Toyota of Downtown L.A. - Service Center

This is the second time Erick helps us with our vehicle at the dealer. He’s progressional and makes you feel at home. Thank you Erick for going the extra mile to makes us feel treated with respect and prof at the dealer. He’s progressional and makes you feel at home. Thank you Erick for going the extra mile to makes us feel treated with respect and professionalism. More

Carlos pelayo treated me with the upmost respect and quality customer service. I really appreciate his patience in detailing all the services my car needed. Thank you! quality customer service. I really appreciate his patience in detailing all the services my car needed. Thank you! More

I had a service for Toyota 4Runner on September 23, 2022 by Erick Cordova who was highly knowledgeable and professional. He was a great service agent. by Erick Cordova who was highly knowledgeable and professional. He was a great service agent. More

Maria A is very efficient and courteous in the Service department. She made dropping off the car, payment , and picking it up very easy. She also hooked me up with an Uber to get me to work in the morning department. She made dropping off the car, payment , and picking it up very easy. She also hooked me up with an Uber to get me to work in the morning. Thank you Maria! More

Great service by Abraham once again. Thank you so much for your honesty, courtesy, and professionalism! Thank you so much for your honesty, courtesy, and professionalism! More

They were very generous and friendly get you in and out in a timely manner!! in a timely manner!! More

Maria is clear, punctual, and positive. She communicated at every step of diagnosing then replacing a battery. She’s great! She communicated at every step of diagnosing then replacing a battery. She’s great! More

Gary Kamoshida was terrific. He explained everything that was going to be done to the car. He gave approximate times for mechanics, taking into consideration amount of work for t He explained everything that was going to be done to the car. He gave approximate times for mechanics, taking into consideration amount of work for the day. It turned out the car was ready much sooner than anticipated. Gary ought to be commended for his attention to detail. The way he speaks to his clients is outstanding. Never condescending, professional, but oh so friendly. This was my first trip to DTLA Toyota and as long as Gary is there, I'll keep coming back. More

Maria Arroyo was extremely helpful , accommodating and easily accessible . She was in contact when needed, and explained all steps perfectly. However, when I picked up my car on Saturday the 10th arou easily accessible . She was in contact when needed, and explained all steps perfectly. However, when I picked up my car on Saturday the 10th around 3.30 I stood waiting at the podium set up at the entrance. It was unattended. There was a guy squatting against a pillar 10 feet away who said nothing. I waited for about 5 minutes and went inside. When I came out again the same guy I saw who said nothing was now working at the podium. I approached and he just stood there saying nothing. Finally I asked if I was in the right place to pick up my car. Didn’t say anything but “ go to the cashier” and turned away. Great customer service after dropping 1 k at your dealership . More

Thank you Danny for assisting me with my simple request! ! Much appreciate it! -Chris Figueroa ! Much appreciate it! -Chris Figueroa More