Toyota of Downtown L.A. - Service Center

Kindness I get very nervous with car issues. Mr Briseno treated me with kindness and respect. He made dealing with car repairs as effortless as possible. I tru I get very nervous with car issues. Mr Briseno treated me with kindness and respect. He made dealing with car repairs as effortless as possible. I truly appreciate him. More

Thank you for taking care of my car i appreciate your service and how courteous and caring you are towards your clients you really took care of me good price a for taking care of my car i appreciate your service and how courteous and caring you are towards your clients you really took care of me good price and good parts. More

Great service Michael Briseno was beyond helpful. Provided great customer service. I will definitely go back for other services. Thank you very much, will be back a Michael Briseno was beyond helpful. Provided great customer service. I will definitely go back for other services. Thank you very much, will be back again More

Top notch service advisor Mike went above and beyond the normal call of a service advisor for me when. He was honest with me about what needed to be done and helped make sure Mike went above and beyond the normal call of a service advisor for me when. He was honest with me about what needed to be done and helped make sure it was taken care of within my budget as well. Honest service and with personal care. More

Best Customer Service I’ve Ever Had at a Dealership Mike makes the customer feel like you’re his number one priority at all times. Attentive, eager, cost-effective, understanding, empathetic, even knows Mike makes the customer feel like you’re his number one priority at all times. Attentive, eager, cost-effective, understanding, empathetic, even knows how to make the system work in your favor. Can’t recommend him highly enough. More

Excellent Service*** It's always a pleasure to work with Mike, very honest and offers a great service every time I bring my truck for in. He goes way beyond to make sure It's always a pleasure to work with Mike, very honest and offers a great service every time I bring my truck for in. He goes way beyond to make sure you're satisfied with the work done and checks in with you the following day. This is what i call great customer service and a satisfied customer!!! keep up the good work Mike and team !! I'll definitely recommend this dealer to all Toyota owners friends and family!! More

Great Customer Serice I recently took my car in because my check engine late was on. Mike Briseno was very helpful. He took care of my needs and always called me regarding I recently took my car in because my check engine late was on. Mike Briseno was very helpful. He took care of my needs and always called me regarding the status of my car. A rental was provided so that my daily needs were not interrupted without the use of my car. I recommend anyone that is going to Toyota of DTLA for car service to see Mike. Great advisor and even better customer service. Thank you Mike More

Excellent service This dealership is great overall, the customer service is amazing everyone is very friendly and kind. Michael briseno was great not only his service b This dealership is great overall, the customer service is amazing everyone is very friendly and kind. Michael briseno was great not only his service but also his customer engagement, even though it was very early in the morning he was very happy about helping me out with the service of my car. He is truly amazing and I would definitely recommend his service!!! More

Service for recall notice So glad to have discovered this location. Mike was there from start to finish. Personable and informative. Next time I have any issues I will definite So glad to have discovered this location. Mike was there from start to finish. Personable and informative. Next time I have any issues I will definitely be coming back. The free Lyft service was a huge plus! More

Exceptional Service! All I can say is Mike is my hero! I was headed out for vacation, car wasn't running as smooth, fortunately I went to DTLA TOYOTA dealership, no appoin All I can say is Mike is my hero! I was headed out for vacation, car wasn't running as smooth, fortunately I went to DTLA TOYOTA dealership, no appointment, was seen in 10 min, ended up needing transmission work. But because of MIKE'S EXCEPTIONAL SERVICE was able to leave with an awesome rental, payment plan for this truly unforeseen expense and a huge relief that I was still able to go on my much needed mini getaway! Way to go Mike! More