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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.6
642 Reviews
Call Service Center (213) 986-2011

642 Reviews of Toyota of Downtown L.A. - Service Center

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April 29, 2023

If you have high expectations, Joao exemplifies the type of service you expect at a service shop. Great listening skills and understanding of the core issue. He and his team resolved the issue quickly and More

by mikez7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
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May 02, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown L.A. special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 28, 2023

Great costumer service. . excellent communication skills. Thank you for all your help. Hi five to Maria More

by alexusc1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Avalos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blanca Torres
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May 01, 2023 -

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Toyota of Downtown LA Team

April 28, 2023

This dealership is always clean and everyone I came in contact with was very polite More

by D. Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Rivas, Blanca Torres
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May 02, 2023 -

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 27, 2023

Great communication. Quick and efficient. Got quote within hours of dropping off my car and before proceeding with any repairs got my approval More

by sooze1707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Report | Print
May 01, 2023 -

Toyota of Downtown L.A. responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown LA special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 27, 2023

Pretty much what you'd expect from Toyota. Honesty, reliability, and a can do attitude, DTLA Toyota is the only dealership I trust the care of my Camry to. More

by ttriche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Cordova
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May 01, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 26, 2023

Gary Kamoshida was great and super helpful. Thanks for making my service appointment a good experience! More

by Tiffany.duke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2023 -

Toyota of Downtown L.A. responded

Tiffany, thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown LA special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 26, 2023

It’s always a pleasure to come to DTLA Toyota dealer. A shout out to Tony he’s the best More

by Laguan_lianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review, Laguan! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 26, 2023

Great service, quick response, friendly and knowledgeable staff. We're able to answer all my questions. More

by dima700@hotmail.com
Recommend Dealer
Yes
Employees Worked With
5, idk.
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Apr 28, 2023 -

Toyota of Downtown L.A. responded

Dima, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 26, 2023

Alex provided exceptional service and made me feel valued and welcomed at Toyota of Downtown LA. More

by Oscar58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonel Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Rivas
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Apr 28, 2023 -

Toyota of Downtown L.A. responded

Oscar, thank you for writing this amazing review for our team! We always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

April 25, 2023

This my 2nd car serviced here and I'm really happy that I chose them. ☺️ More

by ishtachapina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2023 -

Toyota of Downtown L.A. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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