Toyota of Downtown L.A. - Service Center

A customer for 35 years, I've been unfailingly impressed with the quality of its service and the reliability of its staff. We've been through some adventurers together, and my confidence in their expertise with the quality of its service and the reliability of its staff. We've been through some adventurers together, and my confidence in their expertise and integrity has never once been misplaced. My service representative Gary is the best. I would trust him with my life (and when you think about it, that's actually what I'm doing). More

Muy buena atención, con conciencia y amabilidad, sabe resolver las dudas que uno tiene y dan ayuda si ellos pueden resolver las dudas que uno tiene y dan ayuda si ellos pueden More

I was very impressed with the efficiency of the Service staff, especially Vincent Dinh. He was courteous and friendly and very helpful with having my tire changed. I am a very happy customer! staff, especially Vincent Dinh. He was courteous and friendly and very helpful with having my tire changed. I am a very happy customer! More

The wait was long but Jacqueline H. was very nice and knowledgeable. She understood the problem i thought my car had. was very nice and knowledgeable. She understood the problem i thought my car had. More

I am a new owner of a Toyota Corolla and went in for my first service. Jackie Hercules was so helpful, kind and great service, very professional. I also talked with Jonathon who answered my questions about first service. Jackie Hercules was so helpful, kind and great service, very professional. I also talked with Jonathon who answered my questions about comparing the Rav 4 to my Corolla. He showed me one, even thought he knew I was not ready to buy. I appreciated his knowledge and thoughtfulness to give me the information I needed. More

Was the worst experience I spend 4 hours for replacing a battery and the guy that helping me told me tha was nothing tha he can do for better service battery and the guy that helping me told me tha was nothing tha he can do for better service More

I’m not happy with the attention or service provided for me at Toyota downtown because the person that attended me was not professional. I took my car to device at 5:54am and told me my car would be ready i me at Toyota downtown because the person that attended me was not professional. I took my car to device at 5:54am and told me my car would be ready in 1 hour and a half and I told him that I will wait for my car. After 2 hours of waiting for my car, I asked if my car was ready, he said that he was going to check my car and 20 minutes later I still haven’t gotten any information about my car. When I I asked him again he was very rude and I asked for the Manager to talk with him he just replied to me that he did not the name. Finally, after I was able to spoke with the Manager my received my car after 2 hours and fifty minutes. When I received the car I didn’t get the report of the service and I was told to wait again without an explanation and 10 minutes later I received the paperwork. I understand it might longer time but they need to comunícate better about the timing so I can plan my time better. Thanks Daniel Perez More

Great service thank you Delia. I will return in the future for my next oil change. I will return in the future for my next oil change. More

The services are fast and fixed the part in time. The dealership staff are very friendly and helpful in answering all of my questions The dealership staff are very friendly and helpful in answering all of my questions More

Very good service on time they fixed the air bag that was damage and they let me barrow a car for free I like that damage and they let me barrow a car for free I like that More