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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.6
642 Reviews

642 Reviews of Toyota of Downtown L.A. - Service Center

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January 14, 2022

The service was really great and the representative was very helpful with my car needs. More

by jennyg2195
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delia Herrera-Garcia
Jan 19, 2022 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 11, 2022

When it come to service I downtown Toyota is one of the best I recommend it to anyone that needed a service on their cars. More

by dproeuk@aol.com
Recommend Dealer
Yes
Employees Worked With
VINCENT.
Jan 13, 2022 -

Toyota of Downtown L.A. responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

December 18, 2021

Very professional staff. Everything on time as promised. Courteous and very professional staff. Vincent Dinh and his coworkers treated us very well . Im pleased to have my cars serviced at Toyota of Downtow More

by Colombian29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Dinh
Dec 21, 2021 -

Toyota of Downtown L.A. responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Vincent and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

December 10, 2021

I’m disappointed in the sales person that helped me at Toyota. I was there to service my Corolla that I have been having almost 2 years. I don’t understand why car dealerships are so eager to buy your car More

by MsTiffany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryanw, Jimmy Choi, Roger Omine
Dec 10, 2021 -

MsTiffany responded

Typo…and then offered Me another car that had low mikes but other issues as I drive it.

Dec 14, 2021 -

Toyota of Downtown L.A. responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your experience.

December 05, 2021

Jonathan Lopez, is my exceptional service agent. He made sure I got a rental car secured for my appointment and checked on me when I didn’t return the next day after he made a few calls. I was called away More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez
Dec 07, 2021 -

Toyota of Downtown L.A. responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, David Shin - General Sales Manager - dshin@dtlamotors.com

November 18, 2021

Took my Prius Prime for service and again, so pleased with the service. The process was pain free and super efficient. John took care of me from the moment I arrived and walk me through the process. He p More

by jadeoculam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Joao
Nov 22, 2021 -

Toyota of Downtown L.A. responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

November 17, 2021

Dwayne is a SUPER STAR! Incredibly efficient, smart, and helpful. The Best employee at Toyota!!! More

by Sheridan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Harris
Nov 18, 2021 -

Toyota of Downtown L.A. responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

November 16, 2021

Excellent employee’s works hard to get the job done I love Toyota the best. More

by Antman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Toyota of Downtown L.A. responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

November 13, 2021

John Kim from service provided excellent customer service! Highly recommend everyone to Toyota of Downtown LA. More

by paul.jung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
Nov 16, 2021 -

Toyota of Downtown L.A. responded

Thank you for taking the time to write this review. We are pleased to hear that John was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

November 01, 2021

Customer service was excellent Alex Anaya was friendly and very helpful definitely I recommend toyota of downtown! More

by Acostac29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Toyota of Downtown L.A. responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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