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Toyota of Hackensack

Hackensack, NJ

4.5
3,982 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,982 reviews

May 07, 2017

Great experience Amazing experience. Everyone was extremely helpful and knowlagable. Ana our sales representative was very nice and was a pleasure to work with. Steve More

by Amy3lizabeth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ana Mayers, Steve Rosen, R Curci
May 08, 2017 -

Toyota of Hackensack responded

Thank you for the amazing feedback! I will be pleased to let Steve know of your great review. Enjoy your new vehicle!

May 04, 2017

Excellent I was so fearful to walk into the dealership, based on previous experiences, this can be draining and time consuming, but I was completely shock when More

by Rosita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa, Melissa Louissaint
May 08, 2017 -

Toyota of Hackensack responded

Thank you for the five stars, Rosita! We are so happy your experience with us was positive and comfortable!

May 03, 2017

Lease new car Professional staff. The employee that explained the details of the car was very effiecient, knowledgeable and professional. Overall the facility was More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 04, 2017 -

Toyota of Hackensack responded

Thank you for the five stars and compliments to our staff! We were happy to help you.

May 01, 2017

Great experience at Toyota of Hackensack - for the 4th time! This is my fourth time leasing a Toyota from Mickeal Mickeal. I had leased three Toyotas from different dealerships prior to working with Mickeal Mick More

by Joan Murphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickeal Mickeal, Mikhael Mikhael
May 01, 2017 -

Toyota of Hackensack responded

Joan, we appreciate the 5-star feedback! We appreciate your loyalty to our dealership and I will be pleased to let Mickeal know of your kind words!

April 30, 2017

professional experience Professional and courteous from reception to sales, product specialist and credit and financing person. Also the individual who provided the insuranc More

by bergenbird63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Belotti, Mike Quinones, credit mgr, Ron Belotti, Mike Quinones
May 03, 2017 -

Toyota of Hackensack responded

Thank you for the positive feedback! I will be pleased to pass along your kind words to our staff. We hope you enjoy your new vehicle!

April 29, 2017

Camry lease experience. Armando did an amazing job with me. Very personable salesman, highly knowledgeable and super respectful. I highly recommend him and will use him for a More

by Agarces1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Armando
May 01, 2017 -

Toyota of Hackensack responded

Thank you for the 5-star review Agarces! I will be pleased to let Armando know of your compliments.

April 29, 2017

Awesome service It was quick and everyone I dealt with was knowledgeable and professional I was grateful for the amount of time taken in showing me how to work every More

by Mary123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Paul in sales
May 01, 2017 -

Toyota of Hackensack responded

Thank you for the 5-star review Mary!

April 27, 2017

NO ROOM FOR NEGOTIATION ON PRICE On the positive side Salesmen "Jose" was very nice but he seems to have his hands tight by the managers to be able to negotiate price with customers. More

by Jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose and Steve Rosen
April 25, 2017

Always friendly I truly appreciate the help I received from sales associate Jay Rim and the staff at Toyota of Hackensack. I have used your service before and it's al More

by Clugo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jay Rim
Apr 26, 2017 -

Toyota of Hackensack responded

Thank you for the positive feedback! I will be pleased to let Jay and the rest of the staff know of your gratitude.

March 17, 2017

Bad Service After waiting for an hour and half service was finished car was not washed because I didn't ask for it even you don't have to ask for washing in othe More

by tony_ayman2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't want to add anyone
Mar 31, 2017 -

Toyota of Hackensack responded

Hi Tony, thank you for taking the time to give us some feedback. I'm sorry if there was miscommunication about receiving a car wash during a service. If you would like to discuss your concerns, I would be more than happy to speak with you personally. Please reach out to me at (201) 488-7777. I hope to hear from you soon. Sincerely, Nick Latino Service Director

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