Toyota of Downtown L.A. - Service Center

Johnathan Lopez Camacho has been excellent with his costumer service. This is the second time he gets my car serviced and has been beyond amazing! costumer service. This is the second time he gets my car serviced and has been beyond amazing! More

Though the Service Department at Toyota of DowntownLA is currently experiencing serious communication problems, it was great to have Dwayne as my service representative. He is smart and understands the mean currently experiencing serious communication problems, it was great to have Dwayne as my service representative. He is smart and understands the meaning of “Customer Care.” Response and follow through work for me! More

Took my Prius Prime for service yesterday and was so pleased with the service. The process was pain free and super efficient. Norma Lopez took care of me from the moment I arrived and walk me through th pleased with the service. The process was pain free and super efficient. Norma Lopez took care of me from the moment I arrived and walk me through the process. She promised to have my car ready in 2 hours and she did it in less than that. High end level customer service. Thanks Norma. More

Well organized, good employees with the experience to help customers respectfully until Customer is satisfied. help customers respectfully until Customer is satisfied. More

In the 8 years I've been a loyal customer of Toyota (I've bought 3 new cars), I have avoided the DTLA dealer for it's bad reputation. Since Covid, I decided to visit this dealership for service because of it bought 3 new cars), I have avoided the DTLA dealer for it's bad reputation. Since Covid, I decided to visit this dealership for service because of its location. My first visit was 8 months ago when I visited without an appointment to complete multiple services on my car. In that occasion, I drove in and out within 3 hours. Even though I've had service completed in half that time in Glendale, I felt satisfied with the experience because of time efficiency, clear expectations, and customer service. For that reason, I decided to make an appointment for an oil change on Tuesday, but now I completely regret bringing my business to this dealership. This has been the only time that I have been disappointed with Toyota. To begin, I made an appointment, but when I drove into the service department I was not asked if I had one. Since appointments are always pushed as 'best option to avoid wait', I was confused as why the only question was "what are you in for?" After I answered "simple oil change", the greeter asked me to move to the left lane and placed a number on top of car. After waiting for about 20 minutes and having other cars who came after us be helped, we where approached by a service advisor. I understand that it's a business and they might choose to help customers in order of possible sales (be it service items or new car/trade in), but a time expectancy or even an acknowledgement would have been greatly appreciated. Neither where done! We informed advisor, Dwayne, we needed only an oil change, but where offered other services. After declining additional services, we informed him of our time crunch and his response was "car will be ready around 4-4:30 PM". I decided to stay because it was 1:50 PM. Once he handed us paperwork, I noticed the promised time said 'waiter'. I decided to verbally confirm 4:30 PM, which he then agreed. When 4:30 PM arrived, my husband inquired time expectancy with another advisor and she stated "they have not started on the car, it will be another 30 minutes". At this point, frustration is inevitable. My husband asked for the manager's business card from the associate. She approached manager, Ricardo Rodriguez, to ask for card directly from him, so he was aware of my husband's request. At 4:56 PM, I received a text message asking, "running behind, can we have until 5:45 PM?" At 5:45 PM, we decided to stand outside next to the service advisors desks. It wasn't until 6:01 PM, I received a text message stating car was ready. My husband received documents and made payment with cashier, Olga, at 6:02 PM. At this point, we noticed Ricardo was available, so we approached him. My husband asked him politely, "why does it take more than 4 hours for an oil change?" His response was that they are short staffed. Ricardo stated it was a group of 12 and he had only about half that day. My response was "if that is the case, why doesn't the dealership reduce or limit appointments or walk ins?" In response I received, "the appointment service is run through a 3rd party and it would take 24 hours for openings to be changed." Our civil conversation went on for about 5 minutes, but it seemed as our concerns weren't important because we received shrugs, no apologies, or affirmations of future changes. Finally, a few minutes short from 5 hours, we were leaving the dealership. Overall, besides the friendly and efficient cashier, nothing from the greeting to the management response had a positive impact. If this was a public service business I would understand the excessive wait, but I'm a paying customer in a profit corporation. Our frustration with this experience could have been avoided with an associate acknowledgement and a time expectancy provided from the start. If staffing issues and other information were provided at the beginning, we could have made a decision to wait or not. I had been contemplating selling or trading in this car with Toyota, but with such inconsiderate customer service I rather move on to other options. More

Thank you Mr. Anaya for all your help you did an amazing job and was very helpful. Great costumer service job and was very helpful. Great costumer service More

I took my Toyota RAV4 2019 in for service maintenance, and also a recall. Maria Arroyo was my service advisor, she was very nice personable, and listen to what my concerns were. Ricardo the manger I belie and also a recall. Maria Arroyo was my service advisor, she was very nice personable, and listen to what my concerns were. Ricardo the manger I believe that's who he was was very helpful with and issue that I had with my passenger window, he helped me even though the damage was not due to them. Good service!! Prompt service!!!!! . More

Helpful person very communicate helpfulness very respectful person good .service good place, on time great job was performed on my car good price on my repairs respectful person good .service good place, on time great job was performed on my car good price on my repairs More

I love the service department. They do an excellent job. The dealership though overall has a big problem. They love to ask everyone scheduling an oil change to trade in their car for a new one. It wouldn’t The dealership though overall has a big problem. They love to ask everyone scheduling an oil change to trade in their car for a new one. It wouldn’t be a big deal if there was a way to opt out. My first oil change on my new Rav4 covered under the Toyota care package and these people left two voicemails, multiple texts and emails. On my first oil change. It’s the definition of insanity. And again there’s no way to opt out of the unnecessary spam and aggravation. If the service department wasn’t the best I’d go elsewhere to avoid the nonsense from the sales department. More

I brought my truck in for service and I'm very pleased with the service I received they did a good job. I'm satisfied. with the service I received they did a good job. I'm satisfied. More