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Toyota of Grand Rapids

Grand Rapids, MI

4.0
272 Reviews

2555 28th St SE

Grand Rapids, MI

49512

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272 Reviews of Toyota of Grand Rapids

February 08, 2022

It was a pleasant experience. I used the shuttle to go to work, and I was picked up and returned to the dealership once it was finished. More

by s.parker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Jones
Feb 22, 2022 -

Toyota of Grand Rapids responded

Thank you, Parker. We love to see that we've earned a great rating. We hope to see you again.

February 06, 2022

This dealership provides excellent service to the customers. The service center does quick and reliable work. This time the person who took my job was a very kind, active and reliable gentleman. I wi More

by rckhanal35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eldin Durmic (957)
Feb 22, 2022 -

Toyota of Grand Rapids responded

We appreciate the review, thank you!

February 01, 2022

Prompt courteous service. Had my car ready earlier than promised. Will definitely use them again More

by Skmclellan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Feb 22, 2022 -

Toyota of Grand Rapids responded

We love to see five stars - thank you!!!

January 26, 2022

Efficient, trustworthy and kind. The sales team work together and the chain is supportive. Kudos! More

by Joseph k
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin and Drew
Feb 22, 2022 -

Toyota of Grand Rapids responded

We greatly appreciate your feedback, thank you Joseph!

January 25, 2022

Great service nice people great atencion to the costumer I really recommend this dealership very satisfying More

by Lore900
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed mason
Feb 22, 2022 -

Toyota of Grand Rapids responded

Thank you so much, we love to see great reviews!

January 16, 2022

Good but oil change with an appt took 1.5 hours. Also, why would they need to get into the glove box for an oil change? More

by janwint
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon, don’t know who worked on it
Mar 14, 2022 -

Toyota of Grand Rapids responded

Thank you for your comments and we'll look into that and see what we can't do to provide a better experience over-all. We appreciate your candor and you are welcome to call me if I can be of any assistance to you @ 616.935.6820. Thank you again, Amy

Mar 15, 2022 -

Toyota of Grand Rapids responded

I did a little research and the service technician was most likely looking for your owners manual in the glove box to record the service. If you'd prefer they did not do that in the future, please let me know and I'll put a note in your file to that effect. Thank you again for your input, we do appreciate the opportunity to provide a better experience in the future!

January 15, 2022

Not a great experience at this store , it seems they are least bothered to address your concerns not returning back to them More

by Taha.syed02
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Spencer
Feb 22, 2022 -

Toyota of Grand Rapids responded

This is not the experience we wish you to have. If you'd like to share some details with me, I would love the opportunity to learn and improve. Thank you, Amy @616.935.6820.

January 13, 2022

Excellent work in a short time. Fasted service for any of my cars. Good explanation of services done. More

by R17P54@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service person
Mar 14, 2022 -

Toyota of Grand Rapids responded

We love to see five stars, thank you very much!

January 11, 2022

Work was done quickly and done well. Very friendly service person, waiting area was clean and quiet. More

by patricia616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asst mgr service writers?
Mar 15, 2022 -

Toyota of Grand Rapids responded

Thank you so much for the great review!

January 11, 2022

It is clean, well-run, secure and comfortable. The staff is personable and willing to answer my questions not related to the service I was there for. More

by mkingmae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon Stone
Mar 15, 2022 -

Toyota of Grand Rapids responded

We love to see five stars, thank you!

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