Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Greensboro
Greensboro, NC
983 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
983 Reviews of Toyota of Greensboro
February 28, 2010
I am not sure of what to say except that the service experience this time was as excellent as always. The serice department took the vehicle when I needed it done and the alignment was completed and th experience this time was as excellent as always. The serice department took the vehicle when I needed it done and the alignment was completed and the car was ready long before I really expected the job to be completed. As always, the work was excellent. More
by Orvin Shiflett
Employees Worked With
Dave Mingia
February 27, 2010
I've brought my Tacoma to this dealership tens of times over the last four years and have always had a great experience. Mostly, I work directly with Jorge and Robert and they do a great job on the custome over the last four years and have always had a great experience. Mostly, I work directly with Jorge and Robert and they do a great job on the customer service front. I'd highly recommend the service team at Rice Toyota. However, the dealership gets a point docked for the sales team. When I was looking for my Toyota, I went to Rice first and was - basically - blown off by the sales staff. Though I've done pretty well for myself during the last fifteen years of the internet "boom", I'm a pretty motley looking idiot - I don't try, and it shows. However, I treat all people the same in business, regardless of their outward appearance, and I expect the same. My experience was so bad trying to purchase a car at Rice Toyota, that I have purchased from Chapel Hill Toyota and Bob Dunn Subaru since my experience at Rice four years ago. Someday, I may give the sales team another shot at Rice, but I'm not there yet. However, that does not stop me from bringing my truck in to Rice for any work at all it needs. I also dealt with their body shop when I wanted a tow hitch installed. They were also great folks and did great work. So, big thumbs up for the service department - on both the customer service and labor sides - but, a thumbs down on the sales side. For now, anyway. More
by curmei
Employees Worked With
Jorge, Robert, Jennifer
February 27, 2010
My car was brought in for a recall and the repair was done quickly and efficiently. As soon as I drove up into the service bay, someone was there to help me and they were very friendly. They even checke done quickly and efficiently. As soon as I drove up into the service bay, someone was there to help me and they were very friendly. They even checked the air pressure in my tires as a favor to me. The lounge was spacious and comfortable and the wait wasn't very long. Overall, I was pleased with the customer service provided and would bring my car in again for oil changes, etc. More
by kyharper
Employees Worked With
Reid and two others whose names I didn't get
February 25, 2010
Good work...hated spending 145.19 for the 75k inspection Good work...hated spending 145.19 for the 75k inspection to actually only need an oil change BUT will consider ourselves fortunate..that only labor Good work...hated spending 145.19 for the 75k inspection to actually only need an oil change BUT will consider ourselves fortunate..that only labor of the inspection was needed. Our 2004 Highlander has been flawless and the VIN begins with "J" .[Built in Japan].so presumably it is not subject to all the recall issues.We will stay with her. If the day comes to trade ...will probably have to go to Honda CR-V.. new Highlander is too big now and do not like the RAV-4. Very sorry all of the recall attention and brand concern has come to Rice Toyota ..a good company..! Thank you for good reliable service since day one..! More
by annvaughn
Employees Worked With
Randall 93378
February 24, 2010
Randall was polite and professional. Car was in for routine oil-change and state inspection. Additional problem of car stuttering in second gear when held to a stationary speed mentioned. Cause of st routine oil-change and state inspection. Additional problem of car stuttering in second gear when held to a stationary speed mentioned. Cause of stuttering was determined and options to address is discussed. Follow up appointment has been set to deal with stuttering once required parts arrive. More
by cannapetta
Employees Worked With
Randall
February 24, 2010
Why service your car at Rice, because your business model to eliminate the hassle associated with car service lives up to your promise to deliver a simple, honest, and hassle free vehicle service experience. to eliminate the hassle associated with car service lives up to your promise to deliver a simple, honest, and hassle free vehicle service experience. This is business model is not only exempilfied by Robert Kane, but he go beyound this and adds that of being your friend. Robert's smile, friendship, professional knowledge and determination resolve makes Rice our dealer of choice. We have sent and will continue to send people to Robert for Rice service and vechile sales. More
by dpearcenc
Employees Worked With
Robert Kane
February 24, 2010
My overall experience was good. I had received an email coupon for a discount for service work. The service guy who helped me on Saturday was friendly, however, on many occasions I have not found this to coupon for a discount for service work. The service guy who helped me on Saturday was friendly, however, on many occasions I have not found this to be true. We initally came to Rice to buy this 2004 Camry and ended up buying thru Van York because the salesman we spoke to didn't seem to care if we bought a car or not. I saw him Saturday and he wasn't courteous enough to say hello. Sales is a difficult job, but making people feel at ease and welcomed shouldn't be so hard. I think we've bought 4 or 5 Toyotas over the years and I believe it is the service department that has kept us coming back. More
by wjackson
Employees Worked With
service dept.
February 24, 2010
I was appalled to discover the cost of a headlight (hid) for my 2005 Prius. I commend Reed for taking the initiative to check "after-market" headlights rather than simply installing the even more expensive for my 2005 Prius. I commend Reed for taking the initiative to check "after-market" headlights rather than simply installing the even more expensive Toyota brand in stock. He had NAPA deliver one at half the price, but still extremely expensive for an item I couldn't NOT have. This is not a dealership issue so much as a manufacturing issue, but I would hope Toyota will look at this in the future. It never occurred to me to ask about te cost of replacement items before purchasing the vehicle. Next time, I will. More
by Dale Walker
Employees Worked With
Reed Bradt
February 23, 2010
The visit was for a repair on a recall notice. Randall contacted me to set up the appointment and met me at the service center when I arrived. He sadi it would take approximately an hour to complete repai contacted me to set up the appointment and met me at the service center when I arrived. He sadi it would take approximately an hour to complete repairs and it did. He came into the waiting area to find me and let me know I was ready to go. I like the one-on-one customer service. More
by Danny Davis
Employees Worked With
Randall
February 23, 2010
We've been impressed with the quality of service at Rice, and will continue to have our cars serviced there. Your staff is always very professional, with a focus on our satisfaction. We've never had a prob and will continue to have our cars serviced there. Your staff is always very professional, with a focus on our satisfaction. We've never had a problem there, and do not expect one as we continue to do business with you. Thanks for your great support - and we look forward to more of the same in the future. More
by dustyca1
Employees Worked With
Various - and all have been extremely good to work with.
