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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.6
642 Reviews
Call Service Center (213) 986-2011

642 Reviews of Toyota of Downtown L.A. - Service Center

Sort by
October 04, 2023

Excellent customer service and support, explained everything perfectly and detailed, he suggested to change my brakes at time and oil change More

by Sergio lerma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience, Sergio! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

October 02, 2023

Jonathan is great every time I go and get service he always helps me with my vehicle. More

by Anny_Davila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Anny! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

October 01, 2023

We used to come here for service about 3 or 4 years ago and we r back and the service and professionalism of the staff is even better now and very detailed love it and with the video they send you even bet More

by jackarias39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toni Hernandez
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Oct 03, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone, Jack. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

October 01, 2023

Alex has been very helpful when it comes on helping me in all matters of my vehicle. More

by Ana Quintanilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Ana! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

September 30, 2023

Jimmie is very kind, positive, communicative, and easy to work with and ask questions to. More

by Bre.ru.car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Toyota of Downtown L.A. responded

Bre, thank you for taking the time to share your kind feedback about Jimmie. Each employee is a valued member of the Toyota of Downtown L.A. team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Toyota of Downtown LA Team

September 30, 2023

The best in the world love these employees very professional and very courteous maria was the best More

by babyshay4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Toyota of Downtown LA Team

September 29, 2023

I had to get my Winshield fix and Maria helped me deal with my insurance. She went above and beyond to take care of me. I couldn’t have done it without her More

by Stacic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Toyota of Downtown L.A. responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Stacic! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 27, 2023

Long waiting time. Take too long to help or response. Charged too much. Can’t communicate properly too expensive More

by Islamsunny202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toni Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Soriano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Toyota of Downtown LA Team

September 23, 2023

I took my car for maintenance, she was really helpful and explained what the mechanic did to my car. Sent me a text when my car was ready and the mechanic sent me a video as well. Thanks More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 21, 2023

Clean and always ready to serve, and courteous customer services including the service advisors and porters. More

by nechrispak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Toyota of Downtown L.A. responded

To say thank you is not enough! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Toyota of Downtown L.A. again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

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