Toyota of Downtown L.A. - Service Center

Excelente servicio, me explicó muy bien los detalles que tenia mi carro y me dio las mejores opciones, excelente servicio tenia mi carro y me dio las mejores opciones, excelente servicio More

This is the second time I get Gary and he is honestly the best. He has great customer service, very nice and helpful. He goes above and beyond. I had an issue with my car and he looked up to see if I had war best. He has great customer service, very nice and helpful. He goes above and beyond. I had an issue with my car and he looked up to see if I had warranty and I did which I had completely but he figured that out before reaching out to me with the issue. Highly recommend. More

Carlos has helped me both times I have had my car serviced here and he is always very helpful, answers all my questions. Thank you! serviced here and he is always very helpful, answers all my questions. Thank you! More

The service sucks it took them more than 4 hours to do a normal service. plus they denied the Uber to take me home because I was doing a normal service on my car and a week before my wife went to do a servi normal service. plus they denied the Uber to take me home because I was doing a normal service on my car and a week before my wife went to do a service as well the same service and they offered an Uber to get home I think it’s racism’s More

Friendly and professional. Really good communication throughout the entire repair process. Ability to pay before pick up is a big time saver. Really good communication throughout the entire repair process. Ability to pay before pick up is a big time saver. More

Great Service. Jimmie took care of my vehicle and kept me updated. Definitely coming back to Downtown L.A. Toyota. Jimmie took care of my vehicle and kept me updated. Definitely coming back to Downtown L.A. Toyota. More

Excelente servicio recomendadisimo grasias por la ayuda los vemos pronto 10 de 10 su atencion los vemos pronto 10 de 10 su atencion More

I've had at least two bad experiences here. The first time, well, after factory oil change promotion ends they sell you the oil change for around 300 dollars for two years. And I noticed that t The first time, well, after factory oil change promotion ends they sell you the oil change for around 300 dollars for two years. And I noticed that the oil light would go off sooner after they sold me the extension. The light never went off before the 10K miles recommended by the factory. The dealer has the ability to change that setting and make make the light go off at 6K miles, prompting an oil change. The second time was when I schedule my oil change at 3pm. I learned that you don't want to schedule anything that late. All employees seemed to be in a rush, just trying to get every customer out. No smiles, no courtesies, heck they even forgot to change the sticker that tells you the next oil change on the windshield. If they didn't change that I wonder if they even change the engine oil. Now I am certain that they did NOT top off any other fluids, I even took pictures and sent them to the dealer, they just said sorry. The other thing they didn't provide and I think it's very important, is the multipoint inspection. The guys who deliver the vehicle was just making up stuff and typing in the notes cause it was almost time to close. I mean why even offer appointments at 3 pm if they are going to be providing such a horrible service. Anyway, it's too bad I paid for the service extension and too bad it's the closest dealer in DTLA. Definitely not recommending it to friend and family. More

This is the third time my valve stems for my tires came up missing they’re Toyota valve stems up missing they’re Toyota valve stems More

Gracias por haber trabajado muy bien en mi Toyota siena 2015 le agradezco mucho y nuevamente gracias Jimmie God bless you. 2015 le agradezco mucho y nuevamente gracias Jimmie God bless you. More