Toyota of Hackensack

Overall great experience. The overall experience and process of selecting a new vehicle was for the most part a great one. The salesman, Alex, and car rep, Dennis. Answered all The overall experience and process of selecting a new vehicle was for the most part a great one. The salesman, Alex, and car rep, Dennis. Answered all my questions and explained all the key features to me of the vehicle beyond satisfaction. More

Excellent! Ana made our experience great she was so helpful and listed to our wants as needs. If you need someone be patient and honest she’s your go to. Unmatch Ana made our experience great she was so helpful and listed to our wants as needs. If you need someone be patient and honest she’s your go to. Unmatched customer service. More

ANA THE BEST SALES PERSON! What can I say about Ana? I came into Toyota Of Hackensack with uncertainty of leaving with a car and sure enough Ana gave me the comfortable feeling What can I say about Ana? I came into Toyota Of Hackensack with uncertainty of leaving with a car and sure enough Ana gave me the comfortable feeling that I would leave with a car. With every dead end to make the deal happen, she made it her mission to make sure I can get a car, especially with my bad credit! More

Great deal, nice people to deal with. Mellie was great to work with. We arrived at a fair deal quickly. Dan gave me all the deets on my new Camry Hybrid XLE. A pleasant experience all arou Mellie was great to work with. We arrived at a fair deal quickly. Dan gave me all the deets on my new Camry Hybrid XLE. A pleasant experience all around. More

Good experience Very good car buying experience using AARP discounting. No haggling over price and no 'let me bring this to my manager to see if it can be approved' n Very good car buying experience using AARP discounting. No haggling over price and no 'let me bring this to my manager to see if it can be approved' nonsense that usually goes with a new car purchase. I was however, disappointed to learn that when my insurance agent called the dealership on the day that happened to be our salesman's day off, there was NO ONE in the dealership able to assist her. Thus the loss of one star in the overall rating More

Couldn't have been better This was an overall great experience. I felt comfortable the whole time and enjoyed the people I worked with. Ana and Steve know their stuff, and I 10 This was an overall great experience. I felt comfortable the whole time and enjoyed the people I worked with. Ana and Steve know their stuff, and I 10/10 recommend them and this dealership More

Solid and speedy experience with Ana this AM I spent countless hours over the last two weeks, considering cars from the Honda to Lexus. I ultimately decided to work with Ana @ Hackensack Toyota f I spent countless hours over the last two weeks, considering cars from the Honda to Lexus. I ultimately decided to work with Ana @ Hackensack Toyota for my new lease (C-HR) as she kept things smooth and simple. Little negiotation was necessary and based on my research was provided with a price that seemed reasonable based on KBB fair price estimates. I was in and out in under 1.5 hrs (which included the car being fueled up and cleaned). Thanks Ana and team! (A gentleman in finance and lady in Internet Sales were also very knowledgeable and nice!) More

Internet Price Negotiation is the Way to Go Negotiating for a new car can be as terrifying as the sound of a dentist drill. While some embrace the challenge, others like me, are fraught with ter Negotiating for a new car can be as terrifying as the sound of a dentist drill. While some embrace the challenge, others like me, are fraught with terror. When it came time to replace our 12 year old SUV, we watched way too many YouTubes and visited car dealer inventories on Sundays. We narrowed our decision to the Toyota Highlander. My goal was to do my homework on model pricing and with some helpful tips from my brother and friend from work, I felt equipped to begin the negotiating process. My 1st attempt resulted in a phone call from a dealer where the representative’s first words to me were, “who is this”? Strike 1 - not the way to engage a customer. My 2nd attempt put me in contact with Mary from Toyota of Hackensack. It was clear from the start Mary was a professional who knew how to treat a prospective buyer, was courteous and responded quickly. A price was decided and although ToH’s 1st price offer on my trade in was an insult, we came to an agreement, I left a deposit and picked up our brand new (only 7 miles!) 2018 Toyota Highlander Limited. Ramon took care of my in person visit, Billy handled the purchase, Steve handled the paperwork, Dan the vehicle review. All were respectful, personable and willing to answer all my questions. I was a little surprised it took over 90 minutes to pay, complete the process and drive out of the lot in our beautifully styled mica gray Toyota Highlander. When you think of how much $ you spend on a new car, the process should be exciting and fun. While mine was not overly exciting, it wasn’t as painful as I thought thanks to the dedicated staff at Toyota of Hackensack. More

3rd rav4 with Jonathan Munoz Picked up our 18 rav 4 today and its our third lease from toyota and Jonathan Munoz has been our rep for each car We were his first customers 6 years Picked up our 18 rav 4 today and its our third lease from toyota and Jonathan Munoz has been our rep for each car We were his first customers 6 years ago and he is a very well mannered young man and also very respectful. He alwsys wiorks out a deal that is fair and I wouldnt buy grom anyone else More

Extremely Satisfied Extremely knowlegable regarding their product. Very courteous, professional and efficient. I especially loved Dan. . he had all my belongings transfe Extremely knowlegable regarding their product. Very courteous, professional and efficient. I especially loved Dan. . he had all my belongings transferred within minutes and helped me understand all the gadgets that were new to me. More