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Toyota of Hackensack
Hackensack, NJ
3,983 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest.
There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,983 reviews
November 26, 2017
Excelent !!!! In my recent visit to the dealer my experience was excellent I received very good treatment from all employees, they made me feel like family. Good j In my recent visit to the dealer my experience was excellent I received very good treatment from all employees, they made me feel like family. Good job. More
by Erdwhinesc
Employees Worked With
Mike Quinones, Justin Vasquez
October 24, 2017
Professional, friendly & commited. Very efficient and professional & friendly. Everyone seems to concerned with the customers comfort with service. I would no hesitate to recommend thi Very efficient and professional & friendly. Everyone seems to concerned with the customers comfort with service. I would no hesitate to recommend this dealership to anyone. Good Job! More
by novice@this
Employees Worked With
Josesh Latino
October 09, 2017
No Warm Fuzzy Feeling Here I had two bad experiences with Toyota of Hackensack. I looked at a bunch of used cars in person and when it got down to discussing pricing was tol I had two bad experiences with Toyota of Hackensack. I looked at a bunch of used cars in person and when it got down to discussing pricing was told each car included a fee they called TLP or total loss protection but is more commonly known as gap insurance. I was paying cash, not financing, so the insurance was pointless. I was told this was non-negotiable. I gave my best price (without TLP), the sales associate went to his manager then came back, handed me a business card and said goodbye. No discussion or counter. A few weeks later I called up about one of the cars I had seen, which had now been on the lot for 70 days unsold. I asked to speak to a manager but the sales associate wouldn't let that happen. I asked what the best price they could do on the car was - got the typical spiel that their pricing is competitive. I said I could point to a few online cars that were very comparable but priced lower. The sales associate asked me to email the examples, which I did. She said she'd get right back to me but I never heard back. A follow-up email also went unanswered. All in all, my experience with this dealership was pretty poor though I will say that they have a lot of used inventory. More
by jjp2222
September 27, 2017
Excellent new car buying experience We worked with Jay Rim to get just the right car and work out a deal. Throughout he was very professional and pleasant to deal with. It was a no-has We worked with Jay Rim to get just the right car and work out a deal. Throughout he was very professional and pleasant to deal with. It was a no-hassle process. More
by NewJerseyCarBuyerGuy
Employees Worked With
September 24, 2017
Leasing my new 2017 Rav 4 My sales rep, Walter Chacon, was outstanding. He is extremely knowledgeable on all Toyota vehicles. He made sure that I had everything that I wanted i My sales rep, Walter Chacon, was outstanding. He is extremely knowledgeable on all Toyota vehicles. He made sure that I had everything that I wanted in my 2017 Rav 4. I can't thank him enough for helping me out. More
by Redtoni2017
Employees Worked With
Walter Chacon
September 08, 2017
Great Service Jay did a great job getting me a new highlander hybrid in the trim i needed and the color i wanted within two days, deal closed and everything finaliz Jay did a great job getting me a new highlander hybrid in the trim i needed and the color i wanted within two days, deal closed and everything finalized on the 3rd day with only two hour total spent inside dealership. very efficient team More
by LI
Employees Worked With
September 07, 2017
Great deal Ana was very friendly and helpful. She took the time to speak with her manager to work out a deal, and the car I wound up leasing had more features th Ana was very friendly and helpful. She took the time to speak with her manager to work out a deal, and the car I wound up leasing had more features than I expected. More
by Dark Passenger
Employees Worked With
September 03, 2017
Best car buying experience ever!! I just wanted to take a moment to thank everyone at Hackensack Toyota for getting us into a car with no hassle, Especially Anna who worked with us thr I just wanted to take a moment to thank everyone at Hackensack Toyota for getting us into a car with no hassle, Especially Anna who worked with us through the whole process made us feel comfy and happy with our purchase got a great car with low mileage at an excellent price very professional people thank you so much . Sincerely, Edgar & Blanca More
by E&B2017
Employees Worked With
August 31, 2017
Amazing service from Armando at Toyota of Hackensack! Armando did such an amazing job that I walked out with my new car on the same day when I was certain I was not ready to buy. He was very knowledgeable Armando did such an amazing job that I walked out with my new car on the same day when I was certain I was not ready to buy. He was very knowledgeable about the vehicles and took the time to show me each style and explain to me the differences between each. He made sure I understood everything and had me test drive one to showed me all the new features Toyota has added recently. He was not pushy and had no issue with me not wanting to buy right away. But after two hours of talking and analyzing he presented me with my dream car. I am so happy to have had Armando help me with my purchase. I left feeling like the right decision had been made and was grateful to have had such a wonderful experience buying my new car. More
by G.Martinez
Employees Worked With
August 30, 2017
JAY RIM IS THE GUY YOU NEED TO ASK FOR Three words: Mr. Jay Rim. Toyota of Hackensack's Best Sales Representative. I just would like to say that Jay was very helpful and courteous with the Three words: Mr. Jay Rim. Toyota of Hackensack's Best Sales Representative. I just would like to say that Jay was very helpful and courteous with the whole buying experience. In addition, Jay also provided me with the best deal while comparing with the other vehicles in different dealerships in the area. My family and I had a very wonderful experience and we are very satisfied with our new car purchase. Thank you Jay, Its been a pleasure doing business with you and will defintely continue our business with you in the future. I highly recommend to ask for Jay Rim. More
by Toyota hack
Employees Worked With
