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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.5
644 Reviews

644 Reviews of Toyota of Downtown L.A. - Service Center

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August 03, 2022

No siempre hacen la rotacion de llantas . y lo marcan que si. No ponen los tapones del aire . Y yo siempre buscando el dealers porque es mejor....supuestamente . More

by Carlos
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Delia Herrera Garcia
Aug 05, 2022 -

Toyota of Downtown L.A. responded

Carlos gracias por compartir sus comentarios sobre su experiencia en Toyota of Downtown L.A.. Nuestro objetivo es brindar siempre una experiencia positiva, y escuchar sus comentarios nos ayudará a modificar nuestro servicio para brindar una experiencia de completa satisfacción. Si desea hablar más sobre su visita, no dude en comunicarse con nosotros lo antes posible Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 29, 2022

Joah Kim gracias por ayudarme con mi carro no terminaría de agradecerte todo lo que me ayudaste eres súper amable dios te bendiga More

by Iliana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Aug 01, 2022 -

Toyota of Downtown L.A. responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, The Toyota of Downtown LA Team

July 26, 2022

Outstanding experience at Toyota of DTLA service department. Work completed ahead of schedule and at a great price! Thanks to service advisor Toni Hernandez. More

by ac83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Toyota of Downtown L.A. responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 25, 2022

Jimmie Saucedo THANK YOU SO MUCH! Great customer service! Very professional and fast turn around More

by Laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Toyota of Downtown L.A. responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 08, 2022

Maria arroyo was great. She responded quickly, even on her off day to let me know my part came in. Quick service; I’m happy More

by Michael T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Toyota of Downtown L.A. responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 19, 2022

Service consultant Alex is the best! Our daughter had a car emergency where her brakes went out. They got her in right away and performed all services needed. 5 star review for 5 star se More

by nursedns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Toyota of Downtown L.A. responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 17, 2022

Erik Orellana handled checking me in for my oil change. I had several questions which he answered completely. He was patient and very nice and friendly. More

by Luz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Orellana
Jun 22, 2022 -

Toyota of Downtown L.A. responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 13, 2022

Good customer service. A Very nice person and knowledgeable. Keep me informed about my car. More

by egalvarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aman Abraham
Jun 15, 2022 -

Toyota of Downtown L.A. responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 10, 2022

Jimmie Saucedo is a great and very friendly Service Advisor to deal with servicing my car. He is also very knowledgeable. What I like most was, he gives me a reminder on my next service what needs to More

by Nikkiborough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
Jun 14, 2022 -

Toyota of Downtown L.A. responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 09, 2022

The process of receiving service is usually very smooth & efficient although this time there was an hour wait due to a shortage of personnel. More

by yosh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaoa Kim
Jun 13, 2022 -

Toyota of Downtown L.A. responded

Thank you for this review! I really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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