Toyota of Downtown L.A. - Service Center

Gary was extremely helpful with the service of my car! He answered all my questions and made everything very understandable, not to mention was very kind and professional. I will be coming back to work wi He answered all my questions and made everything very understandable, not to mention was very kind and professional. I will be coming back to work with him in the future! More

Mr. Alvarado was very reassuring. I was worried that the harm that I did to my car was serious and he assured me that it wasn't. harm that I did to my car was serious and he assured me that it wasn't. More

Great service advisor, very informative. Explains thoroughly, great communication skills and reliable. Will definitely recommend. Explains thoroughly, great communication skills and reliable. Will definitely recommend. More

Jimmie S. helped me with my car maintenance and tire warranty. He listened to my concerns and met all my expectations! Thank you! helped me with my car maintenance and tire warranty. He listened to my concerns and met all my expectations! Thank you! More

Thank you Abraham for taking care of my Toyota Corolla today in his first 5,000 Miles maintenance, you were very helpful providing all the information and the process. Thank you today in his first 5,000 Miles maintenance, you were very helpful providing all the information and the process. Thank you More

Definitely a better experience than my last visit. Kept me updated during and after diagnosis. Kept me updated during and after diagnosis. More

Very clean well respected helping workers hard working employees didn't have to wait to long very satisfied with the service and the Alex address me So Thank you employees didn't have to wait to long very satisfied with the service and the Alex address me So Thank you More

Angel was really helpful and he explained everything really cleared to me it was my first time doing a car service at toyota and helped me alot thank you. really cleared to me it was my first time doing a car service at toyota and helped me alot thank you. More

Me ayudo mucho en todo. Le agradezco por toda su ayuda. El es buen trabajador para Toyota. Le agradezco por toda su ayuda. El es buen trabajador para Toyota. More

I took my car in for second key recall and after waiting in car like for almost 1 hour waiting to be helped, despite having an appointment, shimmy was very nice and helpful. Even set up Lyft ride for me as in car like for almost 1 hour waiting to be helped, despite having an appointment, shimmy was very nice and helpful. Even set up Lyft ride for me as it would be too long if a wait for me to stay. Ultimately car was ready sooner than promised but when I returned Jimmy asked if I had gone through 3rd part my vendor or dealer directly to set my appointment. I advised I had called dealer directly, seevice dept on Friday 9/1 and confirmed with Danny that my car was eligible for the recall and he transferred me to the appointment desk where a girl I soooke to told me I had to set appointment because the key had to be ordered. We set for Friday 9/8/23. Jimmy advised they key had not been ordered and so in order to help me he was able to provide me with 2nd key from another customer who had appointment. Ext day and ordered a new one for him. I appreciated his quick thinking to help me and avoid such a loss of time for me. But I do feel that other workers need to be aware to keep up there end of the work so things like this don’t happen as any customer would be extremely upset at losing day of work to deal with it and then not even be helped as expected. Thank you Jimmy for all your professionalism and going out of your way to help me. More