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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.6
642 Reviews

642 Reviews of Toyota of Downtown L.A. - Service Center

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September 03, 2022

Erick is professional and very respectful. He makes everyone feel welcome and valued when visiting the dealer. More

by Yandiry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
Sep 07, 2022 -

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Toyota of Downtown LA Team

September 02, 2022

It was fast and better service this time compare to next time. Toni is very nice and shutter service helped a lot. More

by Tkhword11365
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Toyota of Downtown L.A. responded

Thank you for taking the time to write about your experience with us! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 28, 2022

I have gone for service at the Down Town Toyota Dealer twice. I was greeted by Delia Herrera-Garcia both times. She is a great asset to the DTLA Toyota service department. Very knowledgeable and polite. S More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delia Herrera Garcia
Aug 30, 2022 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Joe! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 28, 2022

Lack of knowledge Don’t work with your budget Can be rude Have issues with my car after taking for service More

by MARTINEZDANIEL182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Toyota of Downtown L.A. responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 26, 2022

From start to finish, everything about my visit to Downtown Toyota was a great experience! Jimmie checked me in and made sure that he understood everything that I was hoping to have done with my Camry More

by Heidi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn’t get her name, but the lady overseeing the waiting area was wonderful - a very hard working and delightful person!
Aug 30, 2022 -

Toyota of Downtown L.A. responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 16, 2022

Jimmie Saucedo was my service writer. He treated me great. Awesome service! Awesome customers treatment! Definitely will recommend my friends and family here. Marco Hernández was also ver More

by Elmuekavilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Hernández
Aug 18, 2022 -

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 11, 2022

Dwayne Harris gave excellent service! He payed attention to details and answered all my questions. More

by La Vada Miles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Harris
Aug 15, 2022 -

Toyota of Downtown L.A. responded

Hi La Vada Miles and thank you for your kind words. We are very happy to hear that Dwayne was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 11, 2022

Since I taken my Tacoma to this dealer it has met my expectations. They are very quick and know how to fix your vehicle in a timely manner.Thank you More

by FERNANDOMARTINEZSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

Aug 16, 2022 -

FERNANDOMARTINEZSM responded

Thank you very much. Receiving a response from you, guys makes me feel apart of the Toyota family. So far, everything I've asked for have been met. You guys make a great team. Ill make sure to visit often and bring a friend with me to allow them to see and experience the wonderful magic that goes on in the company.. Thank you for the great loving experience.

August 03, 2022

No siempre hacen la rotacion de llantas . y lo marcan que si. No ponen los tapones del aire . Y yo siempre buscando el dealers porque es mejor....supuestamente . More

by Carlos
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Delia Herrera Garcia
Aug 05, 2022 -

Toyota of Downtown L.A. responded

Carlos gracias por compartir sus comentarios sobre su experiencia en Toyota of Downtown L.A.. Nuestro objetivo es brindar siempre una experiencia positiva, y escuchar sus comentarios nos ayudará a modificar nuestro servicio para brindar una experiencia de completa satisfacción. Si desea hablar más sobre su visita, no dude en comunicarse con nosotros lo antes posible Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 29, 2022

Joah Kim gracias por ayudarme con mi carro no terminaría de agradecerte todo lo que me ayudaste eres súper amable dios te bendiga More

by Iliana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Aug 01, 2022 -

Toyota of Downtown L.A. responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, The Toyota of Downtown LA Team

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