell. Out of all three, Toyota of Hackensack provided the best experience in consideration to customer service and price on New and CPO cars prices without having to haggle and negotiate too much (their prices were very good). If I would read all negative reviews on this site, I would probably never went to this dealership but sometime it pays to shop around and I am very happy I did!!! More

Frustrated Female This guy thought I'd just sign for a car not knowing the MSRP or Interest Rate!! I found this dealership from a link on AAA.com that was supposed to This guy thought I'd just sign for a car not knowing the MSRP or Interest Rate!! I found this dealership from a link on AAA.com that was supposed to give me "Preferred Pricing" for being a long-time AA member; they quoted an average of $2000 off MSRP. I had spoken with one sales rep at Hackensack Toyota before driving far out of my neighborhood, who after going over what I was looking to lease & what I could afford to spend, he told me he 'could work with those numbers'. When I got to the dealership, another Sales Rep, Ed, was assigned to me. He was in such a rush to run my credit score. He came back with a score more than 60 points lower than what my bank shows my credit score is!! After putting up some push back, he walked away then returned 5 minutes later to tell me that number wasn't my 'actual credit score', but since I had no leasing/financing history since I've always owned my cars outright, that the lower score was what Hackensack Toyota would use to assess my leasing options. He presented me with 2 scenarios for money down and monthly payments. I asked several times what MSRP and Interest Rate I was being quoted and he refused to give me any firm numbers for either. This guy thought I'd just sign for a car not knowing the MSRP or Interest Rate!! Save yourself a lot of trouble and just stay away from these crooks. More

A Good Experience I completely understand the car buying process and I'm not a difficult person. After a bad experience with another dealership, we found this dealersh I completely understand the car buying process and I'm not a difficult person. After a bad experience with another dealership, we found this dealership. Working with Jay and Jon, I found them very honest and easy to work with. They honored another dealership's very good price. Although problems arose with the time in which we got our vehicle, it wasn't their fault and they kept us informed. They made the process very quick and easy. I would go back to them to purchase in the future and I recommend them to others. More

Seamless experience Came into Hackensack Toyota to try get best price for a pre-owned lower mileage vehicle than my current car and left with a brand new 2015 Toyota Venz Came into Hackensack Toyota to try get best price for a pre-owned lower mileage vehicle than my current car and left with a brand new 2015 Toyota Venza! My sales representative, Ana, was amazing! She got the job done & the whole process took just about 2 hours. She was very personable and knowledgeable about all the available vehicles. I will be recommending her to my friends & family and will be back very soon to add a second car! More

Saved my Ski Trip! I was on my way to go skiing at Mountain Creek, when my tire pressure was suddenly VERY low. I couldn't bring my air pressure up at the gas station, I was on my way to go skiing at Mountain Creek, when my tire pressure was suddenly VERY low. I couldn't bring my air pressure up at the gas station, and showed up to the Hackensack Toyota on a Sunday afternoon, just before they were closing. They fixed my tire, and had me on my way to my ski day in less than an hour! No new tires! Everyone was exceptionally friendly and very, very helpful. Thank you!!!!! More