Toyota of Downtown L.A. - Service Center

INCREDIBLY BAD SERVICE !!! Had my AC/Power steering INCREDIBLY BAD SERVICE !!! Had my AC/Power steering belt and front brake pads replaced. It is a completely standard service that took a total of 3 h INCREDIBLY BAD SERVICE !!! Had my AC/Power steering belt and front brake pads replaced. It is a completely standard service that took a total of 3 hours, while it should have taken 1 hour at most. After I got my car back, I heard a strange noise coming from the front, so I went back to the dealership and asked them to check it again. They explained to me there was no problem and I they couldn't hear or see anything, ignoring my requests. Over the next two days the noise became louder and louder, when finally I discovered the lug nut was completely unscrewed. I called the dealership again and they seemed not to care, they talked to me in a condescending tone and send me away after tightening the single lug nut and acting like it wasn't a big deal. I spend a high amount of money on their service and didn't expect them to take it so irresponsibly especially since the front wheel could have separated at HWY speeds and much worse things could have happened. More

I was out of town and ended up in a toyota dealer located in downtown Los Angeles, big mistake. It was a rainy day and I needed to fix my brakes, until that day I had always trusted Toyota dealers. Always to in downtown Los Angeles, big mistake. It was a rainy day and I needed to fix my brakes, until that day I had always trusted Toyota dealers. Always took my car in to get quality service until this day. I walked in they were friendly, they were going to check my truck, spoke to them over the phone agreed they were going to fix my brakes for $150 we agreed big mistake always get it in writting. Next day went to pick up my Tundra, when I got my bill it was almost $300. I almost had a heart attack $300 for front brakes it is ridiculous. I argued with marco and told him that, what type of business they were running, I am very disappointed after so many years of using Toyota dealer. What upsets me is that he should of told me the truth of the cost of the brakes since the beginning. I wouldnt of minded, what bothers me is the fact that he lied. I ended up paying $200, which was alright I guess but I am very disappointed with Toyota dealer. Especially right now that the car industries are doing so bad. I was thinking of buying a toyota sienna for my wife for christmas, but not anymore. I think im turning to Nissan. More