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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,922 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,922 reviews

August 15, 2024

This dealership over charges for services and charges for work that is not preformed. Service manager is so rude. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Giordano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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August 14, 2024

I was happy with everything, except I left items in my trade in behind and under the seat. I called the dealer shortly after leaving to let them know and to put it aside for me as I would come back or pay More

by MIKERMB9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Paulo Almeida
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Toyota of Hackensack responded

With all due respect the dealership made every effort to assist you. Here are the facts 1. You never asked us to ship any items that were left in your truck, you asked us to ship a bedliner and we stated that we would not be able to have that done. 2. You requested that items within your trade in be put on the side for you. You did not provide us specifics as to the contents. We only removed the contents that were present in the truck. Those "missing" items were never present in the vehicle. 3. You approximately reside a little over 1 hour from the dealership us, not two hours which is mentioned in your review. Again, we were never asked to ship your items to you.

Aug 21, 2024 -

MIKERMB9 responded

I respectuflly disagree with this response. 1. I did over the phone ask the dealership if they could ship the items back to me and that I would pay the shipping and I was told "we don't do that". 2. I did request since they could not be mailed back that they be put aside as I would have to drive back and get them and I do have the text messages stating exactly where in the truck these items were left. I told the salesman and the dealership within an hour of leaving and yet some how these items went missing. I did explain to one of the departments exactly what was in the truck on the phone. 3. Yes I do not live physically that far but with traffic the ride was one and a half hours to the dealership and 2 hours back to be specific. Paid gas and tolls as well. It is my fault I left the items in the truck but I am just saying when customers spend this kind of money on vehicles that are very expensive these days, these types of events are not acceptable in my opinion and I would not buy from here again due to this. If it were my dealership I would pay attention to these details and take care of customers willing to make a purchase from their dealership.

August 13, 2024

Ana was very helpful ,patient and always reachable even when the process seemed like it was going haywire .She ensured that the sale was completed successfully until we got the car . Thank you Ana . Ki More

by murithi.james
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 13, 2024

Abi was amazing and made this a super easy process. Takes the stress out of buying cars. Great choices on used 4 Runner. More

by hs74
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Abi
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Aug 16, 2024 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Abby made the purchasing process super easy and stress free! That’s the best kind of purchase! We appreciate your business! Enjoy your 4Runner!!

August 13, 2024

Service was quicker this time around. I had a very good rep who made me feel valued More

by KEYON.MURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
3.0
This rating includes all reviews, with more weight given to recent reviews.
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August 12, 2024

I like the quick service, free shuttle for pickup & drop off, service center is better than their car sales department (past experience). More

by Akash
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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August 10, 2024

Paolo was wonderful patient, courteous went above and beyond. Exceptional service thru and thru- give him a raise! He deserves it!! Thank you!! More

by cookiehead83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 10, 2024

Great selection,very helpful, great service, prices are reasonable, treated with respect the staff and managers are willing to help you as much as they possible can. Overall great dealership. More

by jrexpinc
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Burgoyne
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August 10, 2024

Ana was very helpful and attentive. I appreciated her assistance in make my purchase today. More

by NJR54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 05, 2024

Exceptional service as always. Kept up to date on progress and when I could get car back. More

by PTAYLOR7278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
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