Toyota of Greensboro

am writing to express my dissatisfaction with the service I received at Rice/Greensboro Toyota. I have been a loyal customer for over 35 years, buying and servicing several vehicles from them. Howeve service I received at Rice/Greensboro Toyota. I have been a loyal customer for over 35 years, buying and servicing several vehicles from them. However, my recent experience was very disappointing and frustrating. I had an appointment at 11am for an oil change and an alignment, but I did not get back home until 4pm. To make matters worse, when I got in my car, I noticed that my house key was missing from my key ring and my FOB was lying on the console. I asked the staff what happened to my key, but no one could give me a clear answer. They eventually found it on someone's desk, but the manager's only explanation was that my key ring must be faulty. This is unacceptable and unprofessional. I feel that my trust and privacy were violated by this incident. I expect better service and accountability from this dealership. I urge you to take this matter seriously and ensure that it does not happen again to me or any other customer. Please remove your keys from your key ring before service! More

I had a mixed experience with this dealership but very much appreciated Harold and his support during the process. 3 starts for Rice Toyota, 5 stars for Harold. much appreciated Harold and his support during the process. 3 starts for Rice Toyota, 5 stars for Harold. More

Jesse Meadows was extremely helpful in completing my car purchase. I live 3 1/2 hours from the dealership and Jesse made this experience seamless. Open communication, follow up, quick responses and flexibil purchase. I live 3 1/2 hours from the dealership and Jesse made this experience seamless. Open communication, follow up, quick responses and flexibility made the experience with Jesse top not. Leon Hugh was also extremely helpful and allowed me to purchase a car a state away. Thank you Jesse and Leon for making a process I was dreading one of the easiest and more pleasant experiences I have had. More

This is my second time buying with Toyota of Greensboro and once again could not have asked for a better experience. I got to work with Laura Coleman and she was beyond wonderful!! She would text me no mat and once again could not have asked for a better experience. I got to work with Laura Coleman and she was beyond wonderful!! She would text me no matter how many questions I asked for weeks. She is kind and professional and I will definitely want to work with her again in the future. Thank you Laura and Toyota of Greensboro!! More

I did an online purchase of a 2014 one owner Avalon Hybrid from Toyota of Greensboro. Sales manager Dylan Joyce is the best. His assistance, thoroughness, responsiveness, and due diligence were above a Hybrid from Toyota of Greensboro. Sales manager Dylan Joyce is the best. His assistance, thoroughness, responsiveness, and due diligence were above and beyond. His interaction with me regarding payment options, funds transfer, insurance binder, and vehicle transport were concise, complete, and timely. He is one to seek out if you are purchasing a vehicle from Toyota of Greensboro. T. Dover More

It very grateful work with Kevin Bunger he help me a lot got my new 2023 Trd off road premium lunar rock I just text me if is available and responds quickly and work with him. Finish the deal. Thank you. got my new 2023 Trd off road premium lunar rock I just text me if is available and responds quickly and work with him. Finish the deal. Thank you. God bless him all team. More

I liked how l was treated by salesman until time to make the deal . The next person that he was talking to was not friendly or helpful at all when l challenged what l wanted versus the offer that was made. the deal . The next person that he was talking to was not friendly or helpful at all when l challenged what l wanted versus the offer that was made. More

I recently purchased a new Toyota RAV4. Dylan Joyce was so helpful during the entire process and was extremely responsive to every question I had! Dylan Joyce was so helpful during the entire process and was extremely responsive to every question I had! More

Just purchased a 2019 F-150! Laura was my salesperson and she was great made sure I had everything I needed and I was in and out with in 2 hours with the keys to my new truck! Lo Laura was my salesperson and she was great made sure I had everything I needed and I was in and out with in 2 hours with the keys to my new truck! Love everyone at Toyota! More

If you want good customer service, DO NOT go to Toyota of Greensboro. My husband and I put down a deposit for a car and we’re given a delivery date - well that date kept getting pushed and pushed. Sales reps Greensboro. My husband and I put down a deposit for a car and we’re given a delivery date - well that date kept getting pushed and pushed. Sales reps left and no one even told us, we had to call to find out and get a new. They would tell us the car was at port then go back and say that it wasn’t and they didn’t know where it was. Mary Rice got involved (mind you, she is on the advisory board not the GM) and wasn’t willing to honor anything we had agreed to prior to the deposit. She gives women in authority a bad name. Since she wouldn’t honor what was agreed to, we pulled our deposit over 2.5 months after we put it down. Also, they wanted us to pay for the car sight unseen at the end of April - who does that??? Glad we didn’t give them any money. They are the worst place we’ve ever dealt with and will never do business with them again. They are rude and quite frankly, liars. Save yourself some trouble and just don’t even go there. More