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Toyota of Hackensack
Hackensack, NJ
3,982 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,982 reviews
June 27, 2017
Best experience I had the best experience leasing our first Rav4. Highly recommend Toyota of Hackensack! We went to other Toyota dealers nearby but was disappointed. I had the best experience leasing our first Rav4. Highly recommend Toyota of Hackensack! We went to other Toyota dealers nearby but was disappointed. it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, Jay Rim delivered incredible service and gives a very pleasant experience. More
by Sandy lee
Employees Worked With
June 26, 2017
Very efficient and courteous. The sales woman was wonderful, knows her job and she was very professional in all her dealings. I will recommend her to my friends and family member The sales woman was wonderful, knows her job and she was very professional in all her dealings. I will recommend her to my friends and family members to help them. More
by Kwasi123
June 25, 2017
Toyota of Hackensack Great experience! Nice showroom, Very helpful staff, good selection of vehicles on site. Not pushy. Sales process was very straightforward. Jay Rim, o Great experience! Nice showroom, Very helpful staff, good selection of vehicles on site. Not pushy. Sales process was very straightforward. Jay Rim, our sales rep, was awesome! More
by Grant K
Employees Worked With
June 25, 2017
Awesome fantastic this is my seventh car that I bought from I bought sevencars from this dealership I've been happy with all of them also I was responsible for three of the car is being sold very friendly peop I bought sevencars from this dealership I've been happy with all of them also I was responsible for three of the car is being sold very friendly people you feel very comfortable More
by Toyota2017
Employees Worked With
Ron Belotti
June 25, 2017
Best car buying experience ever! I came in to purchase a used Camry. I met Michael who was more than helpful in assisting me. I had already found my car online and new exactly what I came in to purchase a used Camry. I met Michael who was more than helpful in assisting me. I had already found my car online and new exactly what I wanted. After a quick and fair negotiation with a manager agreed to buy the car and they gave me to the finance manager. This is the guy who makes the difference!!!! Mr Rosen help me lower my payments. This never happens at a car dealer. He was the most friendly and knowledgeable I have ever met. The guy is top notch. Thanks for the great experience. More
by DansToy
Employees Worked With
Rosen, Mikhael Mikhael
June 24, 2017
Great dealership overall. Friendly and easy Great sales service from Paul. Awesome product service from Mike. Finance guy made inappropriate/uncomfortable jokes. Recommend Paul for the sales pro Great sales service from Paul. Awesome product service from Mike. Finance guy made inappropriate/uncomfortable jokes. Recommend Paul for the sales process and Mike to talk through any car features. Wish that a different person went through the finance process More
by Dhoch08
June 23, 2017
This is my 3rd highlander purchase! I have always been happy with the quality of the highlander and the service of this Toyota dealership. I am very excited with my newest purchase. I have always been happy with the quality of the highlander and the service of this Toyota dealership. I am very excited with my newest purchase. More
by taximom
June 23, 2017
Amazing !!!! got the car of my dreams here my boy jay, amazing , the purchase was a breeeze they do the best to let you get the car you want within resone, thanks got the car of my dreams here my boy jay, amazing , the purchase was a breeeze they do the best to let you get the car you want within resone, thanks to them i got my FR-S and dont regret it!!! stop byyt More
by RamonD16
Employees Worked With
June 23, 2017
Customer service I'm happy with the customer service and the deal I was able to get with my trade in. I didn't feel pressure to buy and was able to take time making th I'm happy with the customer service and the deal I was able to get with my trade in. I didn't feel pressure to buy and was able to take time making the best decision for my needs. More
by Soria
June 23, 2017
terrible customer service! I'm confused- are they doing me a favor or I'm a paying customer? My mother services her vehicle here frequently. Most of the time I bring it in for h I'm confused- are they doing me a favor or I'm a paying customer? My mother services her vehicle here frequently. Most of the time I bring it in for her, and I keep coming back here because of my mother, is adamant that her vehicle is serviced in a certified dealership. Hackensack is the closest to us. I'm so unpleased with the service here I decided to write this review as I wait for my vehicle. To Be honest I rather drive the 30 minutes to Englewood Cliffs than to be treated like a second class citizen here. When I've come here the valet is the only ones that treat you like a person. They even greet you with a smile!! Here's where it goes down hill; Johanna- the receptionist is the rudest one of them all, she's always upset or I don't know what's going on with her. I understand people may have a bad day, but this woman has NEVER greeted me, let alone was welcoming. We'll go back to our last service visit. The advisor wrote us up, we sat in the waiting area we decided waiting wasn't a good idea. My mother and I went up to Johannas desk and my mother asked if they had a shuttleI in Spanish. She looked at my mother and said I quote verbatim "I don't speak Spanish". I JUST witnessed her interact and order her lunch with her co-worker IN SPANISH. The audacity of this woman to decline services of making my mothers experience here a pleasant and easier one - to a PAYING customer. I am almost certain this woman was hired because she is BILINGUAL, it's ludicrous. Service advisors are on the same scale as their receptionist, they barely want to make eye contact with you, almost as if they're doing you a favor. The only time they look at you and smile is to tell you about the survey (ZEROS ACROSS THE BOARD). I will say this there's an older gentleman (an advisor) nicest one I've dealt with. More
by racadi7
Employees Worked With
cedric
