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Toyota of Hackensack

Hackensack, NJ

4.5
3,983 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,983 reviews

June 19, 2018

Great dealership experience Just bought a new highlander at Toyota of Hackensack and it was a great experience. Everyone I worked with - sales (Paul), finance (Julian) and servic More

by Christine A.
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian, Dan Beisswenger
Jun 19, 2018 -

Toyota of Hackensack responded

Hi Christine, congrats on your Highlander purchase! Thank you for considering us! I will pass along your kind review to Dan and Paul!

June 18, 2018

Just purchased a 2015 Sequoia I was out of state and negotiated the purchase of the Sequoia via telephone and email It was seamless, the price was fair, and was the shortest amoun More

by 2015Sequioa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Garcia, Eddymer Diaz
Jun 19, 2018 -

Toyota of Hackensack responded

Thank you for travelling such a far distance and considering us for your Certified Pre-Owned purchase. We made every effort to make the process as simple as possible knowing you were travelling several hours to us. Thank you again and i will pass along your review to Ramon and Eddymer!

June 17, 2018

Excellent experience Toyota of Hackensack was a great dealer to work with. Our salesman Jay is very knowledge about the car and the price was very competitive. More

by Abc123
Recommend Dealer
Yes
Employees Worked With
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mellie Dixon, Dennis Donayre
Jun 19, 2018 -

Toyota of Hackensack responded

Thank you for considering us in regards to your Highlander Hybrid purchase! We were able to secure your color and interior of choice. We hope you enjoy the Highlander for many years to come! I will pass along your kind review to Jay, Mellie, and Dennis !

June 17, 2018

Excelencia en lo que hacen Su atención es de cálida es una buena servicio te explican todo con detalles el Pepeleo y to es muy rápido quede muy satisfecho con el trato que me d More

by Manuel98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nahel Sabla , Dennis Donayre
Jun 19, 2018 -

Toyota of Hackensack responded

Gracias por habernos considerado para su compra! Somos conocidos por nuestro excelente servicio, ¡Transmitiré su amable opinión a Nahel y Dennis!

June 16, 2018

New car purchase Selected a vehicle online with a purchase price offer worked with Johnston who helped us get the car close to my offer. Got a great trade in value too More

by TomWomg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Green, Dennis Donayre
Jun 16, 2018 -

Toyota of Hackensack responded

Thank you for your kind review! We appreciate that considered us in making another vehicle purchase with us!

June 16, 2018

Great service Mellie and Dennis were a pleasure to work with. They were very patient in explaining everything to me, I was very happy with everything, from the pri More

by Anne B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mellie Dixon, Dennis Donayre
Jun 19, 2018 -

Toyota of Hackensack responded

We are enjoyed that you enjoyed your purchase experience with Mellie and Dennis! I will pass along your review to them. Enjoy your vehicle purchase!

June 16, 2018

Great placed to buy a car. This was my first time buying a car and I have to say this was easier than I expected. People that work there are very nice and very helpful. There ar More

by richymx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2018 -

Toyota of Hackensack responded

Purchasing your first vehicle can be stressful. We make every effort to make the purchasing process as easy as possible. I will pass along your kind review to Ana!

June 15, 2018

Exceptional, Caring, Trusting, Courteous, Knowledgeable, I have always been a loyal customer to the Toyota brand. I started with a 1989 Camry, 1994 Camry, 2002 Camry and now my most recent purchased a 20 More

by LeslieW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim L and Steve Rosen, Dennis Donayre
Jun 15, 2018 -

Toyota of Hackensack responded

Thank you for your kind review! We appreciate that you a lifelong Toyota Camry buyer and that you allowed us a opportunity to sell you a 2018 Toyota Camry!

June 14, 2018

Best Service Ever I had a great experience with Ana!! She was informative, fast and efficient!!! She even kept my daughter entertained while I test drove a couple of ca More

by Dashia Ashia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2018 -

Toyota of Hackensack responded

Ana is one of top salespeople. I will pass along her your kind review to her!

June 14, 2018

Dishonest This dealership doesn’t deserve any stars , after emails They agreed to match with the offer I have from mother Toyota dealar traveling from Westchest More

by Khalood
Recommend Dealer
No
Employees Worked With
June, Eddymer Diaz
Jun 14, 2018 -

Toyota of Hackensack responded

This is not only untrue but a complete fabrication on your part. You brought in a offer from 2 months ago from Westchester Toyota. Not only did they not deliver you the Avalon, they decided to refund your money and pass on the deal. You never had that deal there and continue to use that as a barometer for what you should buy the vehicle for. Incentives change over time and month to month. We never indicated to you that we would match the number provided by Westchester, just that we were one of the only remaining dealers that had a 2018 Toyota Avalon XLE available.

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