Toyota of Hackensack

I WAS PROMISED a catalytic converter and a sideview I WAS PROMISED a catalytic converter and a sideview mirror ( glass only ) installment . Dropped off my car at scheduled time and when i called to I WAS PROMISED a catalytic converter and a sideview mirror ( glass only ) installment . Dropped off my car at scheduled time and when i called to find out the status 3 hours later ( promised time ) they hadn't even started on my car. I was told by XENIA that it would be ready by 5.30pm. Then at 5.00 pm. she called and said the mirror was installed but did not function and the catalytic converter was warped ?? So they had to order it from west caldwell. A loaner car was offered and apologies . However when i was dropping off the car in the morning one of the mechanics had come to ask RON if he could sell the catalytic converer to someone else and RON TOLD HIM IT WAS FOR ME . Suddenly my ordered converter for $800 was warped at 5pm when i dropped off the car at 10.30am. Somethings fishy about this place. It was probably sold after all. Chris the mechanic had diagnosed this car and order the part then why would it not fit? The part and labor was going to to be well over a thousand dollars and a timing belt installation scheduled for the following wednesday also another 1000.00 . This is how i feel .. if i am going to spend 2000.00 in two visits and the service is going to stink .. I have a choice to go back to Ramsey where the service is impeccable. They deliver their service with great honor and pride. You can see it in their efficent ways . In comparison this dealership in Hackensack, the communication skills are poor and one can sense the insincerity in their voice . I feel for JONATHAN BRETT the service manager .. who is trying so hard to change the set ways of his employees but some of them are just unprofessional and refuse to raise their standards. Unfortunately I purchased my highlander hybrid from Here ( 45000 ) and now am stuck with them ... OR AM I ? I am moving on ...thanks TOYOTA of HACKENSACK SERVICE DEPT for chasing yet another good customer away. My only advise to you guys is IMPROVE YOUR SERVICES . After all , you work in service... take it from me ... i provide service to 100 customers a day ... More

I bought a used Rav4 from Hackensack Toyota about a year ago. The car has been wonderful. I cannot say the same about dealing with Hackensack Toyota. The people there do not seem rude, just completely in ago. The car has been wonderful. I cannot say the same about dealing with Hackensack Toyota. The people there do not seem rude, just completely incompetent. I was moving from the east coast to the west coast immediately after purchasing the vehicle. They assured there would be no problem with getting the appropriate plates and registration. This turned into a total nightmare. I arrived on the west coast being told they would be sent the plates by the DMV and they would then pass them on to me. This was in August. They dealership temp plates ran out in the end of Sept. I did not receive the legal plates until December! At one point the woman in NJ suggested I got to the NY DMV and get the plates myself. I explained to her, again, that I was in California. I wish this next part was a joke....She then asked me if NJ was a long way from California. Again, not rude, just unbelievably dumb. Finally all this got sorted out. Recently I moved back to the east coast and found a refund check from Hackensack Toyota had been sent to my old address. Why? Who knows?! I called them three times to get a new check made as the old one had expired. It took me a full month to get a real person on the phone. She assured me they would send the check out immediately. That was two months ago. So. The car has been wonderful. I will continue to drive Toyotas for many years. I will never, Never, NEVER recommend this dealership to anyone. More

I was sold a part that turned out to be used and that cost me 40% more than what other dealers were charging...the part's department person basically shook his head to say I didn't know what part I neede cost me 40% more than what other dealers were charging...the part's department person basically shook his head to say I didn't know what part I needed and sold me the wrong part which caused my car to crash a few miles from the dealership..when I went back very irate they told me to call the police because they were going to have me arrested for yelling at them...OMG...I will never go back to them again More

wow where should i start !!!!i bought a car there had the warrantee everything that i need you know to be on the safe side only to find out when i need it something to be fix on it that it wasent cover by th warrantee everything that i need you know to be on the safe side only to find out when i need it something to be fix on it that it wasent cover by the warrantee !!!!!!so i paid out of pocket!! so all this this time for something i cant used great..they never call you back even when you talk to a so call service manager!!!averall the so call dealer is a big joke More