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Toyota of Hackensack

Hackensack, NJ

4.5
3,993 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,993 reviews

December 22, 2019

Great place I would recommend Toyota of Hackensack for all of your car buying needs. I just purchased my second vehicle from them. Originally I purchased a used c More

by jdiniro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
Dec 23, 2019 -

Toyota of Hackensack responded

Hi Jean! Thank you for your 5 Star review! We appreciate that you came back a second time in regards to your vehicle needs! Congratulations on your new CH-R purchase! Thank you for your business! Merry Christmas & Happy New Year!

December 22, 2019

Transparent Prices and Great Services I have leased five vehicles and purchased two vehicles from Parkway Toyota located in Englewood Cliffs since 2009 and it was my first visit to Toyota More

by dkim1571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miriam Shanken
Dec 23, 2019 -

Toyota of Hackensack responded

Thank you Mr. Kim for leaving us a 5 Star review! It was our pleasure to offer you assistance in regards to your two vehicles purchases! We are glad to hear that our customer service was above what you have to come to expect from Parkway! We appreciate that you allowed to us to be your dealer of choice! Thank you for your business! Hi Jean! Merry Christmas & Happy New Year!

December 21, 2019

Good service Nixon was kind, attentive and gave a fair price. Walked away with a new car and a happy client. I would recommend him to anyone. More

by Taina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nixon Gomez
Dec 23, 2019 -

Toyota of Hackensack responded

Hi Taina! Thank you for your review! Congratulations on your new vehicle purchase! We appreciate your business! Merry Christmas & Happy New Year!

December 21, 2019

Melissa Louissaint Great customer service. Highly recommend this dealership and this Dealer specifically. She did A great job finding the car that fit my needs. Excellen More

by ruig38dx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2019 -

Toyota of Hackensack responded

Hi Rui! Thank you for your 5 star review! We are glad to hear that Melissa was able to find the right vehicle for you! We appreciate your business! Merry Christmas & Happy New Year!

December 12, 2019

Snake oil Salesman Wanted to see a vehicle that they were advertising on-line. Seeing how I was Traveling a big distance, I called that afternoon to make sure that the v More

by Stef
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mngmt Sam, Eddymer Diaz, Nixon Gomez
Dec 16, 2019 -

Toyota of Hackensack responded

Hello Stef, so what you conveniently left out in your review was that you scheduled a appointment to see the vehicle on Friday. You did not show up for your scheduled appointment on Friday when the vehicle was made available. You then showed up the next day without contacting anyone prior to your arrival to confirm the vehicle was still on the premises. You also incorrectly stated that you drove from Westpoint when in fact, you drove from the Rockland county area which is much closer to the dealership. Your post also fails to mention that you returned the following Tuesday in regards to the vehicle. Third, you also fail to mention we gave you two opportunities to leave a deposit for the vehicle which you you refused. You only became upset when you were given a courtesy call to inform you the vehicle was sold. The only thing "snake oil" about this scenario is how little accountability you take for not showing up for your scheduled appointment when we went out of our way to make the vehicle available on the requested date and how you conveniently omit the details in your post that paint you in anything less than a flattering light.

December 09, 2019

Smooth and accomodating I had a wonderful experience with this purchase. Miriam helped me immensely. She was responsive to my questions and requests. She was also very knowle More

by nicoco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
Dec 17, 2019 -

Toyota of Hackensack responded

Thank you for taking the time to leave us a 5 star review! We are glad to hear that Miriam was a immense help during your purchasing process with us! We appreciate your business! Enjoy your new purchase!

December 07, 2019

Great Service Miriam is a nice and knowledgeable sales woman She listens to you and helps to make the right decisions I would recommend her to everyone More

by alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
Dec 17, 2019 -

Toyota of Hackensack responded

Hi Alex! Thank you for your 5 star review! Listening is a important part of helping customers that often gets overlooked. Miriam does a exceptional job at listening to clients and guiding them to right decision. Thank you for your business! Enjoy our new purchase!

December 07, 2019

Ana Mayers is a excellent sales rep Ana went above and beyond to help me purchase my 2010 Nissan Murano. She was very helpful in all aspects. Also very knowledgeable, friendly and pers More

by irenew22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Toyota of Hackensack responded

Hi Irene, Thank you for leaving us a 5 star review! We are glad to hear that Ana was personable and friendly during your purchasing process! I know you haven't purchased a vehicle in a long time. Enjoy the Murano & thank you for your purchase!

December 06, 2019

Seriously been with Ana since I was pregnant with my first son now I have 2 kids and have went through 3 cars with this lovely lady! Thank you so much for your amazing service and honestly. She is very More

by Belhanafi19
Recommend Dealer
Yes
Employees Worked With
Dec 17, 2019 -

Toyota of Hackensack responded

Thank you for leaving us a 5 star review! We are glad to hear that Ana has been your sales associate of choice throughout the years as your family has grown. We appreciate your repeated business! Enjoy your new purchase!

December 05, 2019

Miriam was awesome . Miriam spent the time to show me three separate Highlanders and when we were done most of the our work was done. As I was out of state I did have to More

by albert.horn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
Dec 17, 2019 -

Toyota of Hackensack responded

Hi Albert! Thank you for your review! We are glad to hear that Miriam was able to assist in regards to your Highlander purchase! We appreciate your business! Enjoy your new Highlander!

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