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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.6
642 Reviews

642 Reviews of Toyota of Downtown L.A. - Service Center

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February 11, 2023

Professional, knowledgeable and fast with communication. Gary made the process of my service and repairs quick and easy. More

by Jesse R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Toyota of Downtown L.A. responded

Jesse, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 11, 2023

Very cordial and knowledgeable about all automotive concerns. She helped me have a positive experience at Toyota of Downtown Los Angeles. More

by francofe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Toyota of Downtown L.A. responded

Francofe, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 09, 2023

He a is very nice and and my questions politely. Very helpful. Made she that he reminded me of my next maintenance. Very cordial More

by Susanhansen38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

Feb 11, 2023 -

Susanhansen38 responded

Thank you

February 09, 2023

Rude and never returns calls. Our car was there over a week and nothing was done. When we called for updates he threatened to make a note that we were refusing service and we coul More

by Youreasmartkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose "Fernando" Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonel Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cokonis, Joao Kim, Jose Francisco
Feb 10, 2023 -

Toyota of Downtown L.A. responded

We acknowledge your review and are currently looking into the events you've detailed. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 09, 2023

The gentleman was thorough through my truck’s maintenance. He provided outstanding service and was very accommodating. More

by Kedin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Toyota of Downtown L.A. responded

Kedin, thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown L.A. special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 09, 2023

He was amazing. i went in for tire pressure issues. Not only es he able to replace a missing cap, but he provided me with an extra one. This may not be as significant More

by Jennyportillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 09, 2023

I’ve always preferred this dealership over any others. The services are always fast and everyone is nice here More

by andreadiaz2213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 08, 2023

Alex was kind, clear, thorough, and efficient with my vehicle service. Not too pushy, and gave good advice. More

by Mannykemph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown L.A. special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 07, 2023

Been going here for 4 years and the service has always been great and friendly More

by Algee267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Feb 09, 2023 -

Toyota of Downtown L.A. responded

Thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 03, 2023

Couple weeks ago I got a tire pressure alert. I pumped the tires and then got the alert again. So I believe there’s a leak on my tire. Brought it to DT Toyota and the whole thing was no BS. Just More

by Ryan
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Feb 07, 2023 -

Toyota of Downtown L.A. responded

I am pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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