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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.6
642 Reviews

642 Reviews of Toyota of Downtown L.A. - Service Center

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April 13, 2023

Kept me informed of everything. Waiting area nice. Free pop corn, and free water were nice. More

by DNH1
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
Apr 17, 2023 -

Toyota of Downtown L.A. responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 13, 2023

Thanks for friendly service and providing rideshare for customers who need to get back to business while vehicle is being serviced over 4 hours. More

by aeran_park@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Apr 17, 2023 -

Toyota of Downtown L.A. responded

Aeran, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 13, 2023

Thank you for always keeping me informed of the status of my vehicle. I always make sure you're on duty whenever I need service. More

by MikeM
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Toyota of Downtown L.A. responded

Mike, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 13, 2023

Gary has an amazing customer service he explain me everything so clearly He was respectful and nicely More

by wng@dlr.com
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
Apr 17, 2023 -

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 12, 2023

Fast and professional Mr Kim was. Multi task was big line and for check out and he goes to help me . More

by AVALONE5403@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Mr Kim
Apr 14, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 12, 2023

Abraham was very helpful humble and his customer service was very satisfying I work nights went in for a 6am oil change took care of me and was out less than an hour 👌🏻 very great staff . More

by jessicaabundis21
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Sanchez
Apr 14, 2023 -

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 11, 2023

Excelente atención, mi cita no aparecía en el sistema pero El no tubo ningún problema en atenderme. More

by Patty07abby
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

Toyota of Downtown L.A. responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, The Toyota of Downtown LA Team

April 11, 2023

It's always a pleasure to deal Alex. He always treats me fair. The service he provides is always on point. More

by delriofloorcovering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Toyota of Downtown L.A. responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 10, 2023

It was ok Went for maintenance and my vehicle was damaged at their lot but everything got repaired and got my tank full and vehicle completely washed all on their own expense More

by mz986974@gmail.com
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 12, 2023 -

Toyota of Downtown L.A. responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 09, 2023

Maria was so helpful and knowledgeable with answering an inquiries I had regarding my car. She made me feel comfortable to ask any questions as well as provide insight on to all options available for my mai More

by bremedran20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Toyota of Downtown L.A. responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Toyota of Downtown LA Team

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