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Toyota of Downtown L.A. - Service Center
Los Angeles, CA
644 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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644 Reviews of Toyota of Downtown L.A. - Service Center
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April 24, 2019
Upfront and honest Mike is awesome. He's the type of guy that if he doesn't know the answer to your question, he'll find the person who does and will get you an answer. Mike is awesome. He's the type of guy that if he doesn't know the answer to your question, he'll find the person who does and will get you an answer. Great guy to work with and he's super easy going. Really easy to setup an appointment through Mike as well. More
by djtoken1981
Employees Worked With
Michael Briseno
April 19, 2019
Highly recommended by a long time and loyal customer!!! As I arrived early one Tuesday morning for my 6:45 service appointment at Toyota Central, I was surprised to see a long line of cars ahead of me. I f As I arrived early one Tuesday morning for my 6:45 service appointment at Toyota Central, I was surprised to see a long line of cars ahead of me. I felt a little anxious knowing not only that it was already 6:40, but also realizing that I had to be at work by 7:30. After waiting for about 2 minutes, one of the Toyota employees spotted me and gestured me to go to the adjacent line beside the cars that were in line waiting. I told the Toyota employee that I was there for my 6:45 appointment and that my service adviser was Briseño. He then informed me that he would go let Briseño know that I had arrived to get my car serviced. During that time, I was also greeted by Ms. Luz Reyes and literally felt a sense that everything was going to be alright and almost instantaneously refocused my attention from worrying about whether I would be getting to work late to looking forward to having another pleasant experience with the great people at Toyota Central. After a few minutes, Briseño greeted me and immediately took my information, then proceeded to schedule me to have Lyft drive me to work. Amazingly, I got to work on time and throughout the day Briseño kept be informed about the status of my car as it was being serviced until it was finally fixed. He then made arrangements to have Lyft pick me up from work so I could get the ride back to Toyota DT. While riding back to work, I thought about how happy and satisfied I was to receive the attention, experience the friendliness, professionalism, and see the efficiency demonstrated by Briseño and from all the members of the Toyota team that I interacted with, such as Delia (the cashier) and Jessica (whom I saw under the umbrella when I gave the paperwork to pick up my car). Whenever there is a need to get my car serviced at Toyota Central, I always look forward to seeing the great people there and for making me feel like part of their family. If I could, I would vote for the Toyota DT team as the best in Southern California!!! More
by KruzeKtrlOne
Employees Worked With
Luz Reyes, Delia (the cashier), and Jessica (under the umbrella, Lenin Calero, Michael Briseno
April 08, 2019
Excellent Customer Service Mike is very friendly and attentive. He helped me two times. First time, I came to DTLA Toyota. Mike made sure my car is taken care of from a battery Mike is very friendly and attentive. He helped me two times. First time, I came to DTLA Toyota. Mike made sure my car is taken care of from a battery that was replace in my car maintenance in Cerritos Toyota that was not working properly. Mike helped my battery to get replaced with a new one. Second time, I just got my car maintenance of 30,000 miles and it was very convenient because I drop off my car at 6:15 a.m. and got to work on time. Went to pick up my car on my lunch break. Lift services was facilitated. Mike took care of my needs in times where other dealerships do not accept car maintenance without an appointment. Thank you so much Mike. More
by Cecilia
Employees Worked With
Michael Briseno
April 04, 2019
super satisfactory service! I am so glad to have found this service department. Since moving to SoCal, I've tried many service departments and this has by far been the best. Orig I am so glad to have found this service department. Since moving to SoCal, I've tried many service departments and this has by far been the best. Originally from the Mid-West, I value when businesses value not only the quality of their work, but the quality of the interaction with their customers. I was surprised to find this in Downtown LA of all places-- but now there is no where else I'd rather take my Prius to get serviced. My interactions with Michael Briseno have been most delightful and he has always done a wonderful job of making sure my Prius up to speed in all that in needs to be, and he keeps me up to speed during the process. Thanks Mike and Toyota of Downtown LA for all that you do! See you in another 5,000 miles! More
by heliumjones
Employees Worked With
Michael Briseno
April 01, 2019
great service Mike is a very courteous and professional. Very friendly and professional. The service was outstanding.very professional very friendly person eager Mike is a very courteous and professional. Very friendly and professional. The service was outstanding.very professional very friendly person eager to help.i would highly recommend this dealership More
by hlapik
Employees Worked With
Michael Briseno
March 10, 2019
Wonderful Service Advisor I brought my Certified pre-owned Toyota Camry 2016 in for maintenance on Friday. Lauren assisted me with any questions I had. She made sure to double- I brought my Certified pre-owned Toyota Camry 2016 in for maintenance on Friday. Lauren assisted me with any questions I had. She made sure to double-check with other staff to make sure I received honest answers to my questions. I recommend her because she is patient, diligent and a sincere personality. I will definitely work with her when visiting for maintenance every 5 to 6 months More
by YHarris
Employees Worked With
Lauren Whipp, Service Advisor
February 13, 2019
WARRANTY IS A SCAM! Went to Toyota of downtown to use my warranty for my tire on Monday, February 11th, 2019. They told me that the warranty would cover the rim and tire Went to Toyota of downtown to use my warranty for my tire on Monday, February 11th, 2019. They told me that the warranty would cover the rim and tire. Despite the fact that I had purchased my tire at a different location and asked me to come in on Wedneday 6:30 am 2/13/19. So I did, after waiting for 3 hours they finally came up to me to say that the tire has not been delivered and that I would have to come back a different day. I explained that it was unsafe to drive in a spare tire in the rain and they suggested for me to get a rental. They wanted to charge me full price for the rental and got them to split the price leaving me to pay $15.00. Once I was at work I got a phone call saying that I would be charged $375 dollars because my warranty wouldn't cover my sensor. I feel that this completely unfair. Nothing was said on Monday when I went in. Infact, I was told that the warranty would cover the entire price and they slowly started adding more and more to my bill. If you buy a car from them make sure you get your money worth More
by NoemiL
Employees Worked With
Other Employees :
Jimmy Choi, Brandon Graham, John Castro, Christopher Cokonis, Richard Natividad, Roger Omine
December 07, 2018
Straight forward, hears you out, does his homework Mike is cool and makes the service on your car a breeze. I had some concerns with my transmission and he got on the line with a tech right away and g Mike is cool and makes the service on your car a breeze. I had some concerns with my transmission and he got on the line with a tech right away and got the solution figured out in a few min. He was upfront with any potential costs and is always open to any questions you might have. Thanks bro! More
by djtoken1981
Employees Worked With
Michael Briseno
December 06, 2018
Took gross advantage of me financially I came to the dealership, which is close to my university, after my 2002 Toyota Hylander started making an odd noise. I thought I just needed an oil c I came to the dealership, which is close to my university, after my 2002 Toyota Hylander started making an odd noise. I thought I just needed an oil change so I took it to the dealership where they then told me they would charge me $125 to check the car. I figured that was fine, as the cost would go towards the repairs. John (I do not know his last name) at the dealership was very friendly, but his price assessment was ridiculous. He told me that my muffler had IRREPARABLE damage that would cost $2,500! Since the car is so old, I certainly did not want to pay that hefty price because there are likely to be more costs with the car later down the line. So, I got a second opinion at Rod's Auto Tech and they told me that the car could in fact be REPAIRED for just $220. That is 10% of the price. I will never, ever go back to the dealership and am appalled by their service. More
by seatownsarah
Verified CustomerEmployees Worked With
John Castro
December 06, 2018
GREAT SERVICE , FRIENDLY PEOPLE, EXCEPTIONAL WORK AND DETAIL wENT FOR A SERVICE AND FOUND OUT MY CAR HAD A RECALL, THEY PROVIDED ME WITH RENTAL AND CONTACTED ME ALL THRU THE REPAIRS WITH UPDATES AND STATUS. d wENT FOR A SERVICE AND FOUND OUT MY CAR HAD A RECALL, THEY PROVIDED ME WITH RENTAL AND CONTACTED ME ALL THRU THE REPAIRS WITH UPDATES AND STATUS. dID NOT HAVE TO WAIT AT ALL. More
by aldeg3511
Employees Worked With
Other Employees :
aLBERT gONZALEZ, Christopher Cokonis, Roger Omine
