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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.6
642 Reviews

642 Reviews of Toyota of Downtown L.A. - Service Center

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February 25, 2022

In the 20 plus years they've been servicing my car, I've never been disappointed. Their service department is impeccable. More

by paulkempf
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Toyota of Downtown L.A. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 16, 2022

Gary is the best service advisor in town. He is precise and punctual. Thanks, Gary! More

by phillipgerard75
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Toyota of Downtown L.A. responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 05, 2022

Gary Kamoshida was knowledgeable and reliable. I trust his advice. He’s the reason I return to Downtown Toyota. More

by Ejmail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Toyota of Downtown L.A. responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 02, 2022

Excelente servicio. Personal muy amable Gracias a todo Excelente servicio. Personal muy amable Gracias a todo el equipo que trabaja en Toyota Of Downtown! More

by Yolanda Rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcos Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco Alvarado, Lenin Calero, Michael Briseno, John Castro
Feb 04, 2022 -

Toyota of Downtown L.A. responded

¡Gracias por dejarnos esta excelente evaluacion! Nos agrada saber que fuimos de gran ayuda durante su reciente visita con nosotros. Esperamos verlo en un cercano futuro ¡Cuídese! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 01, 2022

Toyota DTLA is amazing! Been a customer since 2019 and plan on using them forever. Just got my 2022 and the first service was a breeze as always, Delia was on top of it the moment I drove up. Thank you To More

by Candice Pence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delia Herrera Garcia
Feb 03, 2022 -

Toyota of Downtown L.A. responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 30, 2022

Car Advisor Dwayne Harris really took good care of me and my car. He was patient with my questions, friendly, and professional. This was my first time working with him and at the end of the day, I felt I cou More

by Ro Sez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Harris
Feb 01, 2022 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 27, 2022

Joao Kim was really nice it was my first time there I was really happy great customer service More

by Iliana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joao kim
Jan 28, 2022 -

Toyota of Downtown L.A. responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 25, 2022

Very good service and Maria arroyos was very professional and exceptional thank you I’ll be come back for my next car service. More

by Kikedelgado12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Toyota of Downtown L.A. responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

January 23, 2022

Gary Kamoshida at DTLA assisted me promptly, very well for my car maintenance. He gave me a ride home & back to Toyota to pick up my car when ready. Thank you very much. GC 🙂 More

by GC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Toyota of Downtown L.A. responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, David Shin - General Sales Manager - dshin@dtlamotors.com

January 20, 2022

Jacky Hercules. Is a real pleasant person you you guys have in the service department. I wish. All your employees were that kind& Courteous I would definitely come back to have my cars with DTLA More

by heribertogmartinez7
Recommend Dealer
Yes
Employees Worked With
Jackeline Hercules
Jan 24, 2022 -

Toyota of Downtown L.A. responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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