Toyota of Downtown L.A. - Service Center

Took a little long to get my car back, but had a rental for the time being. He was very helpful and explained everything very well to me. Overall happy with the customer service. Thank you. for the time being. He was very helpful and explained everything very well to me. Overall happy with the customer service. Thank you. More

Mel is friendly, communicative, helpful, and understanding. With him, I am able to get my service done in a reasonable amount of time. He has been my service advisor multiple times and it has be understanding. With him, I am able to get my service done in a reasonable amount of time. He has been my service advisor multiple times and it has been a good experience each time. Mel is the best!! More

Maria kept me informed the whole time my truck was in service. She went above and beyond for me. I will continue to come back to toyota or dtla because of her. Thank you Maria for giving me a stress free service. She went above and beyond for me. I will continue to come back to toyota or dtla because of her. Thank you Maria for giving me a stress free experience. More

I really appreciate clear and quick service. It really make me coming back here if I have another issue again. Thank you very much Gray It really make me coming back here if I have another issue again. Thank you very much Gray More

Muy mal servicio e irresponsable dañaron una parte de mi vehículo y no quiso responder y aparte me dejaron un desorden en mi vehículo q yo no tenia trate de q me solucionaran pero dijo q no habían tocado es vehículo y no quiso responder y aparte me dejaron un desorden en mi vehículo q yo no tenia trate de q me solucionaran pero dijo q no habían tocado esa pieza el señor Alex no es nada profesional para atender a los clientes More

long time waiting to be serve. too slow..When i cameback. car was ready. I was help nicely on the paperwork. . too slow..When i cameback. car was ready. I was help nicely on the paperwork. . More

Maria went above and beyond with my car. I had it towed from Beverly hills Lexus because they were closed for Labor Day holiday and told me they couldn’t help. Instead of showing me the doo I had it towed from Beverly hills Lexus because they were closed for Labor Day holiday and told me they couldn’t help. Instead of showing me the door, she understood the severity of my situation and did her best to help even though I drive a Lexus (I bought it there!). Thanks Maria you are very nice! More

Eventhough i went back a second time. My car was fixed and no problems have come up. Maria was super helpful and assured me my car would get fixed. Thank you. ! My car was fixed and no problems have come up. Maria was super helpful and assured me my car would get fixed. Thank you. ! More

Excelente servicio, me explicó muy bien los detalles que tenia mi carro y me dio las mejores opciones, excelente servicio tenia mi carro y me dio las mejores opciones, excelente servicio More

This is the second time I get Gary and he is honestly the best. He has great customer service, very nice and helpful. He goes above and beyond. I had an issue with my car and he looked up to see if I had war best. He has great customer service, very nice and helpful. He goes above and beyond. I had an issue with my car and he looked up to see if I had warranty and I did which I had completely but he figured that out before reaching out to me with the issue. Highly recommend. More